Reporting analyst Work, Jobs in Winslow, Bkm (with Salaries)

IT Service Management Analyst
hireful —Banbury
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
Quick apply
4d
Business Intelligence (BI) Analyst
Kodak Alaris —Hemel Hempstead
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Organisational skills
Quick apply
10d
Senior Compensation Analyst
GXO Logistics —Northampton
- £45,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analytics
- Employee assistance programme
- Employee discount
Senior HR Systems Analyst (SuccessFactors, Onboarding)
GXO Logistics —Northampton
- Up to £64,800 a year
- Full-time
- Hybrid work
- Recruiting
- Annual leave
- Employee assistance programme
IT Business Analyst
Rehoboth Properties Limited —Milton Keynes
- £55,000 - £56,000 a year
- CRM software
- Computer Science
- Engineering
Quick apply
10d
Senior Data & Insights Analyst
Barclays —Northampton
- AI
Dynamics Functional Analyst
University of Oxford —Oxford
- £39,424 - £47,779 a year
- Full-time
- Hybrid work
- University
- Organisational skills
- Agile
- Annual leave
3d
Planning Analyst
OrganOx —Oxford
- Full-time
- Analysis skills
- Bachelor's degree
- Machine learning
- Annual leave
- Employee discount
Quick apply
Graduate EMEA FP&A Analyst
Essentra —Kidlington
- Hybrid work
- Data analysis skills
- English
- Bachelor's degree
- Annual leave
- Employee assistance programme
Business/Financial Analyst
Lucy Group Head Office —Oxford
- Bachelor's degree
- Travel
- Communication skills
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
10d
Senior Financial Modeling Analyst
NTT Global Data Centers —Hemel Hempstead
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Master's degree
Internal Auditor and Risk Analyst
Soho House & Co. —Milton Keynes
- Analysis skills
- Travel
- Communication skills
- Employee discount
Quick apply
Credit Risk Analyst
Billing Finance —Northampton
- £35,000 - £45,000 a year
- Hybrid work
- Communication skills
- Analytics
- Employee assistance programme
Oracle Finance Business Analyst
Linx —Milton Keynes
- Full-time
- English
- Bachelor's degree
- Travel
Database Dveloper
Interpham Consulting —Luton
- Full-time
- Computer Science
- Communication skills
Senior Data Analyst
Ball Corporation —Luton
- English
- Continuous improvement
- Business
Quick apply
2d
Speech Analyst
Barclays —Northampton
- Communication skills
11d
Commercial Analyst
OAG Aviation Worldwide —Luton
- Hybrid work
- AI
- Analytics
11d
Asbestos Analyst
SGS —Northampton
- Full-time
- Microsoft Office
- Continuous improvement
- Travel
- Annual leave
Quick apply

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reporting analyst jobs near winslow, bkm

IT Service Management Analyst

hireful -
Banbury

Quick apply

Job details

Full-time
£40,000 - £45,000 a year
4 days ago

Qualifications

Technical troubleshooting
Stakeholder collaboration
Stakeholder liaison
IT service management
Process improvement
Zendesk
ServiceNow
Customer support
Problem management
Customer interaction
Multidisciplinary collaboration
Help desk

Full job description

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering, you'll resolve complex issues while strengthening the processes and tooling that the wider support team relies on.

Location: Banbury - hybrid with flexibility to work remotely. 2-3 days per week in the office. Salary: £40,000 - £45,000 basic plus benefits package + weekend support rota contribution pay. Good commutes from Rugby, Coventry, Oxford, Milton Keynes, Northampton, etc.

What you'll be doing

Own significant incidents end-to-end, from triage and coordination through to customer communication and post-incident review (NOT fix; we have 1st through 3rd line support functions)
Build a lightweight problem management practice that drives recurring issues to a permanent fix with Engineering & Product.
Act as the bridge between Customer Success, Product and Engineering, defining clear escalation pathways and handover standards
Evolve the service management tooling - workflows, automations, reporting and engineering integrations
Build a knowledge base that reduces repeat contacts and produce service reporting that turns trends into action
Coach first and second line agents on investigation, troubleshooting and customer communication

What you need to bring

3+ years in a senior support, service desk or ITSM role.
Working knowledge of ITIL Incident and Problem Management, applied pragmatically
Hands-on administration of an enterprise ITSM platform (Zendesk, Jira Service Management, Freshservice, ServiceNow or similar) - workflows and reporting, not just ticketing
A track record of improving a support function, such as escalation frameworks, SLA design or knowledge management resources
Confident, clear communicator who's comfortable in difficult conversations with customers and senior stakeholders
Available for occasional weekend support rota

Why you'll love this job

Genuine autonomy to shape how service management works, with real influence and no line management responsibilities for the moment.
Join a business backed by fresh growth investment (Multiple millions....), with the scope to build something rather than maintain it
Work alongside a team who've lived the industry they serve, in a genuinely collaborative culture

If you're ready to bring structure and pace to a growing support function in the software technology sector, we'd love to hear from you. Apply now to find out more about this exciting opportunity.

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Refine Your Search

reporting analyst jobs in winslow, bkm

IT Service Management Analyst

Business Intelligence (BI) Analyst

Senior Compensation Analyst

Senior HR Systems Analyst (SuccessFactors, Onboarding)

IT Business Analyst

Senior Data & Insights Analyst

Dynamics Functional Analyst

Planning Analyst

Graduate EMEA FP&A Analyst

Business/Financial Analyst

Contact Centre Operations Manager

Senior Financial Modeling Analyst

Internal Auditor and Risk Analyst

Credit Risk Analyst

Oracle Finance Business Analyst

Database Dveloper

Senior Data Analyst

Speech Analyst

Commercial Analyst

Asbestos Analyst

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