Customer insights analyst Work, Jobs in Cheadle, Gtm (with Salaries)

Collections Analyst
Capital on Tap —Manchester
- £35,000 - £40,000 a year
- Full-time
- Financial services
- Analytics
11d
Senior Commercial Analyst
The Network Collective —Manchester
- £34,000 - £40,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- English
- Analysis skills
- Health & wellbeing programme
- Sick pay
Quick apply
Regulatory Reporting Analyst
DF Capital —Manchester
- Full-time
- Data analysis skills
- Organisational skills
- Banking
- Annual leave
- Gym membership
Quick apply
Performance Analyst
Scrumconnect Consulting —Manchester
- £300 - £325 a day
- SQL
- Agile
- Communication skills
Data Scientist
PHMG Careers —Manchester
- Monday to Friday
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
13d
Head of Intelligence
NHS Greater Manchester Integrated Care —Manchester
- £66,582 - £77,368 a year
- Full-time
- Analytics
2d
Senior Data Analyst
On the Beach —Manchester
- Full-time
- Hybrid work
- Mentoring
- Annual leave
- Work from home
10d
Data Analyst
interactive investor —Manchester
- From £33,000 a year
- Full-time
- Hybrid work
- Machine learning
- Mentoring
- AI
- Annual leave
- Employee discount
Quick apply
CLO Compliance Services Analyst
S&P Global —Manchester
- Hybrid work
- Master's degree
- Analysis skills
- Bachelor's degree
- Annual leave
- Employee discount
5d
Senior Analyst - Retail
Well Pharmacy —Manchester
- Azure
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
5d
Financial Reporting Analyst
DF Capital —Manchester
- Data analysis skills
- Organisational skills
- Banking
- Annual leave
- Gym membership
Quick apply
Senior Conversion Rate Analyst
Awaze —Manchester
- Hybrid work
- Mentoring
- AI
- Communication skills
- Employee discount
12d
FP&A Analyst
Ingram Micro —Northwich
- Full-time
- Hybrid work
- Analysis skills
- Employee discount
- Referral programme
Revenue Assurance Analyst
Radius Limited —Crewe
- Full-time
- Continuous improvement
- Communication skills
- Analytics
Quick apply
Marketing Analyst
Bobo Café Mcr Ltd —Crumpsall
- £32,000 - £34,000 a year
- Part-time
- Microsoft Powerpoint
- Social media management
- English
Quick apply
6d
Senior Business Analyst
Gousto —Warrington
- Full-time
- Hybrid work
- Master's degree
- Scripting
- AI
Quick apply
5d
Senior Business Systems Solutions Analyst
Chubb Fire & Security —Blackburn
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Marketing
- SharePoint
- Free parking
- Store discount
Quick apply
14d
Commercial Pricing Analyst
DS Smith —Manchester
- Full-time
- Hybrid work
- Analysis skills
- Analytics
14d
Senior Commercial Analyst
Bruntwood —Manchester
- £50,000 - £60,000 a year
- Full-time
- Presentation skills
- AI
- Analytics
- Annual leave
7d
Business Analyst - D365 ERP
AO World —Bolton
- Travel
- Free parking
- Employee discount

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Collections Analyst

Capital on Tap -
Manchester

Apply Now

Job details

Full-time
£35,000 - £40,000 a year
11 days ago

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Private medical insurance
Sabbatical

Qualifications

Financial Conduct Authority guidelines
Report generation
SQL querying
Process improvement
Management reporting
Financial services
Analytics

Full job description

We're Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We've done a pretty good job so far, but we're just getting started!

Check out the development opportunities in the Collections team.

Manchester | 3 days in office, 2 from home (Fully office-based for the first 3 months)

Shifts - 37.5 hours per week Monday - Friday between 8am - 8pm.

Collections & Customer Operations
As our business continues to scale, our Collections team plays a key role in supporting good customer outcomes. This role sits at the heart of Customer Operations, combining data analytics with operational improvement to keep our collections practices efficient, compliant, and evolving.

What You'll Be Doing ️

Build and maintain reporting on key collections metrics, including repayment and recovery rates and team performance, turning results into clear insights for senior stakeholders.
Review and improve how we manage collections and help customers who are struggling, balancing consistent recovery performance with fair customer outcomes.
Review how the team currently operates, identify where processes slow down, and help shape improvements that make the department more effective.
Build detailed knowledge of our data and systems, resolving data issues to keep reporting accurate, and act as the main point of contact for external suppliers.
Represent the department's priorities, ensuring fair treatment of customers and full compliance with FCA rules and company policy.

We're Looking For

A track record in a data, analytics, or strategy role within financial services, with solid knowledge of the sector's demands.
A good grasp of end-to-end collections processes, debt recovery mechanics, and strategy optimisation, with the skills to help bring about real improvement.
Proficient SQL skills, able to extract, manipulate, and interpret datasets to uncover meaningful insights with minimal supervision.
Excellent ability to interpret data and write clear reports, turning complex trends into compelling findings for any audience.
Sharp attention to detail, with the ability to prioritise and manage multiple deliverables in a fast-paced, high-volume environment.

Diversity & Inclusion
We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We believe in balancing hard work with a bit of fun, so our office is designed for both productivity and play. From a pool table and PlayStation to a few office dogs roaming around, we've created a space where you can relax and recharge. Check out the perks we offer:

Salary range £35,000 - £40,000 depending on experience
Private Healthcare including dental and optician services through Vitality
✈️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Check out more of our benefits, values, and mission here.

Interview Process:
First stage: 30 minute intro and values call with Talent Partner (Video call)
Final stage: 60 minute CV overview with the Head of Collections and Collections Analyst (Video call)

Other Info
Check out our 'Top Tips' for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
Email [email protected] if you have any questions.

Excited to work here? Apply!
If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Apply Now

Refine Your Search

customer insights analyst jobs in cheadle, gtm

Collections Analyst

Senior Commercial Analyst

Regulatory Reporting Analyst

Performance Analyst

Data Scientist

Head of Intelligence

Senior Data Analyst

Data Analyst

CLO Compliance Services Analyst

Senior Analyst - Retail

Financial Reporting Analyst

Senior Conversion Rate Analyst

FP&A Analyst

Revenue Assurance Analyst

Marketing Analyst

Senior Business Analyst

Senior Business Systems Solutions Analyst

Commercial Pricing Analyst

Senior Commercial Analyst

Business Analyst - D365 ERP

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