It support Work, Jobs in Baildon, Wyk (with Salaries)

Software Support Engineer - SQL
Giacom —Nelson
- £28,000 a year
- SQL
- Communication skills
- Annual leave
Quick apply
Business and Operations Support Engineer - 24/7 cover
Freemans PLC —Bradford
- Full-time
- Work from home
- Employee discount
Senior Technical Support Advisor
Brass Monkey Health —Wetherby
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
Quick apply
IT Technical Support & Warehouse Operations Coordinator
Snugfort Limited —Middleton Park
- £27,000 - £28,000 a year
- Full-time
- CRM software
- Customer service
- Computer networking
- Free parking
- Employee discount
Quick apply
7d
Level 2 Helpdesk Engineer
Uptime Solutions —Town
- Full-time
- Azure
- Computer Science
- Bachelor's degree
IT Support Manager
EH Digital Technologies Ltd —Leeds
- £56,000 - £79,000 a year
- Computer Science
- Bachelor's degree
- Team management
- Referral programme
- Sick pay
Quick apply
4d
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Communication skills
- Free parking
Business Administrator / IT Support
Dementia Forward —Harrogate
- £14.49 an hour
- Full-time
- In-person
- Cash handling
- Sick pay
Quick apply
5d
Technical Support Supervisor
Celeste Digital Solutions Ltd —Leeds
- £3,300 - £4,800 a month
- Full-time
- Computer Science
- Customer service
- Bachelor's degree
- Sick pay
Quick apply
11d
ICT Technician - Schools
hireful —Leeds
- £28,000 - £32,000 a year
- Full-time
- Google Suite
- School
Quick apply
Learning Support Specialist – Software Support
Leeds Beckett University —Leeds
- £30,378 - £34,610 a year
- AutoCAD
- Teaching
6d
System Administrator (Experienced)
V.A.C Media —Keighley
- Maintenance
3rd Line Support Engineer
Uptime Solutions —Town
- Full-time
- Mentoring
- Communication skills
Technical Product Support Advisor
InfoTrack —Leeds
- £26,300 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
- Annual leave
- Flexitime
Quick apply
Service Desk Analyst (European Language Speaker)
Univar Europe Ltd. —Bradford
- Monday to Friday
- Spanish
- Computer networking
- Communication skills
- Free parking
Digital System Support Engineer
Caesars Entertainment —Leeds
- Weekend availability
- Computer Science
- Analysis skills
- Bachelor's degree
9d
Technical Support Assistant
Kirklees Council —Kirklees
- Full-time
- Data entry
- Typing
- Office experience
- Annual leave
- Employee assistance programme
12d
Technical Systems Administrator
TPP —Leeds
- £45,000 a year
- Maintenance
- Windows
- Continuous improvement
3rd Line Support Engineer
BCN Group —Leeds
- Full-time
- Hybrid work
- Mentoring
- SharePoint
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
6h
Tech Support
CCTVdirect —Leeds
- Computer networking
- Communication skills

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Software Support Engineer - SQL

Giacom -
Nelson

Quick apply

Job details

£28,000 a year

Benefits

Annual leave
Company pension

Qualifications

Live chat
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident management
Stakeholder liaison
Incident queue management
SQL querying
SQL
Zendesk
SQL Server Management Studio
Customer interaction
Application support
Fault diagnosis and repair
Communication skills

Full job description

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.

Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

The Software Support Engineer plays a key role in delivering exceptional customer service to our partners by providing timely, effective, and knowledgeable technical and procedural assistance.

This role is responsible for managing and resolving support cases submitted through Zendesk, as well as via phone, email, and live chat. Acting as the first point of contact for partners, the Software Support Engineer ensures that software related issues are accurately diagnosed, resolved, or escalated to the appropriate team maintaining a high standard of communication and professionalism throughout.

What you'll be doing

Act as a trusted representative of the Support team promoting collaboration and knowledge sharing across the business.
Provide timely and effective technical and procedural support to partners through Zendesk, phones, emails, and live chat channels.
Take ownership of support cases ensuring accurate diagnosis, resolution, or escalation within agreed SLA’s (Service Level Agreements)
Maintain strong and professional communication with partners to ensure a positive and consistent support experience.

Skills, Qualifications, and Experience

Strong understanding of SQL. Including writing and troubleshooting queries.
Experience using Microsoft SQL Server Management Studio (SSMS).
Proven ability to diagnose and resolve software and system issues.
Excellent communication skills with the ability to explain technical information clearly to both technical and non technical users.
Must be able to prioritise and manage multiple incidents or requests in a fast paced setting.

What's in it for you?

Investment in your future career with a variety of learning and development opportunities.
No dress code - embrace the freedom to bring your whole self to work.
25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
A pension plan for your future.
Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.

Quick apply

Refine Your Search

it support jobs in baildon, wyk

Software Support Engineer - SQL

Business and Operations Support Engineer - 24/7 cover

Senior Technical Support Advisor

IT Technical Support & Warehouse Operations Coordinator

Level 2 Helpdesk Engineer

IT Support Manager

1st/2nd Line IT Support - £27,000-£34,000

Business Administrator / IT Support

Technical Support Supervisor

ICT Technician - Schools

Learning Support Specialist – Software Support

System Administrator (Experienced)

3rd Line Support Engineer

Technical Product Support Advisor

Service Desk Analyst (European Language Speaker)

Digital System Support Engineer

Technical Support Assistant

Technical Systems Administrator

3rd Line Support Engineer

Tech Support

I want to receive the latest job alerts for it support in baildon, wyk

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