It Work, Jobs in Washington, Eng (with Salaries)

Customer Support Expert (Technical Support)
Sage —Newcastle upon Tyne
- From £28,000 a year
IT Service Improvement Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
10d
IT Project/Program Manager
Trimble —Newcastle upon Tyne
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Organisational skills
5d
Senior IT Systems Analyst
J Barbour and Sons —South Shields
- Full-time
- Computer Science
- ERP systems
- System design
- Free parking
- Store discount
Quick apply
IT Asset and Configuration Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
10d
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Service Driver Class 2 - Shred-it
Stericycle —Gateshead
- English
- Communication skills
- Time management
- Life insurance
- Referral programme
6d
IT Apprentice
Primary Goal —Sunderland
- £7.55 an hour
- Full-time
- School
Quick apply
End User IT Apprentice
QA Apprenticeships —Newcastle upon Tyne
- £16,000 a year
- Full-time
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
3rd Line Network Support Engineer
Aspire Technology Solutions —Gateshead
- From £40,000 a year
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Free parking
- Annual leave
Quick apply
Technical Support Manager
Midea UK —North Shields
- £45,000 a year
- Full-time
- In-person
- Communication skills
- Life insurance
Quick apply
5d
Reception Helpdesk Assistant
Durham University —Durham
- £14,300 - £25,571 a year
- Part-time
- Administrative experience
- University
- Front desk
- Annual leave
- Employee assistance programme
12d
Lead Technical Support Engineer
Hubbway Limited —Cramlington
- £50,000 - £60,000 a year
- Full-time
- Mechanic experience
- Mentoring
- In-person
- Relocation assistance
Quick apply
6d
Service Desk Analyst
Nomad Digital —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Word
- Travel
- Analytics
- Annual leave
- Referral programme
Quick apply
13d
Network Engineer
Aspire Technology Solutions —Gateshead
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Travel
- Scripting
- Free parking
- Annual leave
Quick apply
Solutions Architect
Cora Health —Newcastle upon Tyne
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
Service Desk Consultant - 2nd Line (Infrastructure)
TSG —Gateshead
- £0.01 - £40,000.00 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Power Platform Solutions Architect (Fabric and BI)
razorblue Careers —Stockton-On-Tees
- £55,000 - £60,000 a year
- Hybrid work
- Analysis skills
- Presentation skills
- Mentoring
- Life insurance
Quick apply
Principal Solution Architect
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £67,730 - £75,480 a year
- Part-time
- Presentation skills
- Agile
- Leadership
- Employee assistance programme
- Employee discount
10h
Lead Solution Architect
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £56,375 - £62,830 a year
- Part-time
- Presentation skills
- Conflict management
- Mentoring
10h

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Customer Support Expert (Technical Support)

Sage -
Newcastle upon Tyne

Apply Now

Job details

From £28,000 a year

Benefits

Paid volunteer time

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Customer support
Customer interaction
Help desk

Full job description

Job Description

They have questions, you have answers! When customers call Sage to solve their complex technical issues, they’ll trust you to fix them in a simple, easy to follow way. This means deeply understanding both their business and our software and then efficiently communicating solutions. Bring your experience in a customer service role and confidence in learning new, deeply complex software.

Hybrid – 3 days in our Newcastle office (global headquarters)

Salary – starting at £28,000, annual bonus up to 10%, monthly perks valued at up to £750

Assessment – look for an email after you apply inviting you to complete your application

Key Responsibilities

Your day-to-day:

Each day, you’ll be a lifesaver to customers speaking to them on an inbound call line to solve their technical and complex problems. It’ll be up to you to get to know their business, build rapport, and help them get back on track with their product. You’ll be a product expert, able to spot fixes and recommend additional Sage products to save them time and effort.

How people describe you:

You’re logical, resilient, and can get your point across in a non-assertive way. You enjoy storytelling, and you’re good at it too. Not only that, but you are excellent at listening and like giving your advice. The complexity of technology doesn’t intimidate you, in fact you seek ways to learn more about it. You bounce back after failures and setbacks, and like hearing about how you can improve.

On-the-job training:

You’ll embark in a 6-week classroom training plus receive ongoing coaching. You deserve to feel the satisfaction of speaking to customers with confidence, so we’ve put a lot into this training programme. It will equip you to embody our values – human, simplicity, trust, and bold – in every customer call.

Meet the team:

They’re a top-rated contact centre in Cobalt Business Park. Not only that, the company as a whole was awarded #15 on the Financial Times’ Best Places to Work in the UK. You’ll work alongside people who are technical-minded and embrace the variety that each call brings. They’re supported by managers who care so they can keep caring for customers.

Career growth:

We advocate for promoting internally - whether that’s staying in the same function or exploring a new one. Colleagues are empowered to tap into Talent Marketplace, our internal platform for development opportunities and creating career goal roadmaps.

5 paid days for volunteering:

Through Sage Foundation, you can donate your skill-based support or manual labor to causes you care about 5 days per year.

What to expect after you apply:

Look for an email inviting you to take an online assessment. Yes, we know this is another step that takes time. However, it actually will save you time in the long run – think of it as a way to instantly tell the hiring team about your personality and skills without having to wait for an interview.

Your benefits:

Starting salary of £28,000

Annual bonus up to 10%, along with monthly perks valued at up to £750

33 days holidays (including bank holiday entitlement)

Comprehensive health, dental and vision coverage

Work away scheme for up to 10 weeks a year

On-going training and professional development

Paid 5 days yearly to volunteer through our Sage Foundation

#LI-AD1

Apply Now

Refine Your Search

it jobs in washington, eng

Customer Support Expert (Technical Support)

IT Service Improvement Manager

IT Project/Program Manager

Senior IT Systems Analyst

IT Asset and Configuration Manager

Service Desk Consultant - 2nd Line (Infrastructure)

Service Driver Class 2 - Shred-it

IT Apprentice

End User IT Apprentice

3rd Line Network Support Engineer

Technical Support Manager

Reception Helpdesk Assistant

Lead Technical Support Engineer

Service Desk Analyst

Network Engineer

Solutions Architect

Service Desk Consultant - 2nd Line (Infrastructure)

Power Platform Solutions Architect (Fabric and BI)

Principal Solution Architect

Lead Solution Architect

I want to receive the latest job alerts for it in washington, eng

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