Network engineer Work, Jobs in Lutterworth, Lec (with Salaries)

Support Engineer 2nd Line
Academia Group —Leicester
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Azure
- Communication skills
- Annual leave
Quick apply
IT Systems Engineer
Blue Light Card —Leicester
- Hybrid work
- AI
- Free parking
- Annual leave
14d
CNI Infrastructure Engineer
National Grid —Warwick
- £54,000 - £65,000 a year
- Full-time
- Communication skills
Apprentice IT Engineer
Link Network Solutions —Wellingborough
- £12,000 - £15,000 a year
- Software troubleshooting
- IT
- In-person
Quick apply
IT Field Engineer
BCA —Birmingham
- Monday to Friday
- Continuous improvement
- Travel
- Communication skills
- Employee assistance programme
Quick apply
GCP Cloud Engineer
National Gas —Warwick
- £70,000 a year
- Full-time
- Hybrid work
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Maintenance
- Windows
- Travel
- Annual leave
- Referral programme
ICS / OT Cyber Security Engineer
GE Vernova —Rugby
- Full-time
- Engineering
- Analysis skills
Engineer - OT Cyber Security
GE Vernova —Rugby
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Help Desk Engineer
PCS Business Systems —Kettering
- Communication skills
- Time management
Security Pen Tester
NEXT —Leicester
- £42,800 - £51,200 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Employee discount
Project Engineer- Survey
M Group —Coventry
- Annual leave
- Employee assistance programme
IT Infrastructure Manager
Brush Group —Loughborough
- Hybrid work
- Continuous improvement
- Employee assistance programme
- Life insurance
2nd Line Technical Analyst
Xerox —Nuneaton
- Full-time
- Windows
- Analysis skills
- Presentation skills
2h
Product Development Engineer
Genuit Group —Loughborough
- Full-time
- Data analysis skills
- Analysis skills
- Presentation skills
- Free parking
- Employee discount
7h
Highway Engineer
Warwickshire County Council —Warwick
- £39,152 - £41,771 a year
- Full-time
- English
- Annual leave
- Employee discount
5d
Data and Development Engineer
Gallifordtry —Solihull
- Full-time
- Databases
- Machine learning
- Organisational skills
- Employee assistance programme
- Employee discount
4d
2nd Line Support Technician
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Maintenance
- Continuous improvement
- Mentoring
Quick apply
Senior Control Systems Engineer
Zenovo —Leicester
- Full-time
- Hybrid work
- Engineering
- Programmable logic controllers
- Bachelor's degree
Quick apply
Automation Engineer
GE Vernova —Whetstone
- Full-time
- Computer Science
- Engineering
- Master's degree

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Support Engineer 2nd Line

Academia Group
Leicester

Quick apply

Job details

Full-time
£35,000 - £38,000 a year

Benefits

Annual leave

Qualifications

Microsoft Windows Server
Technical troubleshooting
Azure
Charity and third-sector experience
Client engagement
Incident queue management
LAN
Ticket management
Microsoft Exchange
Network infrastructure
Remote access software
Ticket management systems
Customer support
Customer interaction
Communication skills
Microsoft Azure
Remote diagnostics
Help desk

Full job description

Support Engineer, 2nd Line
Location: Field-based in the East Midlands
Type: Full-time

About the role:

The Support Engineer role is highly technical with a key requirement of good customer service skills. Engineers are expected to be able to take ownership of issues & requests and see it through to resolution or escalation if required. Strong communication skills are essential in keeping clients updated either through written or verbal updates.

The role will work closely with our IT Managers and Customer Experience Manager, as well as our Professional Services team who deliver projects and change, and our IT Security team, who focus on ensuring clients data and networks are secure.

The role is highly customer facing, engineers will have direct engagements with clients through onsite support, remote support, walk-ins, telephone and email. All issues and service requests are raised through a ticketing system and the engineer is responsible for managing and prioritizing their own tickets and workload, while also ensuring they are adhering to the SLA response and resolution deadlines.

Responsibilities:

The Support Engineer role is the front line of Academia, you will represent the business through daily face to face communication with clients. You will develop and build strong trusted relationships with our client base by providing excellent IT support through regular communication and customer service.

You will be responsible for onsite service desk support and field engineer services to our East Midlands based clients:

Resolving onsite IT malfunctions
Managed service desk support onsite & remotely

Technical Skills:

The Support Engineer must have strong technical skills with a good ability to fault find and problem solve under pressure, potentially on client sites.

A minimum of two years’ experience in a similar role
Strong working knowledge of Office 365 both on premise and cloud
Previous experience and knowledge of ticketing systems (Preferably ITIL Framework)
Working knowledge of Microsoft Azure including Remote Desktop Services
Working knowledge of Microsoft technologies – Server / Exchange / Active Directory
Knowledge of security technologies and toolsets such as monitoring & Mcafee EPO
Knowledge of networking infrastructure – LAN / WAN / DNS / Firewalls etc.
Experience working as an onsite IT Field Engineer

Personal Skills:

Exceptional communication is at the heart of this role. Client facing customer service skills, both inside and outside of the company, is essential to instil trust in clients
Can do’ positive attitude to any situation, with the ability to resolve customer problems and requests promptly and efficiently.
Ability to spot opportunities and improvements that will benefit the end user experience and taking this forward with senior colleagues via suggestions and recommendations
Experience working for the Not For Profit sector an advantage

Why Academia?

At Academia, we are redefining the landscape of IT services across education, business, public sector and nonprofit sectors. As an innovative and rapidly expanding technology company, we’re not just a supplier—we’re a trusted partner to thousands of clients nationwide.

With over 20 years of expertise, double-digit growth, a team of 300+ professionals and revenues exceeding £150 million in FY26, we’ve earned a reputation as a top-tier IT solutions provider. Our dedication has been recognised with prestigious industry accolades, including the coveted CRN Reseller of the Year award.

Our ethos is simple: by delivering outstanding technology and ensuring it works seamlessly, we empower our clients to maximise their tech investments. Their IT success is our business.

We foster a culture rooted in our people, teamwork, innovation, integrity, ambition and a commitment to exceptional customer service. Backed by Strive Capital since 2020, we’re continuously expanding, exploring new frontiers with a strong financial and strategic foundation.

Our dedicated Lifecycle Services division exemplifies our promise to sustainability, offering comprehensive IT lifecycle solutions that reduce environmental impact.

At Academia, you’ll find more than just a job—you’ll find an opportunity to be part of one of the UK’s most exciting tech success stories. If you’re passionate about technology, eager to make an impact and ready to grow with a dynamic, supportive team, we’d love to hear from you.

For more information on opportunities with Academia, visit our website.

Benefits

Gym membership contribution
Health Cash Plan
Increased annual leave with length of service
Free annual leave on your birthday
Length of service bonus
Free Will Writing service
And more!

Quick apply

Refine Your Search

network engineer jobs in lutterworth, lec

Support Engineer 2nd Line

IT Systems Engineer

CNI Infrastructure Engineer

Apprentice IT Engineer

IT Field Engineer

GCP Cloud Engineer

1st / 2nd Line IT Support Analyst

ICS / OT Cyber Security Engineer

Engineer - OT Cyber Security

Help Desk Engineer

Security Pen Tester

Project Engineer- Survey

IT Infrastructure Manager

2nd Line Technical Analyst

Product Development Engineer

Highway Engineer

Data and Development Engineer

2nd Line Support Technician

Senior Control Systems Engineer

Automation Engineer

I want to receive the latest job alerts for network engineer in lutterworth, lec

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