Technical support Work, Jobs in Dinnington, Syk (with Salaries)

Systems Administrator
Thrive —Mansfield
- Full-time
- Hybrid work
- Continuous improvement
- SharePoint
- Leadership
Quick apply
6d
NOC/NSCC Technician I
Transaction Network Services —Sheffield
- 12 hour shift
- Time management
11d
Complex Product Support Associate
Tes Global —Sheffield
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
IT Support & Projects Technician
Oliver King Consulting Limited —Sheffield
- Up to £30,000 a year
- Full-time
- Travel
- Communication skills
Quick apply
3d
Holiday Cover Support Analyst (Flexible Hours)
Optifarm - Speria —Newbold
- £12.71 an hour
- Full-time
- Hybrid work
- Computer literacy
- Data analysis skills
- Travel
- Free parking
- Paid training
Quick apply
IT Hardware Technician
Chaps IT Recycling LTD —Sheffield
- £26,000 - £28,000 a year
- Overtime
- CRM software
- Customer service
- In-person
- Free parking
- Employee discount
Quick apply
Apprentice IT Support Engineer
Fulcrum Utility Services —Sheffield
- £18,000 a year
- No experience needed
- Travel
- Communication skills
- Free parking
- Annual leave
4d
IT Service Desk Analyst
DFS —Doncaster
- Weekend availability
- Analysis skills
- In-person
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
12d
Junior IT Technician
CCL Label Limited —Castleford
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer networking
- Free parking
- Profit sharing
Quick apply
3d
IT Support Analyst -2nd Line
DFS —Doncaster
- Overtime
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
- Windows
Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Analysis skills
- Communication skills
Quick apply
Systems Support (Occupational Health)
Tetra Tech —Mansfield Woodhouse
- Temporary
- Hybrid work
- Communication skills
Level 2 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Remote
- Computer networking
- Communication skills
- Employee assistance programme
Systems Engineer
Thrive —Mansfield
- Full-time
- Hybrid work
- Microsoft Outlook
- Communication skills
- Time management
Quick apply
6d
Digital Inclusion Worker
Citizens Advice North East Derbyshire —Clay Cross
- £25,877 - £28,664 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
IT Service Desk Lead
Social Work England —Sheffield
- £38,898 - £41,211 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Time management
- Annual leave
- Life insurance
IT Service Desk Analyst
Stoneacre —Doncaster
- £25,000 - £30,000 a year
- Full-time
- Communication skills
Quick apply
IT Field Engineer
SBK Computers Ltd —Chesterfield
- From £28,730 a year
- Weekend availability
- Azure
- Maintenance
- Travel
- Free parking
- Sick pay
Quick apply
ICT Technician
Redhill Academy Trust —Arnold
- £21,904.27 - £26,141.85 a year
- School
- Annual leave
- Employee assistance programme

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Systems Administrator

Thrive -
Mansfield

Quick apply

Job details

Full-time
6 days ago

Qualifications

Microsoft Windows Server
Live chat
Technical troubleshooting
Incident management
Client engagement
Incident queue management
Ticket management
Incident documentation
Microsoft Exchange
Network infrastructure
Service restoration
Continuous improvement
CompTIA Network+
Technical support incident logging
SharePoint
Technical writing
IP networking
Customer interaction
IT incident logging
Root cause analysis
Leadership
Incident log maintenance
Communication skills
PowerShell scripting
PowerShell
CompTIA A+
Intune
Time management
Help desk

Full job description

About us:

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview

System Administrators provide remote support across diverse, multi-tenant environments, handling escalated incidents and complex service requests. The role involves advanced troubleshooting, implementing changes, coordinating with other teams, and serving as an escalation point for engineers within the team, while maintaining clear client communication. Thrive seeks technically proficient professionals with strong verbal and written skills, a desire to learn across all aspects of IT, and the ability to thrive in a fast-paced, collaborative environment with broad technical exposure and opportunities for growth.

Responsibilities

Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
Perform secondary response and advanced troubleshooting of escalated customer issues, addressing single-user and system-impacting incidents while accurately documenting all actions in Thrive’s tools.
Analyze and document unfamiliar client server, workstation, and network environments to determine the fastest and most effective path to incident resolution.
Support and troubleshoot diverse computing environments across a wide range of business clients.
Perform rapid root-cause analysis of workstation-, server-, and network-level incidents, including complex and escalated issues.
Troubleshoot and resolve high-level workstation, server, and network incidents independently, following Thrive’s standard operating procedures and best practices.
Utilize appropriate software utilities and vendor- or application-specific tools to achieve timely resolution of customer incidents.
Set and manage client expectations throughout the troubleshooting process, providing appropriate updates, next steps, and demonstrating the correct level of urgency.
Communicate troubleshooting actions and resolutions clearly, using technical or non-technical language appropriate to the audience.
Provide guidance to clients on applications, Thrive best practices, and general infrastructure standards.
Develop, document, and help implement client standards based on Thrive best practices; evaluate client environments and identify opportunities for improvement.
Identify recurring issues and contribute to permanent resolutions through problem management and continuous improvement initiatives.
Review client environments for security best practices, proactively identifying risks and participating in change management activities.
Monitor and manage escalated service tasks, ensuring proper prioritization, documentation, and escalation.
Provide escalated support, mentoring, and technical leadership to other engineers, collaborating with team leadership to improve service delivery.

Requirements

3–5 years in IT support/operations, including MSP or multi-tenant experience.
Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and SharePoint.
Competent in networking (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs).
Experience with endpoint security (EDR/AV), backup/DR, patch management.
Proficient with PowerShell scripting and automation.
Strong incident management, change control, and documentation.
Excellent written and verbal communication, documentation, and time-management skills.
Ability to work independently and collaboratively in a team environment.
Availability to work after hours or participate in on-call rotations as required.
Excellent customer service skills

Optional Qualifications:

Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.

Preferred Certifications

CompTIA Network+ / A+
Microsoft Certified: Azure Administrator (AZ-104) or Microsoft 365 Administrator (MS-102)
ITIL v4 Foundation (modules).

Quick apply

Refine Your Search

technical support jobs in dinnington, syk

Systems Administrator

NOC/NSCC Technician I

Complex Product Support Associate

IT Support & Projects Technician

Holiday Cover Support Analyst (Flexible Hours)

IT Hardware Technician

Apprentice IT Support Engineer

IT Service Desk Analyst

Junior IT Technician

IT Support Analyst -2nd Line

IT Support Technician

Service Desk Analyst - Tier I

Systems Support (Occupational Health)

Level 2 Helpdesk Engineer

Systems Engineer

Digital Inclusion Worker

IT Service Desk Lead

IT Service Desk Analyst

IT Field Engineer

ICT Technician

I want to receive the latest job alerts for technical support in dinnington, syk

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