Performance analyst Work, Jobs in Sutton In Ashfield, Ntt (with Salaries)

First Line Analyst
Computacenter —Derby
- 12 hour shift
- Project management
- Presentation skills
- Computer networking
7d
Finance Analyst
ONYX Insight —Nottingham
- Full-time
- CRM software
- Analysis skills
- Accounting
Quick apply
Business Performance Specialist
Veolia ES Sheffield Limited —Sheffield
- Up to £36,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Employee discount
Quick apply
8d
Condition Monitoring Engineer
ONYX Insight —Nottingham
- Full-time
- Spanish
- Databases
- Bachelor's degree
Quick apply
Trainee Behaviour Analyst (UKSBA membership eligible)
Positive Support Group Ltd —Nottingham
- £26,226 - £30,600 a year
- Full-time
- Hybrid work
- Applied behaviour analysis
- Experience working with children
- Psychology
- Annual leave
- Employee assistance programme
Quick apply
1d
Financial Analyst - Operations
ivolve Care and Support —Chesterfield
- £35,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
7d
NOC/NSCC Technician I
Transaction Network Services —Sheffield
- 12 hour shift
- Time management
12d
ERP Business Analyst
Sheffield Forgemasters Engineering Ltd —Sheffield
- Full-time
- ERP systems
- Communication skills
- Employee assistance programme
Salesforce Developer
Propel Holdings UK Limited —Nottingham
- Hybrid work
- Software troubleshooting
- Salesforce
- Communication skills
Senior Strategy Analyst
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Analysis skills
Holiday Cover Support Analyst (Flexible Hours)
Optifarm - Speria —Newbold
- £12.71 an hour
- Full-time
- Hybrid work
- Computer literacy
- Data analysis skills
- Travel
- Free parking
- Paid training
Quick apply
Desktop Support Analyst - Derby
Brightwell —Derby
- Analysis skills
- Computer networking
- SharePoint
- Free parking
- Employee assistance programme
Research Scientist - Surface Science and Materials
Lubrizol —Hazelwood
- Full-time
- Doctoral degree
- Laboratory experience
- Travel
Senior Pricing & Costing Analyst
Yü Group —Nottingham
- £40,000 - £50,000 a year
- Full-time
- Analysis skills
- Communication skills
- Analytics
- Annual leave
- Employee assistance programme
Quick apply
Finance Analyst
Rolls-Royce —Derby
- Full-time
- Analysis skills
- Annual leave
2d
Second Line Analyst
Computacenter —Nottingham
- Microsoft Word
- Organisational skills
- Communication skills
Jr Collections Analyst UK
Transaction Network Services —Sheffield
- Full-time
- Continuous improvement
Settlements Analyst
Yü Group —Nottingham
- £26,500 - £28,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Senior Business Analyst (HR)
Greencore Group —Worksop
- Full-time
- Bachelor's degree
- Mentoring
- Training & development
- Employee discount
- Life insurance
Systems Business Analyst
Brush Group —Loughborough
- Hybrid work
- ERP systems
- Team management
- Training & development
- Employee assistance programme
- Life insurance

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First Line Analyst

Computacenter -
Derby

Apply Now

Job details

Full-time | Fixed term contract
7 days ago

Qualifications

Technical troubleshooting
Stakeholder liaison
Incident queue management
IT service management
Project management
Service restoration
Presentation skills
Computer networking
Customer support
Customer interaction
Help desk

Full job description

Location: UK - Cust Site - Derby, UK - Cust. Site ENG | Job-ID: 219644 | Contract type: Fixed Term Contract | Business Unit: Service Desk

Life on the team

A Security Cleared (Minimum SC) First Line Analyst working in the Remote Service Desk Support team on a 24/7, 12 hour shift pattern. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenter’s customers, including problem investigation, support documentation and technical coaching.

Hours - 37.5 (per week)

Hybrid - 3-5 days a week in the office (Derby)

What you’ll do

Incident/Request Management 80%

Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
Maintain technical knowledge and expertise associated with applications specific to individual customers.
Progress / close incidents to a satisfactory conclusion on the incident management system.
Liaise with the team and other Service Analysts / customer on open incidents ensuring no incidents is left unattended beyond SLA.
Escalate potential service issues initially with Team Leader.
Liaise with Team Leader on specific projects where requested

Knowledge Management 20%

To review and update technical support documents and procedures considering personal experience and information received.
Share knowledge with colleagues and customers through direct communication and knowledge sharing tools.
Proactively research problems and solutions and document findings for the advantage of customers and colleagues.
Actively develop personal knowledge and awareness of new products and solutions.

What you’ll need

Experience in a Second Line Support capacity, with proven experience of resolving incidents for a large corporate customer.
Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure.
General awareness of developments in the IT industry.
Must have excellent troubleshooting skills.
Ability to work in a team and to support team members.
Committed to customer satisfaction and ownership of issues.
Experience of supporting Windows 11 and M365.
Experience with supporting remote workers across a VPN.
Experience of rebuilding workstations.
Experience of networks.
Must have excellent customer service skills, communication and strong attention to detail.

Desired, but not essential:

Project management skills.
Trend analysis and reporting.
Experience in presenting data to stakeholders.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

performance analyst jobs in sutton in ashfield, ntt

First Line Analyst

Finance Analyst

Business Performance Specialist

Condition Monitoring Engineer

Trainee Behaviour Analyst (UKSBA membership eligible)

Financial Analyst - Operations

NOC/NSCC Technician I

ERP Business Analyst

Salesforce Developer

Senior Strategy Analyst

Holiday Cover Support Analyst (Flexible Hours)

Desktop Support Analyst - Derby

Research Scientist - Surface Science and Materials

Senior Pricing & Costing Analyst

Finance Analyst

Second Line Analyst

Jr Collections Analyst UK

Settlements Analyst

Senior Business Analyst (HR)

Systems Business Analyst

I want to receive the latest job alerts for performance analyst in sutton in ashfield, ntt

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