Technical support occupations Work, Jobs in Dudbridge, Gls (with Salaries)

Cloud Technician
iomart —Swindon
- Full-time
- Hybrid work
- Azure
- Annual leave
- Work from home
2nd Line IT Support Engineer
Mintivo Ltd —Chippenham
- Up to £33,000 a year
- Weekend availability
- Continuous improvement
- Travel
- Mentoring
- Referral programme
Quick apply
Group IT Engineer
Spirax Group —Cheltenham
- Continuous improvement
- Travel
- Organisational skills
- Free parking
- Annual leave
8d
Senior IT Engineer
Robert Hall Business Equipment —Gloucester
- £25,420.00 - £31,408.59 a year
- Full-time
- Sales
- Windows
- Microsoft Office
Quick apply
Service Desk Analyst
Gloucestershire Health and Care NHS Foundation Trust —Brockworth
- £28,392 - £31,157 a year
- Full-time
11d
Technical Trainer - Information Resilience
L3Harris Technologies —Tewkesbury
- In-person
- Gym membership
Infrastructure Engineering Professional
BT —Cheltenham
- Full-time
- Computer networking
2d
Technical Trainer - Electronic Warfare
L3Harris Technologies —Tewkesbury
- In-person
- Gym membership
IT Field Engineer - West England
T-Tech —Gloucester
- Full-time
- Hybrid work
- Communication skills
Quick apply
Service Delivery Coordinator
ELA Comectronica Sarri Ltd. —Bristol
- £2,500 - £3,500 a month
- Full-time
- CRM software
- Communication skills
- Time management
- Health & wellbeing programme
- Flexitime
Quick apply
2nd Line IT Support Technician
Ridge & Partners LLP —Bristol
- Full-time
- Travel
Technical Account Manager
Xerox —Bristol
- Full-time
- Analysis skills
- In-person
- Leadership
8d
Service Desk Engineer
IVC —Bristol
- Monday to Friday
- Hybrid work
- Communication skills
- Employee discount
1st Line IT Support Technician
The White Horse Federation —Swindon
- £27,274 - £35,570 a year
- Communication skills
- Employee assistance programme
- Employee discount
12d
NOC (Network Operations Centre) Support Technician:
DT Communications Ltd —Bristol
- £28,000 - £36,000 a year
- Full-time
- Hybrid work
- Maintenance
- Communication skills
- Health & wellbeing programme
- Flexitime
Quick apply
18h
Microsoft Support Engineer
Pax8 Global —Bristol
- Up to £40,000 a year
- Full-time
- Hybrid work
- SharePoint
IT Applications Support Technician
Osborne Clarke —Bristol
- Microsoft Word
- CRM software
- Continuous improvement
Application Support Engineer (3rd Level)- Bristol
FDM Group —Bristol
- Hybrid work
- DevOps
- Continuous improvement
- Mentoring
- Annual leave
IT Service Desk Technician
Ayvens —Bristol
- £27,000 - £30,000 a year
- Full-time
- Maintenance
- Organisational skills
- In-person
- Free parking
- Annual leave
1d
Customer Support Advisor
Zellis —Bristol
- Hybrid work
- Continuous improvement
- Travel
- Communication skills
- Annual leave

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technical support occupations jobs near dudbridge, gls

Cloud Technician

iomart -
Swindon

Apply Now

Job details

Full-time

Benefits

Additional leave
Annual leave
Work from home
Discounted gym membership
Private medical insurance
Employee discount
Enhanced maternity leave

Qualifications

Technical troubleshooting
ConnectWise
Customer service call handling
Azure
Inbound customer enquiry call handling
Incident management
Incident queue management
Ticket management
Ticket management systems
Technical support incident logging
Cloud computing
Customer support
Customer interaction
Microsoft Azure
Help desk

Full job description

What you'll be doing::

At Atech, we're committed to delivering exceptional cloud and managed IT services that help our customers succeed. As a Cloud Technician (Tier 1), you'll be the first point of contact for technical support, helping customers resolve issues, supporting Microsoft cloud technologies, and delivering an excellent service experience.

Key Responsibilities:

Act as the first point of contact for customer support requests via phone, email, and ticketing systems.
Troubleshoot and resolve first-line issues across Microsoft 365, Azure, Entra ID, Exchange Online, Teams, endpoints, and related technologies.
Log, manage, prioritise, and resolve support tickets within agreed SLAs, escalating where appropriate.
Monitor support queues and alerts, ensuring tickets are categorised and assigned correctly.
Support minor incident management, maintaining clear communication with customers throughout.
Identify recurring issues and trends and escalate them for further investigation.
Maintain accurate documentation, ticket updates, and knowledge base articles.
Work closely with Technical Team Managers, Team Leaders, and other engineers to deliver outstanding customer service.
Support key service delivery tools, including ConnectWise, ScreenConnect, Microsoft 365, Azure, Defender, IT Glue, monitoring platforms, and Cisco Meraki.
Continuously develop your technical skills through training, certifications, and hands-on experience.

You'll play an important role in delivering proactive, customer-focused support while contributing to Atech's culture of collaboration, continuous improvement, and technical excellence.

We want to hear from you if you::

Have a genuine passion for technology and delivering excellent customer service.
Are eager to build a career in cloud technologies and managed IT services.
Have experience supporting Microsoft technologies such as Microsoft 365, Azure, Exchange Online, Teams, or Windows environments.
Enjoy troubleshooting technical issues and finding solutions in a fast-paced environment.
Can communicate clearly and professionally with both technical and non-technical users.
Are organised, proactive, and able to manage multiple priorities effectively.
Thrive in a collaborative team environment and are willing to learn from others.
Take ownership of your work and are committed to delivering a high standard of service.
Have experience working with service desk ticketing systems (desirable).
Hold, or are working towards, Microsoft certifications (desirable).

This is an excellent opportunity for someone looking to develop their cloud and IT support career while working with a supportive team and a broad range of modern technologies.

What's in it for me?:

Salary is DOE + Benefits:

Supported training and development to help you be the best you can be (cue superhero music)
Holiday Trading Scheme - buy or sell part of your annual leave allowance
Flexible and Hybrid working (work from home, the office, wherever you have internet really)
Day off on your birthday (to go and do birthday-type things)
Additional leave for every year’s service (free annual leave)
Enhanced paternity, maternity and adoption leave
Flexible Benefits scheme (there a whole list of stuff in here including private healthcare, gym memberships, retail discounts)

Who you'll be doing it for::

Atech part of the Iomart Group is a highly accredited Microsoft Partner who delivers transformed technology with managed services. Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs, 24/7/365.

Our services support 25,000 users globally and proactively monitor 45,000+ devices in key areas:
Azure infrastructure managed service
Modern Workplace: Office 365, Microsoft 365, and Azure Virtual Desktop
Managed Security and SOC with Microsoft Defender, Sentinel

What to do next::

Please click apply if you like the sound of this role. If you do not have an up to date CV or want to have a chat about the role first, please contact us on [email protected].

We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.

Apply Now

Refine Your Search

technical support occupations jobs in dudbridge, gls

Cloud Technician

2nd Line IT Support Engineer

Group IT Engineer

Senior IT Engineer

Service Desk Analyst

Technical Trainer - Information Resilience

Infrastructure Engineering Professional

Technical Trainer - Electronic Warfare

IT Field Engineer - West England

Service Delivery Coordinator

2nd Line IT Support Technician

Technical Account Manager

Service Desk Engineer

1st Line IT Support Technician

NOC (Network Operations Centre) Support Technician:

Microsoft Support Engineer

IT Applications Support Technician

Application Support Engineer (3rd Level)- Bristol

IT Service Desk Technician

Customer Support Advisor

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