Technical support agent Work, Jobs in Bristol Bs36 (with Salaries)

Technical Claims Handler
Reynolds Porter Chamberlain —Bristol
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Software Support Agent - Payroll
Zellis —Bristol
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Annual leave
Transcon Inbound Agent
Expeditors —Bristol
- Overtime
- Customer service
- Employee stock purchase plan
Quick apply
Rental Service Agent - Part-time
Indie Campers —Bristol
- Part-time
- Hospitality
- Sales
- Customer service
Quick apply
IT Service Desk Analyst
Boeing —Bristol
- Customer service
- IT
- Communication skills
- Life insurance
Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
AWS EMEA SARL (UK Branch) —Bristol
- Full-time
- Azure
- Military
- Salesforce
Offshore Agent
Balfour Beatty —Bristol
- Hybrid work
- Driving
- Travel
- Construction experience
- Annual leave
Trainee Conveyancer
Convey Law —Newport
- £25,000 - £40,000 a year
- Hybrid work
- Microsoft Office
- Mentoring
- Organisational skills
- Sick pay
Quick apply
9d
CASS Specialist
Wealthtime —Bath
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Communication skills
3d
AI Innovation and Enablement Specialist
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Driving
- Work from home
- Employee discount
Quick apply
Maintenance Operative
Urbanbubble —Bristol
- £28,000 - £35,000 a year
- Full-time
- Annual leave
- Sick pay
Quick apply
9d
Senior Agent/ Agent
AmcoGiffen —Bristol
- £55,000 - £65,000 a year
- Full-time
- Civil engineering
- Engineering
- Driving
- Life insurance
Quick apply
Contract Manger – Bristol
Cambridge Maintenance Services —Bristol
- Full-time
- Microsoft Word
- Sales
- Maintenance
5d
AI Native Builder - Bristol
NewPage Digital Healthcare Solutions —Bristol
- Call to connect
- Azure
- Computer Science
- Master's degree
AI Native Builder-Bristol
NewPage Digital Healthcare Solutions —Bristol
- Call to connect
- Azure
- Computer Science
- Master's degree
Quality Manager - CS3
Leonardo UK Ltd —Bristol
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- Management
- Project management
- IT
- Employee assistance programme
- Flexible schedule
2d
Etch Process Engineer
KLA —Newport
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
- Annual leave
14d
Property Manager
Andrews Property Group —Bristol
- £25,300 - £27,300 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Employee assistance programme
- Referral programme
Quick apply
2d
AI Solutions Engineer
Bupa Dental Care —Bristol
- Full-time
- Master's degree
- Travel
- APIs
2d
AI Native Builder
NewPage Digital Healthcare Solutions —Bristol
- Call to connect
- Azure
- Computer Science
- Master's degree

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Technical Claims Handler

Reynolds Porter Chamberlain -
Bristol

Apply Now

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office

Full job description

Job Title

Technical Claims Handler

Position

Full Time

Role

Claims

Location

Bristol

Experience

Claims

Description

Role overview

The team

The team provides significant value to the wider RPC law firm as an internal client through the provision of referral instructions to act as panel solicitors and is an important aspect of the firm's insurance business and future strategy.

The team adjusts claims made against professionals on behalf of leading insurers, acting under delegated authority levels for pre-litigated matters from first notification of loss to resolution. The claims are varied, arising out of every aspect of a professional's practice, and as such they require a rigorous and accurate assessment of cover, liability, and quantum. The team continues to manage claims that fall outside of the delegated authority as an agent of the insurer, reviewing and managing panel appointment and reporting.

The team is based in RPC's Bristol office at Bridgewater House. This role will be based in Bristol, and travel to the London office, may be required from time to time.

The role

We have an opportunity for a Technical Claims Handler to join a growing team that handles claims made against professionals on an outsourced basis. Working with the Head of Claims and other team members, you will be responsible for a technical caseload of varied professional indemnity claims ensuring the delivery of a first-class claims experience to policyholders and accurate reporting to Insurers.

You will be able to identify gaps in information and investigate notifications effectively protecting the insurer and insured's position. You will be delivering a service that ensures that the Insured and broker are advised and guided towards the appropriate outcome. Investigation and identification of strategy to resolve matters will be essential, taking into account the cost benefit analysis and commercial background. In addition, you can expect to:

Run a full caseload of professional indemnity claims, having an accurate understanding of the delegated authority principles and reporting requirements on all matters falling outside of the delegated authority with minimal supervision, being able to make strategic decisions in the Insurers' best interests.
Support the manger(s) in respect of supervision, identification of training need and delivery of deskside and group training to team members.
Build and maintain effective working relationships with all customers and suppliers to ensure defined service levels are met and exceeded, always ensuring an excellent customer service.
Understand the importance of Service Level Agreements and Key Performance Indicators of the team and ensuring adherence to these standards.
Ensure a consistent approach to client claims and implementing Insurers' reserving policies, so that claims are dealt with fairly and costs are properly controlled, supported by the use of the most appropriate approved external suppliers.
Investigating and identification of an Insureds exposure to claims, identifying and obtaining information relevant to liability and quantum and providing guidance and assistance to the Insured in response to complaints and claims, including approving settlement offers.
Negotiate settlement of claims within the delegated authority.
Investigate and report to Insurers on policy cover and response.
Actively manage panel solicitors as agent for Insurers, including reporting where claims fall outside the delegated authority.
Take responsibility for maintaining and ensuring the completeness, accuracy, quality, and integrity of data on the electronic case management system.

Knowledge, skills and experience

Expertise in technical claims knowledge with a thorough understanding of relevant legislation and legal frameworks and the importance of compliance.
An ability to prioritise tasks and manage workload efficiently, and adapt plans accordingly, consistently producing high quality work even when meeting tight timescales.
Able to support the client experience to develop relationships, thinking broadly and commercially to continually improve service delivery.
Committed to being part of a supportive, inclusive and collaborative firm culture.
Able to keep up to date with legal and procedural developments and collaboratively share knowledge with the team.
Able to build internal relationships and understand the expertise across the firm so to help deliver an excellent client service.
Good knowledge and confident use of Microsoft office (including Excel, Word, PowerPoint and Outlook) and ideally previous experience of working with a case management system

Diversity, equity, inclusion and belonging

We are problem solvers. Whether in front of clients or behind the scenes. To solve problems creatively for clients, we need diverse collaborative thinking; drawing on different experiences, backgrounds and perspectives. That means that everyone who either applies to, or works for, the firm is treated equitably. Webelieve in removing barriers to equal access not least because our people define us and define what we do. If you need support and adjustments to do your best work, whether that's during the recruitment process or throughout your time at RPC, we're here to help.

Flexible working that supports your commitments outside of work is an important part of our culture and, where possible, we will support this across all roles. Please get in touch with our recruitment team if you have any questions about our hybrid working approach or flexible working policy.

#RPCHP

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