It support Work, Jobs in Guildford, Sry (with Salaries)

IT Service Desk Analyst
Unitemps Surrey —Guildford
- £17.13 an hour
- Temporary
- Hybrid work
- In-person
- Annual leave
Quick apply
4d
School IT Technician – Feltham (Full Time)
Gridserve Ltd —Feltham
- £32,000 - £34,000 a year
- Full-time
- Google Suite
- Microsoft Office
- Computer networking
Quick apply
Junior Support Engineer
Netbuilder —Farnborough
- Up to £30,000 a year
- Full-time
- Microsoft Word
- Azure
- No experience needed
Quick apply
7d
System Support Administrator
Impact Food Group —Woking
- Full-time
- POS
- Organisational skills
- School
- Annual leave
- Employee discount
Quick apply
IT Intern (Part-time)
Imprivata —Uxbridge
- £19 - £20 an hour
- Part-time
- Customer service
- Maintenance
- Analysis skills
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Google Suite
Quick apply
Technology Support Group Technician
UPS —London
- Full-time
- Microsoft Outlook
- English
- SharePoint
1h
IT Engineer
Class Technology Solutions Ltd —Guildford
- £32,000 - £35,000 a year
- Full-time
- Azure
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
2nd line Technical Support Engineer
ERGOS UK —Crawley
- £32,000 - £39,999 a year
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- Analysis skills
- Free parking
- Annual leave
Quick apply
IT Support Technician
4th Dimension Innovation Ltd —Egham
- £25,000 - £26,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Communication skills
Quick apply
7d
IT Technician
The Sixth Form College Farnborough —Farnborough
- £30,338 - £37,721 a year
- Full-time
- IT
10d
Desktop Engineer -Gatwick Airport
ESP Global Services Limited —Gatwick Airport
- £30,000 a year
- Software troubleshooting
- Microsoft Office
- Computer networking
Quick apply
Support Technician (EMEA Helpdesk)
Utelogy —Basingstoke
- Full-time
- Hybrid work
- Communication skills
Quick apply
11d
Service Desk Analyst
Embrace IT Services Limited —Fleet
- From £25,420 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
8d
Customer Support Advisor (Early Years / Nursery Funding Software)
Funding Loop —Woking
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Computer literacy
- Organisational skills
- Work from home
- Sick pay
Quick apply
4d
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Customer service
- Organisational skills
- IT
Junior IT Support Analyst
Pizza Express —Uxbridge
- £30,000 a year
- Weekend availability
- Restaurant
- Communication skills
Quick apply
IT Support Analyst
Encore Global —Uxbridge
- £30,000 - £34,000 a year
- Full-time
- Analysis skills
- Employee assistance programme
- Employee discount
9d
1st Line Support Analyst
FluidOne —Camberley
- Continuous improvement
- Communication skills
- Employee assistance programme
First Line Triage Technology Support Agent
Places for People —Camberley
- £27,000 a year
- Employee discount
- Flexible schedule
10d

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IT Service Desk Analyst

Unitemps Surrey
Guildford

Quick apply

Job details

Temporary | Full-time
£17.13 an hour
4 days ago

Benefits

Annual leave

Qualifications

Technical troubleshooting
ITIL Certification
Incident queue management
GCSE
IT service management
Ticket management
Incident documentation
Post-secondary education experience
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Incident log maintenance
Help desk

Full job description

This role provides IT support via telephone, email, Chat, online case logging system and in person using standard support procedures aligned to the ITIL good practice framework. The role is front facing, requiring regular on-site attendance, and is critical in ensuring that an accurate, punctual and efficient customer service is provided to resolve a wide range of IT related incidents and service enquiries.

£17.13 per hour.

£2.07 per hour holiday pay.

Monday - Friday 9am-5pm.

Will be required to work a shift pattern to cover core hours. This is a hybrid role with the expectation that this will be at least 3 to 4 days per week in the office.

To start as soon as possible for 5 months.

Duties and responsibilities

Receive, document, and resolve incidents and standard change requests, always ensuring that requests are handled correctly and the service offering is of the highest standard.
Accurately identify and log the severity and priority of all incidents raised, taking appropriate action to communicate and escalate suspected high severity and major incidents to IT Services management.
Investigate and troubleshoot complex user queries before escalating call to technical support or functional team level.
Help maintain a knowledge base detailing resolutions for common problems/requests, whilst also maintaining an awareness of the latest changes in standard operating procedures.
Identify reoccurring incidents and report them to the Service Desk Lead or senior colleagues for further action where necessary.
Assist with the continual development of support procedures to improve the service offered to customers.
Assist in the general clerical duties of the office
Assist Staff and Students in the Help Desk drop-in service with IT queries including hardware and software issues.

Skills and experience
Essential

GCSE level (numeracy and literacy) or equivalent, plus some experience ORSeveral years vocational experience, acquired through a combination of job-related training and on-the job experience.

Knowledge of the work practices, processes and procedures relevant to providing IT Support.
Aptitude for troubleshooting and innovative problem solving.
Good technical understanding of IT.
High level of accuracy and attention to detail.

Desirable

ITIL Foundation V3 (2011) Certification or above.
Experience of Higher Education Sector.

Location
University of Surrey

Additional information

The post holder is responsible for tracking IT support issues through the University’s Central helpdesk system and for taking action such as escalating tickets, in order to meet service standards.
In addition to responding to requests for support received through the IT Service Desk, the post-holder will be assigned tasks and ongoing responsibilities.
It is expected that the post holder will plan and prioritise their work activities and that they will set their own short-term targets, in order to ensure that support requests are resolved within the agreed timescales.
The post-holder will be responsible for organising their time so that they can deal with conflicting priorities and provide customer focused assistance to the User Community. They will need to demonstrate a considerable level of flexibility in order to respond to the urgent queries from customer, and due to unforeseen technical incidents.
The role will deal with a large number of queries each week from staff members and the student community. To ensure the consistency and quality of the support delivered by the IT Service Desk, the post holder will normally work within well-established, documented processes and procedures.
Within the scope of the role the post holder will be required to apply a good working knowledge of supported systems, processes and their operating environment. They will be presented with a wide range of user support issues from routine ‘once and done’ enquiries to more complex issues that may require escalation to another support team. In all cases they are expected to gather and document detailed information to aid effective professional support.
Although the majority of cases will be resolved using the IT Service Desk’s standard operating procedures and knowledgebase, some situations will require reasoned judgement to resolve within the sphere of responsibility.

Pay: £17.13 per hour

Work Location: In person

Quick apply

Refine Your Search

it support jobs in guildford, sry

IT Service Desk Analyst

School IT Technician – Feltham (Full Time)

Junior Support Engineer

System Support Administrator

IT Intern (Part-time)

1st/2nd Line IT Support Engineer - Farnborough

Technology Support Group Technician

IT Engineer

2nd line Technical Support Engineer

IT Support Technician

IT Technician

Desktop Engineer -Gatwick Airport

Support Technician (EMEA Helpdesk)

Service Desk Analyst

Customer Support Advisor (Early Years / Nursery Funding Software)

Application Support Analyst

Junior IT Support Analyst

IT Support Analyst

1st Line Support Analyst

First Line Triage Technology Support Agent

I want to receive the latest job alerts for it support in guildford, sry

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