Supply chain manager Work, Jobs in Warrington (with Salaries)

Customer Operations Team Leader
New Balance —Warrington
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
3d
Head of Supply Chain
TVS Supply Chain Solutions —Chorley
- Analysis skills
- Continuous improvement
- Driving
Supply Chain & Procurement - Senior Manager - Defence
Pwc UK —Manchester
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Communication skills
European Procurement & Supply Chain Director
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Contracts
- Leadership
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Procurement, Stores and Facilities Manager
TF Jones Property Services —St Helens
- £40,000 a year
- Full-time
- Organisational skills
- IT
- In-person
- Annual leave
- Employee assistance programme
Quick apply
6d
Global Category Manager - Capital Projects Strategic Procurement
Alkegen —Alderley Park
- £115,000 - £140,000 a year
- Full-time
- Management
- Master's degree
- Presentation skills
Stock & Supply Chain Manager
Flair Rugs —Glossop
- £55,000 - £65,000 a year
- Full-time
- Microsoft Excel
- Travel
- Leadership
Associate Director, Procurement Enablement – ESG, Governance, Training & Development
CSL Behring —Liverpool
- Full-time
- Bachelor's degree
- Business
Head of Logistics
Encirc —Elton
- £85,000 - £95,000 a year
- Customer service
- Master's degree
- Leadership
- Free parking
- Annual leave
Quick apply
13d
Integrated Supply Program Manager
Vallen Distribution, Inc —Warrington
- Maintenance
- Project management
- Mentoring
Quick apply
National Sea Logistics LCL Development Manager (ZS-XD)
Kuehne+Nagel —Liverpool
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Group Senior Creative Operations Manager
DFS —Warrington
- Hybrid work
- Marketing
- Bachelor's degree
- No degree
- Employee assistance programme
- Employee discount
Quick apply
Director - Supply Chain GBS Transformation
Capgemini —Manchester
- Management
- Sales
- Business development
National Inventory Manager
Bauer Media Outdoor —Manchester
- Hybrid work
- Travel
- Leadership
- Annual leave
- Life insurance
Quick apply
Director, Supply Chain
Elanco —Speke
- Full-time
- Sales
- Engineering
- Bachelor's degree
Operations Support Manager
GXO Logistics —Manchester
- Up to £36,000 a year
- Full-time
- Management
- Communication skills
- Annual leave
- Employee assistance programme
6d
FMCG Warehouse Manager
Northwood —Ellesmere Port
- Full-time
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
Regional Pallet Logistics Manager
Scott Pallets —Ellesmere Port
- Full-time
- Data analysis skills
- Microsoft Office
- Continuous improvement
- Employee discount
Quick apply
Warehouse and Despatch Manager
Domino Printing Sciences —Liverpool
- Organisational skills
- Life insurance
Civils Site Manager
4tify People —Manchester
- £50,000 - £60,000 a year
- Full-time
- Civil engineering
- Management
- Organisational skills
- Free parking
Quick apply

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Customer Operations Team Leader

New Balance -
Warrington

Apply Now

Job details

Full-time
3 days ago

Benefits

On-site gym
Annual leave
Company pension
Discounted gym membership
Private medical insurance
Employee discount
Flexible schedule
Life insurance

Qualifications

Management
Analysis skills
Continuous improvement

Full job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

Manage and develop a Customer Operations team who deliver exceptional customer service whilst adhering to EMEA processes and procedures. Develop strong wholesale retailer and consumer relationships and act as an ambassador of the New Balance brand demonstrating the key values of Integrity, Teamwork and Total Customer Satisfaction.

MAJOR ACCOUNTABILITIES:

Develop and maintain an understanding of our wholesale business environment and individual customer business needs.

Build collaborative relationships with customers and colleagues (Logistics, Purchasing, Sales, IT, Finance, Marketing, Sales Planners)

Be the champion for creating a customer focused environment throughout the business (not just within Customer Operations) that ensures a timely response to all customer needs and concerns.

Maintain appropriate measures and reports (KPI, SLA) to evaluate and control performance in relation to customer service deliverables and customer satisfaction rating.

Manage own accounts where relevant to agreed team standards.

Manage the creation, maintenance, and execution (conversion) of the order book through the supply chain, ensuring compliance with agreed EMEA Customer Operations standards and value-added service strategy

Ensure the Customer Operations Team adhere to all EMEA processes, procedures and deadlines.

Ensure orderbook is valid with correct customer information, dates, order types, prices and discounts and any issues are identified and resolved with urgency.

Takes corrective action with all departments to resolve issues/constraints to order book conversion as identified through KPI/SLA analysis.

Oversees Invoice Projection and measures of accuracy to deliver reliable forecasts to the Business.

Identify process improvement opportunities and work with relevant teams to explore feasibility. Once improvement has been approved by Senior Customer Operations Manager EMEA, create any required IT requests; test and implement new functionality. Ensure new process is documented and communicated across all EMEA CS teams.

Working with sales and IT, identify new customer EDI opportunities and be proactive in the implementation process. Work collaboratively with the Senior Customer Operations Manager EMEA and other Customer Operations Managers across the region to share best practice and streamline processes where applicable.

Proactively manage local warehouse activities (Iberia only) ensuring on time despatch of orders within customer requirements whilst ensuring all EMEA processes are followed.

Develop team objectives and goals.

Lead motivates and support team and individuals to achieve goals.

Provide necessary leadership and coaching to support the team in achieving their individual and team objectives.

Provide regular 1-1s, coaching and feedback.

Manage poor performers effectively.

Manage day to day activities of customer services team.

Provide necessary training and development opportunities for all reports as appropriate.

Develop succession plans where appropriate.

Ensure adequate cross training of the team to provide seamless cover when associates are absent.

REQUIREMENTS FOR SUCCESS:

Customer focused.

Strong people management skills.

Demonstrates resilience, determination, and ability to self-manage.

Problem solving and decision making.

Strategic thinker and operationally capable.

Strong influencing skills.

Planning and analytical ability.

Continuous improvement mindset.

Coaching skills.

BENEFITS:

Discretionary Bonus Opportunity

Private Medical Insurance

Dental Scheme

Pension Scheme

Flexible Working Hours

Hybrid working (3 days on-site)

25 days Annual Leave per year

Life Insurance

On Site Gym

Employee Discount

Flexibility to work 20 days from anywhere each year

Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)

Equal Opportunity Employer:

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.

If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.

Apply Now

Refine Your Search

supply chain manager jobs in warrington

Customer Operations Team Leader

Head of Supply Chain

Supply Chain & Procurement - Senior Manager - Defence

European Procurement & Supply Chain Director

Procurement, Stores and Facilities Manager

Global Category Manager - Capital Projects Strategic Procurement

Stock & Supply Chain Manager

Associate Director, Procurement Enablement – ESG, Governance, Training & Development

Head of Logistics

Integrated Supply Program Manager

National Sea Logistics LCL Development Manager (ZS-XD)

Group Senior Creative Operations Manager

Director - Supply Chain GBS Transformation

National Inventory Manager

Director, Supply Chain

Operations Support Manager

FMCG Warehouse Manager

Regional Pallet Logistics Manager

Warehouse and Despatch Manager

Civils Site Manager

I want to receive the latest job alerts for supply chain manager in warrington

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