1st line support engineer Work, Jobs in Acton, Gtl (with Salaries)

IT 1st Line Support Engineer
Aventum Group —London
- Full-time
- Hybrid work
- Azure
- Customer service
- Travel
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Annual leave
Quick apply
Senior IT Engineer (Information Security Focus)
The Keyholding Company —London
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- IT
- Work from home
- Employee assistance programme
Quick apply
IT Support Technician
Elevate Technology Group —Loughton
- £28,000 - £32,000 a year
- Customer service
- Microsoft Office
- Computer networking
Network & Infrastructure Engineer
Legends Global (Europe) —London
- Hospitality
- Customer service
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
Technical Engineer - 2nd Line
Redsquid Communications —Borehamwood
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
IT 2nd Line Service & Support Engineer
LSEC —London
- £27,597 - £32,795 a year
- University
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
Modern Workplace Engineer
Aspire Technology Solutions —London
- £26,000 - £34,000 a year
- Full-time
- Travel
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Senior Data Scientist - (Privacy & Security Controls)
Our Future Health —London
- From £80,000 a year
- Full-time
- Hybrid work
- Machine learning
- Communication skills
- Python
- Employee assistance programme
- Referral programme
Quick apply
Field Services Engineer
Synergy Associates —London
- £52,000 - £55,000 a year
- Full-time
- Customer service
- Bachelor's degree
- Communication skills
Quick apply
Senior Data Scientist - (Clinical Trial Recruitment)
Our Future Health —London
- From £75,000 a year
- Full-time
- Hybrid work
- SQL
- IT
- Python
- Employee assistance programme
- Referral programme
Quick apply
Director of Data & Analytics
Hack The Box —London
- Full-time
- Hybrid work
- Master's degree
- Warehouse experience
- IT
- Annual leave
- Work from home
Quick apply
IT Support Engineer
VITS Ltd —London
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- Azure
- Up to 50% travel
- Travel
- Bereavement leave
- Sick pay
Quick apply
Onsite IT Support Engineer (Client Facing)
3Gi Technology Ltd —London
- £26,436.80 a year
- Full-time
- Microsoft Access
- Windows
- Driving
Quick apply
1d
1st Line Support Engineer
Avrion Networks —Potters Bar
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
7d
Workplace IT Support Engineer
CUBE —London
- Full-time
- Hybrid work
- Salesforce
- Windows
- SharePoint
Financial Markets Infrastructure Services - Technical Analyst
Standard Chartered —London
- Computer Science
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
18h
Junior Support Engineer
Barnes Roffe —London
- Full-time
- Customer service
- Windows
- Microsoft Office
- Annual leave
Quick apply
5d
1st/ 2nd IT Support Engineer
Tech Access Ltd —London
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
- Work from home
Quick apply
14d
End User Support Engineer
CMC Markets —London
- Full-time
- Windows
- IT
- Computer skills

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IT 1st Line Support Engineer

Aventum Group
London

Apply Now

Job details

Permanent | Full-time

Qualifications

Azure
Customer service
Network management
Scripting
IT
Communication skills
PowerShell
Time management
Help desk

Full job description

Vacancy No

VN539

Basis

Permanent

Full Time / Part Time

Full Time

Entity

Aventum Group Management Services Ltd

Location City

London

Job Details

Role Summary

The 1st Line IT Engineer is a key member of the IT Services team, providing front-line technical support to colleagues across the wider group. We are looking for someone who is passionate about technology, enjoys solving problems, and is eager to develop their career in IT. You'll work closely with employees at all levels of the business, becoming a trusted point of contact for technical support and playing an important role in ensuring colleagues can work effectively and efficiently. You will provide support across all areas of IT, from user account administration and Microsoft 365 support to hardware troubleshooting, device setup, and day-to-day operational support. Working on-site will give you valuable exposure to a wide variety of technical challenges, enabling you to build practical experience that will support your professional growth and progression. Support requests are managed through our Helpdesk platform (Zendesk), and you will be responsible for resolving tickets in line with agreed SLAs, delivering a high standard of customer service and maintaining a positive user experience. This role is ideal for someone looking to build a strong foundation in IT, develop their technical expertise, and gain exposure to projects, infrastructure, cloud technologies, and business systems within a fast-paced and collaborative environment.

Role Accountabilities

Maintain a 99% Service Level Agreement (SLA).
Ensure the Joiners, Changers, and Leaver’s processes are followed correctly.
End-user support regarding IT applications.
Administration of cloud-based applications – Microsoft 365.
Setting and supporting IT equipment (Mobile phones, PCs/ Laptops, routers/switches, Printers/ Scanners).
Running scheduled IT processes, i.e., system backups.
Maintaining hardware stock levels and keeping IT areas tidy (stock cupboard & IT room & desks).
Ensuring that all IT hardware/ equipment is on and in working order each morning in our London office.
Assist IT Services Team Leader with:
- Azure administration
- IT projects
- Domain management
- Network management
- Application management
- Hardware Management

Role Requirements

Previous experience working within an IT Helpdesk or Service Desk environment is preferred.
Relevant IT qualifications, certifications, or technical training would be advantageous.
Interest / skills in scripting and automation (e.g., PowerShell or other language).

Skills and Abilities

Strong working knowledge of Microsoft 365 and associated applications.
Experience supporting collaboration and communication platforms, including Microsoft Teams.
Proven ability to work effectively in a fast-paced, customer-focused service environment.
Strong teamwork and collaboration skills.
Excellent verbal and written communication abilities.
Flexible and adaptable, with the ability to manage changing priorities and workloads.
Willingness to travel occasionally to support remote sites and users.
Strong organisational and time-management skills.
Proactive, responsive, and committed to delivering high-quality customer service.
Demonstrates initiative and a continuous improvement mindset.

Management Duties

We are an equal opportunity employer, and we are proud to share that 93% of our employees say they can be themselves at work. We aim to hire our industry's finest people because the best people drive the best outcomes. And we forever challenge the status quo because we know there are always ways to improve things. Because together, we're limitless.

We value applicants from all backgrounds and foster a culture of inclusivity. We understand the need for flexibility, so work in a hybrid model. Please let us know if you require any reasonable adjustments during the recruitment process.

Apply Now

Refine Your Search

1st line support engineer jobs in acton, gtl

IT 1st Line Support Engineer

First Line Service Desk Analyst

Senior IT Engineer (Information Security Focus)

IT Support Technician

Network & Infrastructure Engineer

Technical Engineer - 2nd Line

IT 2nd Line Service & Support Engineer

Modern Workplace Engineer

Senior Data Scientist - (Privacy & Security Controls)

Field Services Engineer

Senior Data Scientist - (Clinical Trial Recruitment)

Director of Data & Analytics

IT Support Engineer

Onsite IT Support Engineer (Client Facing)

1st Line Support Engineer

Workplace IT Support Engineer

Financial Markets Infrastructure Services - Technical Analyst

Junior Support Engineer

1st/ 2nd IT Support Engineer

End User Support Engineer

I want to receive the latest job alerts for 1st line support engineer in acton, gtl

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