Customer service representative Work, Jobs in Bellshill (with Salaries)

Customer Support Associate
Proact UK —Motherwell
- £27,758.64 a year
- Communication skills
Quick apply
4d
Specialist Customer Care Advisor - Telephony
Barclays —Glasgow
- £27,700 a year
- Computer literacy
- Computer skills
- Banking
Customer Service/Administration Assistant
JST Electronics —Bellshill
- £12.21 - £13.30 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Computer literacy
- Free parking
- Employee discount
Quick apply
4d
Customer Service Advisor - East Kilbride
HM Revenue and Customs —East Kilbride
- £28,016 a year
- Part-time
- Hybrid work
- Basic maths
- No experience needed
- English
- Annual leave
- Work from home
2d
Customer Service Coordinator
Bullet Express —Bothwell
- Full-time
- Computer literacy
- Data entry
- Communication skills
Part Time Customer Support Advisor - ML4 3PR
KwikFit —Bellshill
- £19,689.20 a year
- Part-time
- Hybrid work
- Computer literacy
- Typing
- Communication skills
- Annual leave
- Employee discount
1d
Customer Service Advisor
Capita —Glasgow
- From £28,267.20 a year
- Full-time
- Hybrid work
- Employee discount
8d
Call Centre Agent
Optical Express —Glasgow
- £27,040 - £28,080 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
5d
Customer Service Assistant - Glasgow
Leeds Building Society —Glasgow
- Front desk
- Cash handling
Customer Service Representatives (Collections)
Bill Gosling Outsourcing —Glasgow
- £12.75 an hour
- Monday to Friday
- Hybrid work
- Microsoft Word
- Computer literacy
- Organisational skills
- Paid training
- Employee discount
Quick apply
Customer Service Representative
Diligenta —Stirling
- From £26,228 a year
- Full-time
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Call Centre - Customer Support Representative (Q426G)
Intrum —Glasgow
- £28,163.20 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Call Centre - Customer Support Representative (VQ426G)
Capquest Debt Recovery Limited —Glasgow
- £28,163.20 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Advisor
Scania —Holytown
- From £27,000 a year
- Full-time
- Travel
- No travel
- Employee discount
- Life insurance
Customer Service Assistant
Wickes —Glasgow
- £8.82 - £12.71 an hour
- Weekend availability
- Annual leave
- Employee discount
2d
Customer Service Representative
Shawbrook —Glasgow
- Full-time
- Computer literacy
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Customer Service Advisor
TrustFord —Glasgow
- Customer service
- Hotel
- Communication skills
- Annual leave
- Employee discount
Customer Service Specialist (Luxury)
Huntswood Scotland Limited —Glasgow
- Up to £30,727 a year
- Full-time
- Hybrid work
- CRM software
- In-person
- Communication skills
- Store discount
- Health & wellbeing programme
Quick apply
2d
Customer Service Assistant - Allanton, Shotts
CJ Lang & Son Limited —Allanton
- Weekend availability
- Serving
- Employee discount
- Flexible schedule
Customer Service Advisor
Huntswood Scotland Limited —Glasgow
- From £26,227 a year
- Full-time
- Customer service
- Computer literacy
- English
- Employee discount
- Referral programme
Quick apply
12d

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customer service representative jobs near bellshill

Customer Support Associate

Proact UK
Motherwell

Quick apply

Job details

Permanent
£27,758.64 a year
4 days ago

Benefits

Company pension
Private medical insurance

Qualifications

Technical troubleshooting
Incident queue management
IT service management
Technical support
Customer support
Customer interaction
Communication skills

Full job description

Customer Support Associate (Location Glasgow)
Department: Service Operations – Support

The Customer Support Team plays a critical role in maintaining service stability and customer experience through proactive monitoring, accurate triage, and effective coordination of incidents and operational activities.

Responsible for event monitoring, incident management, service request fulfilment, and customer communication, the role ensures incidents are identified, prioritised, and progressed in line with agreed service levels. Working within established ITIL processes, the Customer Support Associate acts as the first point of engagement for operational events and incidents, whilst developing the skills and knowledge required to progress into Technical Support and Engineering roles.

Key Responsibilities

Manage event monitoring, triage, and case logging, ensuring incidents are correctly prioritised and acted on from first point of detection through to resolution or escalation.
Diagnose, troubleshoot, and coordinate resolution of infrastructure and hardware issues, engaging vendors or field services where required.
Progress incidents in line with severity and business impact, ensuring appropriate ownership or escalation, and timely resolution.
Ensure all operational activities and incidents are managed within agreed SLAs, maintaining high standards of accuracy, ownership, and service quality.
Collaborate effectively with internal resolver teams and third parties to restore service, maintaining clear communication and a strong customer service focus.
Undertake succession-trained and devolved technical tasks from resolver and engineering teams, building capability within Operations to improve resolution speed and reduce unnecessary escalations.

Skills & Experience

Essential

Strong customer service focus.
Excellent verbal and written communication skills.
Ability to prioritise workload and manage multiple tasks effectively.
Positive attitude and willingness to learn.
Ability to work effectively as part of a team.
Strong attention to detail and commitment to quality.

Key Behaviours

Customer-focused and service-oriented mindset.
Positive and proactive approach to learning and development.
Clear and effective communication skills.
Process-driven and quality-focused.
Takes ownership and accountability for assigned work.

Career Progression

Proact provide a structured career path that can match your own personal ambitions. As a business Proact are aligned to the four key industry competencies in Virtualisation, Data, Security & Mobility. Employees with the right attitude and desire to succeed can progress through 1st, 2nd and 3rd Line, developing their own skill sets and realising their potential in IT. We offer our own in-house training on the tooling and services we use, eLearning on our core technologies and bespoke training tailored to your job role.

Benefits

Salary: £27,758.64 per annum
33 holidays plus your birthday off
Company Pension Scheme
Private comprehensive health care cover with Vitality Private Healthcare , including a range of health and wellbeing benefits with an option to add further members
3 charity days fully paid/ year
Option to purchase another 5 days annual leave
Company laptop
Internal reward and recognition perks

Excited about the opportunity?

Then apply now using the application button! Not quite sure yet, or do you have any questions? Feel free to get in touch with Edgar Manuel (+31629600520 | [email protected]).

This vacancy is intended for individuals who wish to apply directly to Proact. For specific vacancies, we work with recruitment partners selected by us. No rights can be derived from candidates who are submitted unsolicited.

Quick apply

Refine Your Search

customer service representative jobs in bellshill

Customer Support Associate

Specialist Customer Care Advisor - Telephony

Customer Service/Administration Assistant

Customer Service Advisor - East Kilbride

Customer Service Coordinator

Part Time Customer Support Advisor - ML4 3PR

Customer Service Advisor

Call Centre Agent

Customer Service Assistant - Glasgow

Customer Service Representatives (Collections)