Case coordinator Work, Jobs in Ware, Hrt (with Salaries)

Support Case Coordinator
Vusion —London
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
3d
Global Operations Coordinator - BCG Institute
Boston Consulting Group —London
- Full-time
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- Microsoft Excel
- English
Compliance & Business Support Coordinator
Alt Fire —London
- £21,000 - £27,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
Quick apply
Recovery Coordinator - Homeless Recovery Co-ordinator
Change Grow Live —Whitechapel
- £28,557.79 - £32,802.41 a year
- Remote
- IT
- Time management
- Employee discount
10d
Outreach and Exhibitions Coordinator (FT Maternity cover) UCL Applicants only
University College London —London
- £36,433 - £41,833 a year
- Full-time
- Hybrid work
- Microsoft Word
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6d
People Operations Coordinator
ELEMIS —London
- Full-time
- Hybrid work
- Leadership
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Quick apply
2d
Administration Coordinator
University College London Hospitals NHS Foundation Trust —London
- £34,186 - £37,389 a year
- Part-time
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9d
Housing Coordinator
Civic Recruitment Limited —London
- £28.30 an hour
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- English
- Microsoft Office
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Quick apply
Document Services Coordinator (12 month FTC)
Opus 2 —London
- £25,000 - £27,000 a year
- Hybrid work
- Microsoft Office
- Communication skills
- Time management
- Employee assistance programme
Quick apply
4d
Opiate Recovery Coordinator
Change Grow Live —Whitechapel
- £28,557.79 - £32,802.41 a year
- IT
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
10d
Customer Assistance Coordinator - Home Assistance
Allianz Partners —London
- From £29,000 a year
- Weekend availability
- Customer service
- Organisational skills
- Financial services
- Annual leave
- Work from home
Quick apply
Talent Acquisition Associate
Elizabeth Scarlett —Potters Bar
- £32,000 - £35,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Human resources
- Organisational skills
- Free parking
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Quick apply
6d
Social Value Coordinator
Marlborough Highways —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Chargeback & Payments Coordinator
Zego —London
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
5d
Digital Inclusion Coordinator
Age Well East – Colchester —Harlow
- £12.58 an hour
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
3d
Bookings Administrator
Nuffield Health —Brentwood
- £25,545 a year
- Full-time
- Employee discount
- Gym membership
4d
Bank MDT Coordinator
Bupa —London
- £17 an hour
- Part-time
- Organisational skills
- IT
- Communication skills
- Annual leave
- Gym membership
Quick apply
Workplace Coordinator
Legora —London
- Full-time
Tech Community Coordinator
AND Digital —London
- Full-time
- Hybrid work
- AI
Quick apply
10d
Housing Coordinator
The Riverside Group —Camden
- £29,713.46 a year
- Full-time
- Administrative experience
- Travel
- IT
- Flexible schedule
2d

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Support Case Coordinator

Vusion
London

Quick apply

Job details

Full-time
3 days ago

Qualifications

Jira
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Zendesk
Organisational skills
ServiceNow
IT
Customer support
Communication skills
Time management
Help desk

Full job description

Company Description

Are you ready to develop the future of retail?

As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.

Vusion is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.

Technologies for Positive Commerce | Vusion

Job Description

We’re looking for a Support Case Coordinator to join our team in London. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and enjoys taking ownership of support cases from start to finish.

In this role, you will be supporting our growing UK&I region. You’ll act as the key point of contact for customers throughout their support journey, ensuring they are kept informed, expectations are managed, and issues progress efficiently towards resolution. Working closely with Technical Support, Engineering, Field Services and Customer Success teams, you’ll play a vital role in delivering an outstanding customer experience through proactive communication, effective coordination and strong case ownership.

Key Responsibilities

Customer Communication

Proactively contact customers regarding open support tickets to provide updates and manage expectations.
Build positive relationships with customers through professional, empathetic and timely communication.
Ensure customers are regularly informed, even when there is no significant progress to report.
Gather additional information from customers to assist with issue resolution.
Escalate customer concerns appropriately while maintaining ownership of the customer relationship.

Ticket Management

Monitor support queues and identify tickets requiring customer follow-up.
Review ageing tickets and ensure appropriate action is taken.
Chase internal teams and third-party suppliers for updates.
Ensure ticket information is accurate, complete and up to date.
Prioritise tickets based on urgency, SLA commitments and business impact.
Close tickets promptly once customer confirmation has been received.

Service Coordination

Liaise with Technical Support, Field Services, Engineering and Customer Success teams.
Coordinate customer appointments where required.
Ensure engineers have the necessary information before attending site.
Monitor outstanding actions and ensure agreed timescales are achieved.

Customer Experience

Deliver outstanding customer service on every interaction.
Identify opportunities to improve customer satisfaction.
Recognise customers at risk of dissatisfaction and take proactive action.
Collect customer feedback where appropriate.
Act as the customer's advocate within the business.

Reporting & Administration

Produce reports on ticket status and ageing.
Identify trends in recurring customer issues.
Highlight process improvements to management.
Maintain accurate customer records within CRM and ticketing systems.
Support SLA reporting and performance metrics.

Qualifications

Essential

Previous experience in a customer service or customer support role.
Excellent telephone manner with confidence speaking to customers.
Outstanding written communication skills.
Strong organisational and time management skills.
Experience managing multiple priorities simultaneously.
Ability to work independently and take ownership.
Strong attention to detail.
Experience using CRM or helpdesk ticketing systems.
Good Microsoft Office skills (Excel, Outlook, Word and Teams).

Desirable

Experience within IT, retail technology or field service environments.
Knowledge of service desk processes.
Understanding of Service Level Agreements (SLAs).
Experience with Zendesk, Freshdesk, ServiceNow, Jira or similar ticket management systems.

Additional Information

We innovate. We help communities thrive.

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. You will too.

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:

Pay: Competitive pay and benefits
Schedule: A flexible, hybrid work schedule
Career Growth: E-learning opportunities and workshops, and global mobility potential

Not the right opportunity for you?
Share this job with a friend or search all careers at vusiongroup.com/careers.

Quick apply

Refine Your Search

case coordinator jobs in ware, hrt

Support Case Coordinator

Global Operations Coordinator - BCG Institute

Compliance & Business Support Coordinator

Recovery Coordinator - Homeless Recovery Co-ordinator

Outreach and Exhibitions Coordinator (FT Maternity cover) UCL Applicants only

People Operations Coordinator

Administration Coordinator

Housing Coordinator

Document Services Coordinator (12 month FTC)

Opiate Recovery Coordinator

Customer Assistance Coordinator - Home Assistance

Talent Acquisition Associate

Social Value Coordinator

Chargeback & Payments Coordinator

Digital Inclusion Coordinator

Bookings Administrator

Bank MDT Coordinator

Workplace Coordinator

Tech Community Coordinator

Housing Coordinator

I want to receive the latest job alerts for case coordinator in ware, hrt

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