Technical support occupations Work, Jobs in Worksop, Ntt (with Salaries)

Technical Support Advisor
TrustFlight —Doncaster
- £26,000 - £27,000 a year
- Full-time
- Microsoft Word
- AI
- Communication skills
Quick apply
2d
Technical Support Specialist
UL Solutions —Nottingham
- Spanish
- Computer Science
- Engineering
Operational Training Support
M Group —Sheffield
- £28,000 - £30,000 a year
- Training & development
- Annual leave
- Employee assistance programme
Senior Service Desk Analyst (2 roles available)
Sheffield Hallam University —Sheffield
- £32,080 - £38,784 a year
- Part-time
Service Desk Engineer
Potter Clarkson —Nottingham
- Hybrid work
- Computer literacy
- Communication skills
Quick apply
Junior Service Desk Analyst (Shift Working )
Home Office —Sheffield
- £30,920 a year
- 12 hour shift
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
4d
Technical Support
20i Ltd —Mansfield
- From £25,000 a year
- Weekend availability
- Computer Science
- English
- Linux
- Free parking
Quick apply
4d
Digital Data and Technology Support Officer
West Lindsey District Council —Gainsborough
- £27,254 - £30,024 a year
- Full-time
- Hybrid work
- Software troubleshooting
- In-person
- Communication skills
- Work from home
Quick apply
IT Support Analyst
Skovgaard Solutions —Sheffield
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- English
- Health & wellbeing programme
- Flexitime
Quick apply
IT Engineer Apprentice
QA Apprenticeships —Sheffield
- £20,000 a year
- Full-time
- Hybrid work
- SharePoint
- Annual leave
5d
IT Support Technician
Hopwells Ltd —Ilkeston
- £35,000 - £40,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
4d
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- In-person
- Communication skills
Quick apply
ICT Technician
Redhill Academy Trust —Nottingham
- £25,467 - £27,004 a year
- Call to connect
- Communication skills
- School
3d
IT Technician
Brigantia Learning Trust —Sheffield
- £27,273 - £29,541 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
3d
IT Technician
Redhill Academy Trust —Arnold
- £25,467 - £27,004 a year
- Call to connect
- Communication skills
- School
4d
IT Support Technician
Balliante —Rotherham
- £24,000 a year
- Part-time
- Analysis skills
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Technician - Police Staff
Nottinghamshire Police —Arnold
- £28,071 - £29,859 a year
- Full-time
- Microsoft Office
- Annual leave
12d
NOC/NSCC Technician I
Transaction Network Services —Sheffield
- 12 hour shift
- Time management
2nd Line Desktop Support Engineer
SBK Computers —Chesterfield
- From £29,000 a year
- Full-time
- Azure
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
5d
Technical Customer Experience Advisor
Safetykleen —Dinnington
- £26,130 a year
- Full-time
- CRM software
- Data entry
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
2d

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Technical Support Advisor

TrustFlight -
Doncaster

Quick apply

Job details

Full-time
£26,000 - £27,000 a year
2 days ago

Qualifications

Microsoft Word
Technical troubleshooting
Customer service call handling
ITIL Certification
Inbound customer enquiry call handling
Client engagement
Stakeholder liaison
Incident queue management
User account provisioning
Ticket management
Internal department liaison
ISO 9001
User account management
Quality assurance
Technical writing
Software testing
Customer support
Customer interaction
LMS
Application support
SaaS
AI
Communication skills

Full job description

This role exists to be the first point of contact for TrustFlight’s internal and external clients raising issues by phone and email across TrustFlight’s SaaS products and eLearning services, resolving queries efficiently while upholding a consistently high standard of professional communication. The Technical Support Advisor takes personal ownership of every issue they handle, seeing it through to resolution where possible rather than passing it on, supports quality assurance testing of new releases and content, and works closely across departments to ensure clients receive a fast, accurate, and joined-up support experience.

Answer and resolve inbound support tickets received by phone and email across TrustFlight’s software and LMS services, ensuring timely, accurate, and professional responses at all times.
Own issues from first contact through to resolution, taking full accountability for keeping clients informed and cases moving forward, escalating only when genuinely necessary.
Administer, find and maintain the LMS, including creating and maintaining internal and external user accounts, generating reports, and managing back-end functionality and plugins.
Support the eLearning and Software Development teams by carrying out front-end and regression testing and QA on new releases and content, in line with ISO 9001 standards.
Maintain a consistently high standard of professional written and verbal communication in every client interaction, adapting tone and clarity to the client’s technical level.
Liaise and collaborate across the eLearning and Software Development teams to resolve technical issues, escalate ideas and potential solutions, and drive Continuous Service Improvement (CSI).
Document resolutions and maintain supporting documentation - including user guides, configuration notes, and the eLearning Administration Guide - contributing to a reusable knowledge base.
Research new LMS functionality and capabilities, recommending improvements that reduce manual tasks and enhance current offerings.

Required Qualifications & Experience:

1+ years’ experience in a customer-facing technical support or IT service role, or equivalent transferable experience handling client queries by phone and email.
Good level of IT knowledge, with the ability to quickly understand new software and services; competent in Microsoft Word and Excel for documentation and reporting.
Excellent written and verbal communication skills, with a strong customer focus.
Excellent problem-solving skills and strong attention to detail.
Ability to multi-task effectively across concurrent tickets, LMS administration, and QA activities.

Desirable Skills & Experience:

Experience within an IT department or company offering online/SaaS services.
Previous LMS administration experience.
IT Service Management (ITSM) / ITIL Foundation certification.
Experience in aviation security, aviation, or other regulated industries.

AI & Digital Competency:

TrustFlight is an AI-first organisation. Every role is expected to actively engage with AI tools and digital ways of working to drive efficiency, quality, and innovation.

Tier 1 — AI User

Uses AI-assisted tools in daily workflows

Confidently uses AI features in existing tools (e.g. copilots, smart search, assisted drafting). Understands when AI output needs human review. Completes AI User onboarding within 30 days.

Role-Specific AI & Digital Skills:

Use AI-assisted tools to draft and refine ticket and client responses, improving clarity, tone, and professionalism.
Use AI tools to support LMS content QA, flagging inconsistencies and errors for review.
Apply AI-powered search and summarisation when researching solutions and new LMS functionality.
Use digital collaboration tools effectively to liaise with the eLearning and Software Development teams.

Quick apply

Refine Your Search

technical support occupations jobs in worksop, ntt

Technical Support Advisor

Technical Support Specialist

Operational Training Support

Senior Service Desk Analyst (2 roles available)

Service Desk Engineer

Junior Service Desk Analyst (Shift Working )

Technical Support

Digital Data and Technology Support Officer

IT Support Analyst

IT Engineer Apprentice

IT Support Technician

Support Analyst

ICT Technician

IT Technician

IT Technician

IT Support Technician

Customer Service Technician - Police Staff

NOC/NSCC Technician I

2nd Line Desktop Support Engineer

Technical Customer Experience Advisor

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