Technical support associate Work, Jobs in Oxford, Oxf (with Salaries)

Tier 1 Technical Support Associate
8x8, Inc. —Aylesbury
- Monday to Friday
- Customer service
- English
- Analysis skills
Associate Solutions Owner
Wiley —Oxford
- £31,400 - £43,800 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Data analysis skills
Principal Research Associate, Clinical Biomarker Laboratory, Flow Cytometry
Moderna, Inc. —Oxford
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Onsite Warehouse Support Specialist
ShipBob, Inc. —Abingdon
- Full-time
- English
- IT
- In-person
Quick apply
Associate Programme Manager (Infrastructure Construction)
AECOM —Oxford
- Full-time
- Hybrid work
- Management
- Leadership
8d
Escalation Resolution Associate
Tripadvisor —Oxford
- 8 hour shift
- Hybrid work
- Customer service
- English
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
Training Coordinator - Employment Law
Boyes Turner —Reading
- 8 hour shift
- Hybrid work
- Business development
- Communication skills
- Marketing
9d
Financial Planning Administrator
The Progeny Group Limited —Marlow
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Employee assistance programme
- Referral programme
Quick apply
Interim Insurance Manager
University of Oxford —Oxford
- £56,623 - £65,336 a year
- Full-time
- Hybrid work
- Management
- Customer service
- University
- Annual leave
Private Client Senior Associate Solicitor
Current Legal Recruitment —Oxford
- £65,000 - £85,000 a year
- Full-time
- Hybrid work
- Business development
- Communication skills
- Free parking
- Annual leave
Quick apply
Associate Electrical Design Engineer (Data Centres) - Bicester
Tractebel —Oxford
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Engineering
- Annual leave
Associate Electrical Design Engineer (Data Centres) - Bicester
ENGIE —Oxford
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Engineering
- Annual leave
Senior Machine Learning Scientist
AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM) —Oxford
- Azure
- Doctoral degree
- Computer Science
- Annual leave
- Employee assistance programme
Pensions Administrator
XPS Pensions Group —Reading
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
Solicitor - Personal Injury (3-5 years PQE)
Boyes Turner —Reading
- 8 hour shift
- Hybrid work
- Business development
- Continuous improvement
- Communication skills
Associate building surveyor
Cluttons —Oxford
- Hybrid work
- AutoCAD
- Project management
- Contracts
- Employee assistance programme
- Employee discount
Quick apply
Assistant Manager
Apex Group —Reading
- Full-time
- Management
- Accounting
- Organisational skills
- Annual leave
- Employee assistance programme
Associate - Building Services Engineering
Ridge & Partners LLP —Reading
- Full-time
- Engineering
- Mentoring
- Leadership
Health & Safety Consultant, Associate
Ridge & Partners LLP —Reading
- Full-time
- Construction experience
- Communication skills
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Reading
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply

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Tier 1 Technical Support Associate

8x8, Inc. -
Aylesbury

Apply Now

Job details

Qualifications

Jira
Customer service
English
Analysis skills
VoIP
Customer support
Root cause analysis

Full job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

As a Tier 1 Technical Support Associate you will offer first-line support to the company’s end customers across a broad range of queries, including billing, order management, Professional Services scoping, and technical issues. This is a great opportunity for a driven, curious individual to grow within a fast-moving technology company, continuously building on their skills and experience. This will be accomplished by delivering a differentiated, world-class customer experience, from first-contact query resolution to training and enabling customer self-service. Customers request assistance via many channels including phone, email, and our customer portal.
You have a passion for solving problems and delivering outstanding customer experiences. You will handle a variety of query types and customers — from those highly familiar with our products to those who are entirely new — and you must be able to adapt both your approach and your language to suit each individual. You must be able to quickly get to the root of a customer issue by gathering the necessary information, then either resolving it or routing it accurately within the organisation. Working within SLAs and keeping departmental and personal KPIs in mind is essential.

Responsibilities

Engage the customer through multiple channels like Phone, Chat, Web, and Email proactively, using case management tools like Salesforce and Jira
Handle a wide range of customer queries — including billing, order management, Professional Services scoping, and technical issues — following first-contact resolution principles wherever possible
Own support cases, making sure to record, track, and resolve each issue accurately, efficiently, proactively, and with completeness
Provide configuration review, troubleshooting, fault isolation and root cause analysis for technical issues, using screen-sharing technology.
Adapt your communication style and approach to each customer, adjusting language and tone to match their level of familiarity with our products and ensuring every interaction is clear, confident, and appropriate to the individual

Empowerwering customers by promoting a Knowledge base and self-service

Set up new users' accounts and profiles workin,g working alongside internal teams
Work with senior engineers on escalated tickets
Log and escalate calls with third parties where required, ensuring communication back to the customer
Manage third-party vendors and suppliers
Capture, structure, reuse, and improve knowledge articles within the case resolution workflow according to the knowledge-centred Service (KCS) methodology

Skills & Experiences Required

An essential requirement is an inquisitive mind and an enjoyment of problem-solving. We are looking for curiosity, coupled with a desire to make a difference:
Good written and spoken English, with advanced attention to detail
A good foundation of basic troubleshooting knowledge and customer support experience, with a genuine customer-first mindset
Awareness of IP telephony (VoIP) and unified communications
Exceptional customer service skills and the ability to tailor your communication style to suit customers with varying degrees of product knowledge, from first-time users to technical professionals
A driven, enthusiastic self-learner with strong analytical and problem-solving skills and the ability to think on your feet and adapt quickly as topics and priorities shift
Prioritization skills and capability to make high-impact decisions while multitasking
Flex and take on ad hoc projects and cases to challenge growth and learning
Experience providing support in a customer-facing role
An interest in AI tools and a willingness to adopt and work alongside AI-powered solutions as part of your day-to-day workflow
Team player with a positive attitude

This role is hybrid, with 3 days per week required on-site at our Aylesbury, UK office.
Working hours: 9:00–17:30, Monday to Friday.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Apply Now

Refine Your Search

technical support associate jobs in oxford, oxf

Tier 1 Technical Support Associate

Associate Solutions Owner

Principal Research Associate, Clinical Biomarker Laboratory, Flow Cytometry

Onsite Warehouse Support Specialist

Associate Programme Manager (Infrastructure Construction)

Escalation Resolution Associate

Training Coordinator - Employment Law

Financial Planning Administrator

Interim Insurance Manager

Private Client Senior Associate Solicitor

Associate Electrical Design Engineer (Data Centres) - Bicester

Associate Electrical Design Engineer (Data Centres) - Bicester

Senior Machine Learning Scientist

Pensions Administrator

Solicitor - Personal Injury (3-5 years PQE)

Associate building surveyor

Assistant Manager

Associate - Building Services Engineering

Health & Safety Consultant, Associate

JUNIOR SALES CONSULTANT

I want to receive the latest job alerts for technical support associate in oxford, oxf

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