Information technology managers Work, Jobs in Darwen, Lan (with Salaries)

Helpdesk Manager
Hakim Group —Darwen
- Full-time
- Continuous improvement
- Team management
- Organisational skills
5d
Head of Technology
Individual Restaurants —Manchester
- £65,000 - £75,000 a year
- Full-time
- Hospitality
- Bar
- Continuous improvement
Quick apply
IT Operations Manager
AMS GROUP —Manchester
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- SharePoint
- Employee assistance programme
- Employee discount
Quick apply
19h
Senior IT Project Manager
Core —Manchester
- Full-time
- Remote
- Communication skills
- Annual leave
- Work from home
Quick apply
5d
People Technology and Information Manager
Salford Council —Swinton
- £47,181 - £50,269 a year
- Hybrid work
- Continuous improvement
- Team management
- Leadership
- Annual leave
6d
Helpdesk Team Leader
Softcat —Manchester
- Hybrid work
- Azure
- Customer service
- ERP systems
- Flexible schedule
Senior IT Service Manager
Government Digital Service —Manchester
- £56,850 - £63,980 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Employee assistance programme
4d
Infrastructure Manager
Great Places Housing Association —Manchester
- £58,115 - £61,173 a year
- Full-time
- Continuous improvement
- Team management
- Communication skills
- Annual leave
2h
Head of Information Security & IT Risk
Bibby Financial Services —Salford
- £80,000 - £90,000 a year
- Full-time
- Leadership
- Gym membership
Quick apply
20h
Service Desk Team Leader
LIMA Networks LTD —Salford Quays
- £45,000 - £50,000 a year
- Full-time
- Computer networking
- Organisational skills
- Leadership
Quick apply
Service Centre Team Manager
EXL Service —Manchester
- Full-time
- Management
- Customer service
- Supervising experience
- Employee stock purchase plan
IT and SecOps Manager
Magentus —Manchester
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
- Annual leave
- Employee assistance programme
3d
Head of IT Delivery
Matalan —Liverpool
- Full-time
- Hybrid work
- Employee discount
Quick apply
5d
Senior Manager, Data Solution Architect, SG&A, Engineering, AI & Data, Technology & Transformation
Deloitte —Manchester
- Hybrid work
- Mentoring
- Agile
- AI
NOC Manager
Gamma —Manchester
- Full-time
- DevOps
- Analysis skills
- Team management
- Annual leave
- Employee discount
Quick apply
Manager of Network Engineering - UK
ABACUS —Manchester
- Writing skills
- Analysis skills
- Presentation skills
Quick apply
4d
Application Manager
Arrow Global Group —Manchester
- Full-time
- Hybrid work
- Analysis skills
- AI
- Communication skills
Quick apply
IT Lead
Krempel UK Ltd —Preston
- £38,000 - £40,000 a year
- Full-time
- Azure
- English
- AWS
- Free parking
- Annual leave
Quick apply
4d
IT Manager
St Catherine's Hospice —Preston
- £50,465 a year
- Full-time
- Management
- Continuous improvement
- Team management
- Free parking
- Employee assistance programme
Quick apply
4d
Head of IT
Calderdale College —Halifax
- £55,974 - £57,655 a year
- Full-time
- Management
- Customer service
- Organisational skills
- Free parking
- Employee assistance programme

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Helpdesk Manager

Hakim Group -
Darwen

Apply Now

Job details

Permanent | Full-time
5 days ago

Qualifications

Stakeholder collaboration
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Internal department liaison
Continuous improvement
Continuous improvement cycles oversight
Team management
Ticket management systems
Organisational skills
Management reporting
Customer support
Leadership
Help desk

Full job description

What’s in it for you?:

At Hakim Group, we're on an exciting journey towards Vision 2030, with a goal of supporting 1,000 successful independent practices across the UK and Ireland.

As part of this ambitious growth, we're launching a brand-new Helpdesk function at our HQ. We're looking for an experienced and passionate Helpdesk Manager to lead the team, shape the service from the ground up and ensure our practices receive an exceptional support experience.

This is a unique opportunity to build and develop a new function within a growing business, creating processes, driving continuous improvement and leading a team that makes a genuine difference to our partners every day.

You'll work closely with departments across the business, helping to strengthen relationships, improve operational efficiency and ensure our practices can focus on delivering outstanding patient care and growing their businesses.

You will also receive::

Exciting calendar of events, fostering a vibrant work culture.
Employee health plan to prioritise your well-being
Rewards portal with exclusive benefits and offers.
Embrace a supportive and expanding team, immersing yourself in our award-winning Hakim Group culture.
Progression opportunities.

Join us at the Hakim Group and be a part of our continued growth and innovation. Contribute to shaping the way we work while enjoying a challenging and fulfilling career with us.

About the Role:

As Helpdesk Manager, you will be responsible for leading our Helpdesk operation, ensuring the delivery of a high-quality, efficient and customer-focused support service to practices across the UK and Ireland.

You'll oversee the management of incoming support requests, coach and develop Helpdesk Advisors, monitor performance against service standards and work collaboratively with teams across HQ to ensure queries are resolved effectively.

You'll also play a key role in developing processes, identifying opportunities for improvement and establishing a Helpdesk function that supports our Vision 2030 ambitions.

KEY RESPONSIBILITIES

Lead, manage and develop the Helpdesk team
Oversee the day-to-day operation of the Helpdesk function
Ensure support requests are logged, prioritised and resolved effectively
Monitor performance against service levels and identify areas for improvement
Act as an escalation point for complex queries and issues
Build strong relationships with departments across HQ to support effective resolution of requests
Develop and maintain Helpdesk processes, procedures and knowledge resources
Analyse trends and recurring issues to drive continuous improvement
Produce reporting and performance insights for key stakeholders
Support the implementation of new systems, processes and service enhancements
Champion an outstanding customer experience for our practices

SKILLS, KNOWLEDGE & EXPERIENCE

We're looking for an experienced people leader who is passionate about delivering exceptional service and creating high-performing teams.

You'll be highly organised, commercially aware and able to balance operational delivery with continuous improvement. Most importantly, you'll enjoy building relationships, solving problems and helping others succeed.

Essential

Previous experience managing a Helpdesk, Service Desk or Customer Support function
Strong leadership and people management skills
Experience working with ticketing systems and service level agreements (SLAs)
Excellent communication and stakeholder management abilities
Strong organisational and prioritisation skills
Proven ability to identify and implement process improvements
Strong problem-solving and decision-making skills
Ability to analyse performance data and drive service improvements

Desirable

Experience supporting multi-site operations
Experience within retail, healthcare or optical sectors
Knowledge of business functions such as HR, IT, Finance or Operations
Experience implementing or developing support processes and systems
ITIL or other service management qualifications

What's Next?:

Click apply below and we will ensure you are contacted as soon as possible by one of our team.

Salary - Max: GBP £0.00 Salary - Min: GBP £0.00

Apply Now

Refine Your Search

information technology managers jobs in darwen, lan

Helpdesk Manager

Head of Technology

IT Operations Manager

Senior IT Project Manager

People Technology and Information Manager

Helpdesk Team Leader

Senior IT Service Manager

Infrastructure Manager

Head of Information Security & IT Risk

Service Desk Team Leader

Service Centre Team Manager

IT and SecOps Manager

Head of IT Delivery

Senior Manager, Data Solution Architect, SG&A, Engineering, AI & Data, Technology & Transformation

NOC Manager

Manager of Network Engineering - UK

Application Manager

IT Lead

IT Manager

Head of IT

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