Job Summary
AutoMoney Trust Limited is looking for a proactive and commercially minded Data, Systems & Business Improvement Analyst to join our business in Redditch.
This is a senior management position with overall responsibility for the development and continuous improvement of the systems that support our operations. Reporting directly to the Chief Executive, you will identify business improvement opportunities, resolve poor system design and lead projects from requirements through delivery, testing and implementation.
You will work closely with operational leaders, colleagues and external technology suppliers, translating business needs into clear system requirements and ensuring that changes deliver practical, measurable value.
What we offer?
- Starting basic salary of £50,000 - £70,000 per annum
- 25 days holiday plus an extra day for every 5 years’ service (max 30 days);
- Option to buy and sell holiday;
- Company contributed pension of 8% with Standard Life;
- Private medical health care with BUPA;
- Death in service benefit.
- Permanent, full-time employment.
- A senior management role with direct influence over business-wide systems, operational performance and future development.
What are the main responsibilities?
As Head of Systems Improvement, you will have a varied role, where your responsibilities will include:
- Lead the Systems Improvements function and its two direct reports, ensuring effective performance, development and delivery.
- Create and maintain a systems improvement roadmap aligned with business strategy, operational need, customer outcomes and risk.
- Identify business improvement opportunities by understanding operational processes, pain points and performance.
- Review existing systems, fix poor system design and reduce unnecessary manual activity, duplication and operational risk.
- Translate operational needs into clearly defined system requirements, process designs, user stories and acceptance criteria.
- Liaise with Group based IT structure/ software house.
- Manage systems and business improvement projects from initial concept and business case through to implementation including AI driven improvements.
- Own delivery management, coordinating internal stakeholders and suppliers to achieve the agreed scope, quality, budget and timescale.
- Establish effective testing and quality assurance, including user acceptance testing, defect resolution and change control.
- Manage technology suppliers, monitoring performance, service levels, costs, dependencies and delivery quality.
- Lead or support contract negotiations and supplier selection to secure appropriate service, accountability and value for money.
- Ensure system changes are embedded successfully and deliver measurable operational and commercial benefits.
What we look for from our Head of Systems Improvement?
You will be a credible senior manager who combines critical thinking and systems thinking with the practical ability to solve problems and deliver change. You will be comfortable challenging existing arrangements, making sound commercial decisions and taking accountability for outcomes.
You should have:
- Significant operational management experience and the credibility to operate as a senior manager within the business.
- Strong critical-thinking and problem-solving skills, including the ability to identify and address root causes.
- A strong level of numerical ability, ideally including mathematics to A Level standard or equivalent.
- A strong level of understanding in AI operations and implementation.
- A systems-thinking approach and the ability to understand how changes in one area affect the wider business.
- Experience translating operational needs into clear, complete and testable system requirements.
- Experience managing system development, technology-led change or the continuous improvement of business systems.
- Strong project management and delivery management experience.
- Experience of testing, quality assurance and user acceptance testing.
- Experience managing external technology suppliers and holding them accountable for delivery.
- Experience of contract negotiations, commercial reviews or supplier selection.
- Strong commercial awareness and the ability to balance cost, value, risk, service and customer outcomes.
- Excellent communication, stakeholder-management and influencing skills across operational, technical and senior audiences.
- The ability to prioritise competing demands, work with a high degree of autonomy and take ownership of delivery.
What are we looking for in our successful applicants?
Experience in financial services, consumer credit, motor finance or another regulated environment would be beneficial. Knowledge of business analysis methods, software development lifecycles, systems architecture, data, artificial intelligence or automation would also be advantageous.
However, most of all we are looking for people with great attitudes and great values. Thirty six years of experience tells us great employees have our values in their souls and we cannot train that. Either you have it or you don’t. We want to recruit good people with the potential to become outstanding performers who consistently help to deliver world class service to each and every customer.
If you feel you are the right candidate for this role then we would love to hear from you! So if you are interested please click on APPLY as soon as possible.
Pay: £50,000.00-£70,000.00 per year
Benefits:
- Company pension
- Free flu jabs
- Life insurance
- Private medical insurance
Application question(s):
- Do you live within a 30 minute commute of Redditch?
- How many years' experience in a Senior Management position do you have?
Education:
- A-Level or equivalent (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
