Support escalation engineer Work, Jobs in Keighley (with Salaries)

Senior Site Reliability Engineer - Connex
Mastercard —Harrogate
- Full-time
- SQL
- Analysis skills
- Agile
Director of Technical Services
IntelliPK Technology Services Ltd —Halifax
- £5,200 - £8,500 a month
- Full-time
- Azure
- Microsoft Office
- AWS
- Referral programme
- Sick pay
Quick apply
13d
Identity & Access Management Lead
ASDA —Leeds
- Full-time
- Azure
- APIs
- In-person
- Store discount
- Annual leave
Senior Platform Engineer - HPE Nonstop
Mastercard —Harrogate
- Full-time
- IT
- Communication skills
- Time management
2d
Senior Microsoft 365 Engineer
NewDay —Leeds
- Full-time
- Scripting
- Computer networking
- SharePoint
1d
Project Controls Specialists - All Levels - Planning
Turner & Townsend —Leeds
- Full-time
- Microsoft Office
- Leadership
- Communication skills
Quick apply
Manager, Business Intelligence Data Development
TransUnion —Leeds
- Full-time
- SQL
- Machine learning
- Continuous improvement
- Employee stock purchase plan
- Annual leave
10d
Regional Insite Manager
Rubix —Huddersfield
- Full-time
- Leadership
- Communication skills
9d
SAP Record to Report Specialist
Bakkavor —Leeds
- Azure
- Computer Science
- Master's degree
- Employee discount
- Life insurance
4d
Maintenance Supervisor
Heybridge Associates limited —Shipley
- £42,000 - £44,000 a year
- Full-time
- Management
- Maintenance
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Application Support Analyst
JLA —Ripponden
- Up to £35,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
Quick apply
8d
Technical Support Analyst - SketchUp
Trimble —Leeds
- Full-time
- Computer Science
- Software troubleshooting
- Bachelor's degree
Site Reliability Engineer I - Connex
Mastercard —Harrogate
- Full-time
- Analysis skills
- Agile
- Financial services
4d
Senior Microsoft 365 & Cloud Engineer
QLine IT —Leeds
- £35,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Free parking
- Employee discount
Quick apply
2d
IT Support Engineer
Pharmacy2U —Leeds
- £25,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Oracle
- Windows
- Annual leave
- Employee assistance programme
Quick apply
1d
Network Operations Engineer
TIEVA —Leeds
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Free parking
- Employee assistance programme
Quick apply
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Leeds
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Principal Engineer
Yorkshire Building Society —Bradford
- Up to £65,000 a year
- Call to connect
- Hybrid work
- Azure
- Java
- Analysis skills
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Wakefield
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Building Performance Engineer
Bellrock Property and Facilities Management —Wakefield
- £56,000 a year
- Hybrid work
- Analysis skills
- Travel
- Contracts
- Health & wellbeing programme
- Annual leave
Quick apply

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support escalation engineer jobs near keighley

Senior Site Reliability Engineer - Connex

Mastercard -
Harrogate

Apply Now

Job details

Full-time

Qualifications

SQL
Analysis skills
Release management
ITIL
COBOL
Agile
Financial services
Root cause analysis
Communication skills
Time management
SDLC

Full job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Site Reliability Engineer - Connex

About Mastercard
Mastercard is a global technology company in the payments industry, dedicated to enabling an inclusive digital economy that benefits everyone, everywhere. By making transactions safe, simple, smart, and accessible, we empower individuals, financial institutions, governments, and businesses to reach their full potential.
Our culture is driven by our Decency Quotient (DQ), which shapes how we work both internally and externally. Operating across more than 210 countries and territories, we are committed to building a sustainable world that unlocks priceless possibilities for all.
About Vocalink (a Mastercard Company)
Vocalink powers the UK’s critical payment infrastructure, including real-time payments, settlement systems, direct debits, and a nationwide ATM network of nearly 60,000 machines. Our systems process:

Over 90% of UK salaries
More than 70% of household bills
Almost all state benefit payments

Joining Vocalink means contributing to systems that millions rely on daily.
________________________________________
The Opportunity
We are seeking a Site Reliability Engineer II to support mission-critical applications within the UK’s national payment infrastructure (FPS and CTS). This role is ideal for someone who thrives in a collaborative, agile environment and is passionate about reliability, continuous improvement, and modern technology.
________________________________________
Key Responsibilities

Provide second-line support for mission-critical applications, ensuring adherence to service priorities and operational standards
Support live production environments, including participation in a 24/7 on-call rota
Deliver hotfixes, tooling improvements, and system housekeeping
Work within a cross-functional Scrum team, contributing to application design, delivery, and technical consultancy
Manage and implement changes, releases, and fixes in line with governance processes
Support and maintain Disaster Recovery (DR) capabilities, including testing, risk management, and alignment with corporate strategy
Collaborate with third-party suppliers for issue resolution and escalation to third-line support
Ensure traceability from business requirements through to acceptance criteria
Work closely with Service Management to resolve incidents, define enhancements, and improve system performance
Maintain accurate and up-to-date technical documentation and artefacts

________________________________________
Connex Domain Experience
Experience with Connex and related technologies in a live production environment is highly desirable, including:

HP NonStop systems
Pathway, GoldenGate, and electronic file transfer tools
TACL, TAL, COBOL, SQL (Enscribe), Enform
TACL scripting
ATM switching, transaction processing, and financial networks
Card authentication, authorization, and EMV standards
Protocols and standards such as ISO8583, VISA, Mastercard, LIS5
HSMs, cryptology and TLS
Source code management and controlled deployments
Full SDLC lifecycle experience (design, development, testing, implementation, support)

________________________________________
Additional Responsibilities

Drive innovation in production support, identifying opportunities to improve efficiency through automation and tooling
Contribute to the production support strategy and roadmap, including technology selection
Collaborate with stakeholders to design and implement effective solutions
Participate in iterative, agile deployments as part of a Scrum team using Safe Agile
Investigate production issues and perform root cause analysis

________________________________________
Skills & Experience

Strong communication, organisation, and time management skills
Proven ability to troubleshoot complex systems under pressure
Experience in financial services or payments environments
Understanding of ITIL practices, change, and release management
Familiarity with Agile methodologies and team-based delivery
Experience with functional and non-functional deployments
Knowledge of programming or web technologies is an advantage
Strong analytical mindset with a focus on continuous improvement and tooling

________________________________________
Personal Attributes

Passion for production support, diagnostics, and reliability engineering
Proactive, self-driven, and committed to continuous learning
Collaborative team player with a flexible, adaptable mindset
Motivated to improve processes and embrace emerging technologies
Strong ownership mindset with a desire to make a meaningful impact

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Apply Now

Refine Your Search

support escalation engineer jobs in keighley

Senior Site Reliability Engineer - Connex

Director of Technical Services

Identity & Access Management Lead

Senior Platform Engineer - HPE Nonstop

Senior Microsoft 365 Engineer

Project Controls Specialists - All Levels - Planning

Manager, Business Intelligence Data Development

Regional Insite Manager

SAP Record to Report Specialist

Maintenance Supervisor

Application Support Analyst

Technical Support Analyst - SketchUp

Site Reliability Engineer I - Connex

Senior Microsoft 365 & Cloud Engineer

IT Support Engineer

Network Operations Engineer

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Principal Engineer

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Building Performance Engineer

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