Customer experience coordinator Work, Jobs in Cambridge, Eng (with Salaries)

Customer Care Coordinator
Public Library of Science —Cambridge
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Business Operations Coordinator
Careers Research and Advisory Centre (CRAC) Limited —Cambridge
- £26,227.50 a year
- Temporary
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Flexitime
Quick apply
Activity Leader/ Student Services Coordinator
EC English Language Centres —Cambridge
- Full-time
- Customer service
- English
Quick apply
Operations Coordinator(Out of Hours)
CitySprint —Baldock
- £18.68 an hour
- Part-time
- Customer service
- Microsoft Office
- Annual leave
Quick apply
Assistant Project Manager
Tier One Developments —Bedford
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Management
- Construction experience
- In-person
- Free parking
Quick apply
Property Repairs Coordinator
European Tyre Enterprise Ltd —Letchworth
- £26,600 - £27,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- IT
- Annual leave
- Employee discount
Stores & Purchasing Coordinator
EMR UK —Newmarket
- Organisational skills
- Warehouse experience
- IT
- Annual leave
Operations & Sales Coordinator
Metro Rod Cambridge —Chettisham
- £26,436 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Employee discount
Quick apply
Customer Supporter
Sanctuary Supported Living —Ely
- £13.23 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
9d
Depot Coordinator
Kelling Group Limited. —Huntingdon
- From £28,250 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Life insurance
Quick apply
11d
Team Coordinator - Tenant Find
Dwelly —Cambridge
- Travel
- Leadership
- Annual leave
6d
Inside Sales and Planning Coordinator
Mettler Toledo —Royston
- Sales
- Customer service
- Annual leave
3d
Localisation Coordinator
Raspberry Pi Foundation —Cambridge
- £32,000 - £37,500 a year
- Full-time
- Salesforce
- English
- Bachelor's degree
- Annual leave
Quick apply
6d
Technical Facilities Services Coordinator | Operation Group | Estates and Facilities | LMB 2624
UK Research and Innovation (UKRI) —Cambridge
- £45,869 - £51,547 a year
- Full-time
- Supervising experience
- IT
- Communication skills
7d
Operations Coordinator(Customer Service)
CitySprint —Baldock
- £26,811.20 a year
- Full-time
- Customer service
- Microsoft Office
- Annual leave
Quick apply
13d
Administrative Support
MTS Suction Systems UK Ltd —Ely
- £22,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
8d
Operations Coordinator
RSP UK —Bedford
- £26,000 - £28,000 a year
- Full-time
- Administrative experience
- Driving
- Organisational skills
- Life insurance
Quick apply
14d
Customer Service Administrator
Global Service Group —Cambridge
- £28,500 a year
- Full-time
- In-person
- Communication skills
- Nursing
- Free parking
Quick apply
11d
Business Systems & ERP Integration Support
Mundipharma —Cambridge
- Full-time
- Oracle
- ERP systems
- Project management
Fleet Coordinator
Buffaload —Huntingdon
- Up to £29,773.39 a year
- 12 hour shift
- Customer service
- Microsoft Office
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
13d

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customer experience coordinator jobs near cambridge, eng

Customer Care Coordinator

Public Library of Science -
Cambridge

Apply Now

Job details

£24,000 - £26,000 a year

Benefits

Company pension
Private medical insurance
Paid volunteer time

Qualifications

CRM software
Customer service
Salesforce
Continuous improvement
Customer support
Communication skills
Time management

Full job description

This position is anticipated to be a short-term, and not expected to exceed April 30, 2028.

This position is fully remote/home based. Applications will be accepted from candidates based in the UK

Role Summary

The Customer Care division is committed to representing PLOS by delivering exceptional customer service through problem ownership, proactive engagement, integrity, and accountability that supports continuous organizational improvement. As the Customer Care Coordinator, you are part of an impactful international team that serves as the conduit connecting PLOS to our primary audience and delivering exceptional service to our customers. You are patient, empathetic, passionately communicative, and understand the value of effective communication skills.

In your role, you will be the primary point of customer contact, providing guidance, answering questions, and resolving any emerging problems that our customers might face with accuracy and efficiency. You develop perpetual value by nurturing relationships through successful professional engagements that provide timely solutions and meaningful customer experiences.

As the Customer Care Coordinator, you are a confident and highly organized individual with superior business communications skills, motivated by a culture of continuous improvement. You are a natural team player, with the ability to collaborate effectively across teams and hold yourself accountable for meeting competing deadlines in a fast-paced environment.

You will report to the Customer Care Suite Manager, and work as part of the Publishing Operations team to maintain unfettered communication channels, and uphold excellent customer experience, especially for but not limited to authors, editors, and reviewers. You will adhere to response time benchmarks to protect brand integrity and ensure timeliness and quality of resolution and experience.

Responsibilities

Customer Service

Manage high volume of incoming queries
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate, valid and complete information
Meet established team targets
Handle customer complaints, provide appropriate solutions and alternatives within defined time parameters; follow up to ensure resolution
Accurately track customer interactions to inform data analysis and evaluations
Follow communication procedures and guidelines
Take the extra mile to engage customers

Teamwork

Filter customer queries to appropriate stakeholders and manage follow through and resolution.
Provide coverage for colleagues as necessary.

Knowledge and Skills

Proven customer support experience or experience as a customer service representative
Strong professional communication skills and active listening
Excellent time-management skills
Focus on quality and attention to detail
Familiarity with CRM systems and practices (Salesforce Prefered)

Qualifications

At least two years of Customer Service experience
Excellent writing skills
Salesforce experience
Previous experience working in Publishing
Previous experience working in a remote environment

Physical Requirements and Work Environment

Prolonged periods stationary at a desk and working on a computer.
Some national and international travel may be required.
Some flexibility to work across time zones.

The base salary range we've established for these positions is £24,000- £26,000. PLOS also offers a comprehensive benefits package summarized below.

UK:

Private medical insurance
Life assurance
Income protection
Personal accident insurance
Pension with up to 10% employer match
25 days holidays, market competitive Maternity and Paternity leave
Birthday and three winter holidays days off
2 days paid time off for volunteering per year
Fully remote work environment with stipend on joining for home office

About PLOS

Building on a strong legacy of pioneering innovation, PLOS continues to be a catalyst in open science, reimagining models to meet open science principles, removing barriers and promoting inclusion in knowledge creation and sharing, and publishing research outputs that enable everyone to learn from, reuse and build upon scientific knowledge.

Our work is supported by a highly skilled global in-house team, partnerships with local scholarly organizations, and the valued contributions of a diverse, international community of scientific researchers.

We're committed to equal opportunity

We're working to create a more equitable system of scientific knowledge and understanding. Removing barriers to inclusion and facilitating broad participation of voices is core to our success, inside and out.

Beyond accepting distinct perspectives, we seek and support divergent backgrounds among our staff because we know differences strengthen our teams, our work, and our communities. We strongly encourage applicants of all identities to join us as we work towards a future where science is open to all, for all.

Visit plos.org/careers to learn more.

To learn more about how PLOS protects your privacy, see our Employee Privacy Notice.

Apply Now

Refine Your Search

customer experience coordinator jobs in cambridge, eng

Customer Care Coordinator

Business Operations Coordinator

Activity Leader/ Student Services Coordinator

Operations Coordinator(Out of Hours)

Assistant Project Manager

Property Repairs Coordinator

Stores & Purchasing Coordinator

Operations & Sales Coordinator

Customer Supporter

Depot Coordinator

Team Coordinator - Tenant Find

Inside Sales and Planning Coordinator

Localisation Coordinator

Technical Facilities Services Coordinator | Operation Group | Estates and Facilities | LMB 2624

Operations Coordinator(Customer Service)

Administrative Support

Operations Coordinator

Customer Service Administrator

Business Systems & ERP Integration Support

Fleet Coordinator

I want to receive the latest job alerts for customer experience coordinator in cambridge, eng

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This position is anticipated to be a short-term, and not expected to exceed April 30, 2028.

Role Summary

Responsibilities

Knowledge and Skills

Qualifications

Physical Requirements and Work Environment

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