Technical support occupations Work, Jobs in Consett, Dur (with Salaries)

Customer Support Specialist - Sage HCM
Sage —Newcastle upon Tyne
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
7d
IT Apprentice
Primary Goal —Sunderland
- £7.55 an hour
- Full-time
- School
Quick apply
Senior Service Desk Consultant - 3rd Line
TSG —Gateshead
- £0.01 - £45,000.00 a year
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
IT Technician Service Desk
Durham Constabulary —Durham
- £27,204 - £29,859 a year
- Full-time
- Windows
- Administrative experience
- Driving
11d
Customer Services Software Engineer
OpenWorks Engineering —Prudhoe
- From £35,000 a year
- Full-time
- Computer Science
- Engineering
- C++
Quick apply
IT Support Assistant
Reeves Independent —Newcastle upon Tyne
- £27,000 a year
- Full-time
- Customer service
- Computer networking
- IT
Quick apply
10d
IT Support Technician
Emporium Leisure Group Limited —Newcastle upon Tyne
- £24,420.00 - £47,130.85 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Store discount
- Employee discount
Quick apply
6d
2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
1st Line IT Support Technician
SJ Systems (North) Ltd —Darlington
- £12.86 - £13.63 an hour
- Full-time
- Software troubleshooting
- Windows
- In-person
- Work from home
Quick apply
8d
IT Hardware Technician Apprentice
QA Apprenticeships —Whitley Bay
- £25,272 - £27,476 a year
- Full-time
- Microsoft Outlook
- Windows
- Microsoft Office
2d
Customer Support & Logistics Specialist
Easology —Peterlee
- £13.00 - £13.50 an hour
- Part-time
- Software troubleshooting
- Administrative experience
- In-person
Quick apply
IT Support Technician
Filtronic —Sedgefield
- Full-time
- Hybrid work
- Computer networking
- Organisational skills
- Communication skills
Quick apply
9d
Service Desk Analyst
HM Treasury —Darlington
- £29,280 - £33,450 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- IT
- Annual leave
- Flexitime
IT Support Technician Apprentice
EC Business Solutions —Hebburn
- £18,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Referral programme
Quick apply
23h
Digital Support Apprentice
Pink Boutique —Newcastle upon Tyne
- £17,550 a year
- Full-time
- Warehouse experience
- IT
- In-person
- Free parking
- Store discount
Quick apply
End User IT Apprentice
QA Apprenticeships —Newcastle upon Tyne
- £16,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
Technical Service Analyst
Care Quality Commission —Newcastle upon Tyne
- £30,373 a year
- Full-time
- Annual leave
9d
Onsite Service Assistant
Apogee Corp —Newcastle upon Tyne
- Monday to Friday
- Computer literacy
- IT
- Computer skills
- Employee assistance programme
- Employee discount
22h
Apprentice Hardware Deployment Technician
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Seaton Delaval
- £25,272 - £27,476 a year
- Full-time
8d

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Customer Support Specialist - Sage HCM

Sage -
Newcastle upon Tyne

Apply Now

Job details

7 days ago

Benefits

Annual leave
Company pension

Qualifications

Sage
Technical support
Analysis skills
Payroll
HRIS
Root cause analysis
Communication skills

Full job description

Job Description

Are you passionate about solving complex problems and delivering exceptional customer experiences? Join our team as a Customer Support Specialist for Sage HCM, where you'll play a key role in helping customers get the most from their HR and payroll solutions.
In this role, you'll investigate and resolve challenging customer issues through hands-on testing, troubleshooting, and root cause analysis. You'll work closely with cross-functional teams to validate findings, identify product improvements, and escalate defects where needed. Most importantly, you'll partner directly with customers, providing expert guidance, practical solutions, and best-practice recommendations that help them succeed.

This is a hybrid role based in our Cobalt office 3 days per week.

Key Responsibilities

What will you be doing?
As a Customer Support Specialist, you'll take ownership of complex customer cases from investigation through to resolution, using hands-on troubleshooting, testing, and root cause analysis to identify effective solutions. Working closely with customers and cross-functional teams, you'll validate issues, escalate confirmed defects, contribute to product improvements, and provide clear guidance that helps users get the most from their software. You'll maintain detailed technical documentation, ensuring a seamless support experience, while identifying recurring trends and recommending enhancements that improve processes, product stability, and overall customer satisfaction. This is an exciting opportunity for someone who enjoys problem-solving, collaborating with others, and making a real impact on the customer experience.

What are we looking for?
We're seeking a customer-focused professional ideally with experience supporting HRIS, HCM, or Payroll technology solutions who thrives on solving problems and delivering exceptional service. The ideal candidate will have strong analytical and troubleshooting skills, with the ability to investigate, reproduce, and resolve technical issues while clearly communicating solutions to customers. You'll be comfortable navigating multiple systems, managing competing priorities in a fast-paced environment, and helping users build confidence in their product knowledge. Experience providing Level 2 or advanced technical support, supporting software applications, and working with defect escalation or issue-tracking systems would be a distinct advantage. Most importantly, you'll bring a proactive mindset, excellent communication skills, and a passion for creating positive customer experiences.

What's in it for you?
Benefits? We have plenty...

Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage

25 days of paid annual leave with the option to buy up to another 5 days

8 bank holiday days

Paid 5 days yearly to volunteer through our Sage Foundation

50% income protection

Holiday buy + sell

Comprehensive health, dental, and vision coverage

Work away scheme for up to 10 weeks a year

Ongoing training and professional development

Hybrid working

Healthy Mind app membership

Access to various helpful memberships for finances, health and wellbeing

Apply Now

Refine Your Search

technical support occupations jobs in consett, dur

Customer Support Specialist - Sage HCM

IT Apprentice

Senior Service Desk Consultant - 3rd Line

IT Support Specialist

IT Technician Service Desk

Customer Services Software Engineer

IT Support Assistant

IT Support Technician

2nd Line Support Technician

1st Line IT Support Technician

IT Hardware Technician Apprentice

Customer Support & Logistics Specialist

IT Support Technician

Service Desk Analyst

IT Support Technician Apprentice

Digital Support Apprentice

End User IT Apprentice

Technical Service Analyst

Onsite Service Assistant

Apprentice Hardware Deployment Technician

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