Technical support occupations Work, Jobs in Hockliffe, Bdf (with Salaries)

Remote Support Engineer
Frossell Recruitment —Milton Keynes
- £37,500 a year
- Full-time
- Schematics
- Engineering
- In-person
- Employee assistance programme
- Employee discount
Quick apply
10d
IT Support Technician
Kyonet —Bedford
- £26,000 - £28,000 a year
- Weekend availability
- English
- Travel
- Organisational skills
- Free parking
- Employee discount
Quick apply
2d
IT Support Assistant
Viewpoint Videos Ltd —Thame
- £27,000 - £29,000 a year
- Weekend availability
- CRM software
- Google Suite
- Computer literacy
- Free parking
Quick apply
13h
Technical Support Supervisor
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Technical Helpdesk
GXO Logistics —Milton Keynes
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Travel
- Annual leave
1st Line Support Engineer
Avrion Networks —Potters Bar
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Windows
Quick apply
IT Support Contract
Ekco —Milton Keynes
- Maintenance
- English
- Travel
Quick apply
L2/L3 Support Engineer| Document Publishing| Stevenage, UK
Infosys —Stevenage
- Databases
- Analysis skills
- Travel
13d
IT Support Apprentice
JBC Skills Training Ltd —Buckingham
- £15,600 a year
- Full-time
- Analysis skills
- Computer networking
- In-person
- Free parking
Quick apply
1d
Systems Technician
Redsquid Communications —Cranfield
- £25,000 - £27,000 a year
- Full-time
- Maintenance
- Computer networking
- Organisational skills
- Annual leave
Quick apply
3d
Silent Sentinel Support
Motorola Solutions —Ware
- Weekend availability
- Remote
- English
- Bachelor's degree
- No travel
1d
Senior Technical Support Engineer
Water Technologies - Elga —Stokenchurch
- Full-time
- Hybrid work
- Engineering
- Travel
- IT
- Annual leave
- Employee discount
Quick apply
Operational Support Analyst – Enable Ground Crew
easyJet —Luton Airport
- Full-time
- Hybrid work
- Continuous improvement
- Employee discount
9d
L2/L3 Support Engineer| Project & Resource Management COTS| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- Communication skills
13d
Technical Account Manager
Yardi Systems, Inc. —Milton Keynes
- Full-time
- Customer service
- SQL
- Bachelor's degree
- Profit sharing
- Annual leave
Microsoft Platform Support Engineer| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- SharePoint
13d
Field Service Coordinator
InPost UK —Hemel Hempstead
- Monday to Friday
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Annual leave
Quick apply
IT SUPPORT ASSISTANT
Porcelanosa Grupo —Watford
- Part-time
- In-person
- Communication skills
Enterprise Tool Support Engineer-L2/L3| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- Communication skills
13d
Technical Engineer - 2nd Line
Redsquid Communications —Borehamwood
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply

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Remote Support Engineer

Frossell Recruitment
Milton Keynes

Quick apply

Job details

Full-time
£37,500 a year
10 days ago

Benefits

On-site gym
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Gym membership
Life insurance
On-site parking

Qualifications

Technical troubleshooting
Customer service call handling
Schematics
Engineering
ISO 9001
Technical support incident logging
Technical writing
ISO 27001
Customer support
Customer interaction
IT incident logging
BTEC
Remote diagnostics
Help desk
Analytics

Full job description

Remote Technical Support Engineer

Location: Milton Keynes (Office-based)

Hours: Full-time, 37.5 hours per week (Mon–Fri, between 08:30–17:30)

Department: Service

About the Role:

We are seeking a highly capable Remote Support Engineer to join our clients Customer Support Centre. This newly created position is key to delivering expert remote technical support for a range of diagnostic analysers.

The ideal candidate will possess a City & Guilds / BTEC Level 3 (or equivalent) in Electronics, Biomedical, Mechanical/Electrical Engineering or similar and strong electromechanical and IT troubleshooting skills.

You will use secure remote-access tools, log analysis and direct communication with laboratory staff to troubleshoot and resolve technical issues. Your expertise will help maximise instrument uptime, reduce the need for on-site visits and ensure laboratories can maintain fast, accurate diagnostic services for patients.

This role is ideal for an engineer who enjoys problem-solving, communicating clearly and working in a fast-paced setting where reliability directly impacts patient care.

Key Responsibilities:

Provide first-line remote support for diagnostic instruments.
Diagnose and resolve issues using tools such as RDP, VNC and augmented reality guidance.
Guide and train users on correct usage, maintenance and safety procedures.
Support customers via phone, video and remote-assistance sessions.
Escalate unresolved cases to field service or technical specialists.
Identify required parts for field visits when needed.
Record all actions and troubleshooting steps within MS Dynamics.

Service Quality & Repair Efficiency

Use instrument data proactively to prevent downtime.
Consolidate calls to ensure efficient service delivery.
Work to KPIs including First Time Phone Fix, First Visit Fix, response times and customer satisfaction.
Provide effective support within agreed SLAs.

Customer & Team Communication

Build strong relationships and act as a trusted technical partner.
Keep users fully informed of case status and follow-up actions.
Highlight recurring issues, potential upgrades or sales opportunities.
Provide reports on service performance and technical trends.
Escalate serious service risks immediately.

Administration & Compliance

Log all service calls, updates and parts usage accurately.
Maintain detailed device service histories.
Create and update troubleshooting guides and knowledge articles.
Ensure regulatory compliance (IVDR, ISO27001, ISO9001, Cyber Essentials).
Stay up to date with cyber-security best practice and mandatory company training.

Essential Qualifications & Experience

City & Guilds / BTEC Level 3 (or equivalent) in Electronics, Biomedical, Mechanical/Electrical Engineering or similar.
Minimum 2 years’ experience in technical support or field service.
Strong electromechanical and IT troubleshooting skills.
Experience working to KPIs.
Ability to explain complex technical concepts clearly.
Excellent problem-solving and multitasking abilities.
Ability to read technical diagrams and interpret analytical data.
Commitment to outstanding customer service.

Desirable Qualifications & Experience

HNC/HND or equivalent in a related engineering discipline.
Previous experience in remote technical support.

Benefits include: Holiday Entitlement 28 days plus (8 days bank holiday), Bonus, Pension, Health Care Insurance (BUPA), Cash Plan (Simplyhealth), Income Protection Insurance, Educational Grant Scheme, Employee Assistance Program, Life Insurance 6 times the annual salary, Perkbox, Gym membership.

Pay: £37,500.00 per year

Benefits:

Company pension
Gym membership
Life insurance
On-site gym
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

technical support occupations jobs in hockliffe, bdf

Remote Support Engineer

IT Support Technician

IT Support Assistant

Technical Support Supervisor

Technical Helpdesk

1st Line Support Engineer

IT Support Contract

L2/L3 Support Engineer| Document Publishing| Stevenage, UK

IT Support Apprentice

Systems Technician

Silent Sentinel Support

Senior Technical Support Engineer

Operational Support Analyst – Enable Ground Crew

L2/L3 Support Engineer| Project & Resource Management COTS| Stevenage, UK

Technical Account Manager

Microsoft Platform Support Engineer| Stevenage, UK

Field Service Coordinator

IT SUPPORT ASSISTANT

Enterprise Tool Support Engineer-L2/L3| Stevenage, UK

Technical Engineer - 2nd Line

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