Transformation manager Work, Jobs in Sheffield (with Salaries)

Complaints Manager
Bramah Safeguarding CIC —Sheffield
- £40,000 - £45,000 a year
- Full-time
- Analysis skills
- Team management
- In-person
Quick apply
2d
RISE Adviser - Yorkshire and Humber - Primary adviser
Department for Education —Sheffield
- £600 a day
- Part-time
- Presentation skills
- Travel
- Leadership
Logistics Operations Manager
Octopus Energy Group —Sheffield
- Full-time
- Analysis skills
- Continuous improvement
- Recruiting
Quick apply
Product Manager
Methods Business and Digital Technology —Sheffield
- Full-time
- Hybrid work
- Product management
- Annual leave
- Employee assistance programme
Quick apply
Digital Transformation Project Manager
Flair Rugs —Glossop
- £50,000 - £55,000 a year
- Temporary
- Hybrid work
- PMP
- Agile
- Communication skills
- Free parking
- Employee discount
ERP Change Manager
Sheffield Forgemasters Engineering Ltd —Sheffield
- Full-time
- ERP systems
- Continuous improvement
- Employee assistance programme
Head of Operational Excellence
Brightwell —Chesterfield
- Data analysis skills
- Analysis skills
- Continuous improvement
11d
Property and Facilities Programme Manager
Rotherham Metropolitan Borough Council —Rotherham
- £58,165 - £62,094 a year
- Full-time
- Continuous improvement
- Communication skills
6d
ERP/MRP Transformation Planning Lead
Sheffield Forgemasters Engineering Ltd —Sheffield
- Full-time
- ERP systems
- Communication skills
- Employee assistance programme
4d
Senior UX Researcher
Tes Global —Sheffield
- £55,000 - £65,000 a year
- Full-time
- Mentoring
- AI
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
10d
Senior Account Manager – Infrastructure
FluidOne —Sheffield
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
ERP Lead
Sheffield Forgemasters Engineering Ltd —Sheffield
- Full-time
- ERP systems
- Employee assistance programme
Digital Lead
Sheffield Forgemasters Engineering Ltd —Sheffield
- Full-time
- Leadership
- Communication skills
- Employee assistance programme
11d
Business Performance Specialist
Veolia ES Sheffield Limited —Sheffield
- Up to £36,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Employee discount
Quick apply
5d
Finance Manager
Sheffield City Council —Sheffield
- £52,413 - £56,686 a year
- Temporary
- Continuous improvement
- Leadership
- Communication skills
10d
Digital Information Manager
Equans —Wath upon Dearne
- Full-time
- Organisational skills
- Contracts
- Training & development
- Annual leave
- Employee assistance programme
Business Transformation Executive
Lithia —Nottingham
- Continuous improvement
- Agile
- Annual leave
- Employee discount
Procurement & Logistics Manager
Evac Group —Chesterfield
- Full-time
- Hybrid work
- English
- Master's degree
- Analysis skills
Quick apply
Senior Business Development Manager Hydrogen
ITM Power PLC —Sheffield
- Full-time
- Sales
- Engineering
- Business development
- Flexible schedule
Quick apply
Luxury Booking Sales Team Leader
Space Dental —Wakefield
- From £40,000 a year
- Full-time
- Analysis skills
- In-person
- Training & development
- Free parking
- Store discount
Quick apply
4d

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Complaints Manager

Bramah Safeguarding CIC
Sheffield

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year
2 days ago

Qualifications

Financial Conduct Authority guidelines
Stakeholder collaboration
Stakeholder liaison
Process improvement
Internal department liaison
Complaint handling
Analysis skills
Continuous improvement cycles oversight
Team management
Risk management
Management reporting
Root cause analysis
Communication skills
Analytics

Full job description

Complaints Manager

Salary: £40,000 - £45,000 depending on experience
Location: Sheffield, office based

We are looking for an experienced Complaints Manager to take ownership of the complaints function within a regulated financial services environment.
This is a key role responsible for ensuring customers receive fair and appropriate outcomes, while identifying trends, managing risk and driving improvements across the wider business.

The successful candidate will:

Take overall responsibility for the effective management of customer complaints, ensuring they are handled fairly, accurately and within required timescales.
Manage complex, high-risk and vulnerable customer cases where appropriate.
Ensure complaint responses and outcomes meet regulatory and internal requirements.
Maintain and improve complaints processes, procedures and working practices.
Ensure Consumer Duty principles are embedded throughout the complaints journey.
Monitor complaint volumes, trends, root causes, resolution times and redress through effective MI and reporting.
Provide regular analysis and recommendations to senior stakeholders.
Identify recurring issues and work with relevant teams to implement corrective actions.
Drive improvements to processes, systems and customer journeys to reduce repeat complaints.
Oversee complaint-related redress and compensation, ensuring decisions are fair, consistent and appropriately documented.
Lead, coach and develop the complaints team, supporting performance, capability and training.
Build strong working relationships with teams across Compliance, Risk, Operations, Product and Finance.
Represent the complaints function in relevant meetings and governance forums.
Support regulatory reviews, information requests and other compliance activity where required.

What we're looking for

Significant experience managing complaints within an FCA-regulated financial services environment.
Strong knowledge of FCA DISP, Consumer Duty and complaints regulation.
Previous experience managing or leading a complaints team.
Strong understanding of fair customer outcomes and complaint governance.
Excellent analytical skills and experience using MI to identify trends and drive improvements.
Strong judgement and decision-making ability.
Excellent communication and stakeholder management skills.
A proactive approach to identifying risks and improving processes.

Experience of supporting regulatory reviews or audits, complaints transformation or wider change projects would be advantageous, as would knowledge of SM&CR. The successful candidate will be customer-focused, commercially aware and comfortable operating within a regulated environment, with the ability to balance customer outcomes, regulatory requirements and wider business priorities.

If this sounds like your next opportunity, we’d love to hear from you — apply today!

Pay: £40,000.00-£45,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

transformation manager jobs in sheffield

Complaints Manager

RISE Adviser - Yorkshire and Humber - Primary adviser

Logistics Operations Manager

Product Manager

Digital Transformation Project Manager

ERP Change Manager

Head of Operational Excellence

Property and Facilities Programme Manager

ERP/MRP Transformation Planning Lead

Senior UX Researcher

Senior Account Manager – Infrastructure

ERP Lead

Digital Lead

Business Performance Specialist

Finance Manager

Digital Information Manager

Business Transformation Executive

Procurement & Logistics Manager

Senior Business Development Manager Hydrogen

Luxury Booking Sales Team Leader

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