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Desktop Infrastructure Engineer

Department for Work and Pensions -
Manchester

Apply Now

Job details

Permanent | Part-time | Full-time
£44,447 - £52,442 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Windows Server
Power BI
Cloud infrastructure
Azure
Management
SCCM
Software deployment
Microsoft SQL Server
Windows
DHCP
Presentation skills
DNS
UX
Problem management
Active Directory
Intune
VPN

Full job description

Details

Reference number

464605

Salary

£44,447 - £52,442

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Senior Executive Officer

Contract type

Permanent

Business area

DWP - Digital

Type of role

Digital
Engineering
Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

This role may be located in one of the following locations; Blackpool and Manchester.

Please find further information on the Corporate hub locations here.

About the job

Job summary

Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.

The Desktop Engineering teams are responsible for delivering, supporting, and evolving the Departments modern endpoint services at scale, supporting over 100,000 Windows 11 devices.

Operating across Live Running and Cloud-First engineering functions, the teams provide end-to-end ownership of desktop services, including operating system and application deployment, configuration, security, and day-to-day operational support.

Working within a cloud-native environment, the teams leverage technologies such as Microsoft Intune, Microsoft Endpoint Management, and Microsoft Defender for Endpoint, alongside supporting platforms including Ivanti UWM, BitLocker, Citrix, VPN integrations, and Zscaler.

They are accountable for both maintaining live services and driving continuous improvement through roadmap delivery, evergreen strategies, and the adoption of new and emerging capabilities.

This is a fast-paced and evolving area, with a multi-year roadmap focused on enhancing user experience, strengthening security, and delivering business value.

As service owners, the teams are responsible for architecture, design, feature onboarding, and operational change, ensuring the endpoint service continues to meet both strategic and day-to-day needs.

We are looking for Infrastructure Engineers to join us, taking ownership of key End-User Computing (EUC) services, contributing to service innovation, and helping shape the future of desktop engineering within the organisation.

There are excellent learning and development opportunities available, aligned to support your career growth.

Job description

We are seeking Infrastructure Engineers to join our Desktop Engineering team, supporting both live service operations and the design, delivery, and continuous improvement of a modern, secure, and resilient desktop environment.

The role spans two key areas: the deployment of changes across the estate and the support of complex 3rd line incidents. You will be responsible for delivering documented work packages (including policies, applications, and bespoke solutions) into Model Office and Production environments, while also acting as a technical escalation point for high-priority desktop issues requiring collaboration across Digital teams.

Working within a cloud-native, modern management environment, you will contribute to the deployment, configuration, and optimisation of endpoint services using technologies such as Microsoft Intune, Autopilot, Microsoft Configuration Manager, Defender for Endpoint, Entra ID, and Windows 10/11. You will also support integration across the wider desktop estate, including platforms such as Zscaler, Citrix, and related tooling. Key responsibilities include:

Supporting live service operations, including management of 3rd line incidents
Delivering technical changes and deployments to production environments
Creating and maintaining technical documentation (HLDs, LLDs, and operational guides)
Supporting project delivery through implementation and configuration
Contributing to proofs of concept and onboarding of new technologies
Representing the desktop service at governance, design, and change forums
Supporting roadmap delivery and continuous service improvement

You will also work with supporting technologies such as Windows Server, BitLocker, DHCP, GPO/configuration policies, software distribution (SCCM/Intune), SQL Server, monitoring tools, and scripting/reporting solutions (e.g., KQL, Power BI, Power Platform).

This is a fast-paced role in a continuously evolving environment, focused on delivering a modern, reliable, and secure end-user experience through evergreen practices and industry best standards.

You may be offered the opportunity to participate in out-of-hours on-call incident support on a rota basis. This is entirely optional, and full training will be provided.

Person specification

When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:

Documented design experience Proven exposure and experience producing/updating clear, accurate High-Level Designs, Low-Level Designs, installation and operational documentation for enterprise infrastructure or desktop services.
Experience of managing pre-prod, dev and test environments.
Modern endpoint management at scale Hands-on engineering or operational experience with Microsoft Intune, Windows Autopilot, Windows 10/11, and Microsoft Defender for Endpoint in a large enterprise environment (10,000+ users).
Core cloud and identity infrastructure Practical experience supporting or engineering core services including Azure, Entra ID (Azure AD), Conditional Access, and on-prem Active Directory (DNS, DHCP, GPO).
Live service change and support Experience delivering and supporting technical change in a live service environment, including impact assessment, implementation, and post-change validation, alongside incident & problem management related activities.
Enterprise service delivery experience working in a large, multi-supplier or multi-team environment, understanding dependencies, governance, and shared accountability.
Desktop and application management Experience with software deployment and desktop management in an enterprise setting, including troubleshooting and lifecycle management.

If you would like to learn more about the role, please contact [email protected].

Benefits

Alongside your salary of £44,447, Department for Work and Pensions contributes £12,876 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

We also have a broad benefits package built around your work-life balance which includes:

Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
Generous annual leave at least 25 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave.
Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service.
Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.

Hybrid Working

This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.

If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office.

If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.

Salary Information

Pay for this role is from £44,447 to £52,442.

The maximum salary for the grade is £46,547, however a Digital Allowance of up to £5,895 per annum is available for exceptional candidates. Digital Allowance is non-salary, and non-pensionable, and is classed as a temporary allowance. It is reviewed annually where it could be retained, amended, or removed.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer will maintain their current substantive salary.

See selection process for further details Civil Servants who gain promotion will move to the bottom of the grade pay scale or receive a 10% increase applied to their current substantive salary, whichever is greater.

Any temporary allowances that you are currently in receipt of will not form part of the calculation to determine your pay. Any allowances that are in payment will cease when you move into your new role.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

Stage 1: Application

Your application will consist of three parts:

1. A Personal Details application form.

2. Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed based on the essential criteria.

3. Personal statement - up to 750 words. This statement should be used to provide examples of how you meet the essential criteria listed in the Person specification.

Further details around what this will entail are listed on the application form.

Ensure that all examples provided in your statement are taken directly from your own experience and that you describe the examples in your own words. If you choose to use gen-AI to support your statement, you must follow the guidelines outlined in the Artificial intelligence and recruitment guide.

The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria. You will be provided with one combined overall assessment score for both your CV and Personal Statement.

For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.

Important Information

You will be asked to complete your employment history. Any information that you would customarily share on a CV should therefore be entered onto the application form.
Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
If your employment history/personal statement contains any personal details your application will be withdrawn.

Stage 2: Interview

If youre successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria.

Interviews will take place from early August 2026. Interview dates to be confirmed.

Further Information

If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.

Find out more about Working for DWP

A reserve list may be held for a period of 6 months from which further appointments can be made.

All successful candidates and those placed on reserve will be posted in merit list order by location.

For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed.

Security Clearance Requirement

You must meet the security requirements before you can be appointed. The level of security needed is security check.

You must have resided continuously in the UK for at least 3 of the last 5 years, 2 of which must have been the immediately preceding years from the point of applying for this job.

For further information on National Security Vetting please visit the Demystifying Vetting website.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.

For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Richard Hanley
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commission Recruitment Principles. If you wish to make a complaint, please find further details here: https://careers.dwp.gov.uk/how-we-recruit/.

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information