Service desk Work, Jobs in Rogerstone, Nwp (with Salaries)

IT Support Analyst
Atlas Copco Group —Bristol
- Hybrid work
- Azure
- Windows
- Microsoft Office
Service Desk Analyst
Landmark Information Group —Bristol
- Customer service
- Communication skills
- Time management
Student Opportunities Student Staff
University of Bristol —Bristol
- £13.45 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
9d
Senior User Researcher
Serco Group —Bristol
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- AI
- Employee assistance programme
- Employee discount
Site Coordinator Manager
Serco Group —Bristol
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
M365 Cloud Engineer
Turner & Townsend —Bristol
- Full-time
- Azure
- SharePoint
- IT
Quick apply
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
IT Service Desk Analyst
BTL IT Solutions Ltd. —Patchway
- £26,000 - £29,000 a year
- Full-time
- In-person
- Free parking
Quick apply
10d
1st Line Service Desk Team Lead
ARO —Cardiff
- £40,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- No degree
- Employee assistance programme
Quick apply
1d
Receptionist (Maternity Cover) - 9 Month FTC
CBRE —Newport
- Full-time
- Customer service
- Computer literacy
- Hotel
In-Service Support Co-Ordinator
General Dynamics Land Systems UK —Pentrebach
- £30,330 - £33,700 a year
- Full-time
- Oracle
- Customer service
- Analysis skills
Senior Application Support Engineer
LDMS —Cardiff
- Up to £35,000 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
9d
Observability Engineer
Computershare —Bristol
- Full-time
- Remote
- Azure
- Scripting
- IT
- Work from home
IT Tester
Likewize —Bristol
- Full-time
- SQL
- Project management
- Python
- Free parking
Quick apply
IT Operations Lead (Admiral Money)
Admiral —Cardiff
- Azure
- Management
- AWS
- Annual leave
11d
Technology Support Technician
Semperian Group —Bristol
- Up to £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Annual leave
Problem Manager
Vista Retail Support —Cardiff
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- IT
- Free parking
- Referral programme
Quick apply
8d
Senior Manager - Associate Director, Cyber Delivery and GTM - Financial Services
Deloitte —Bristol
- Hybrid work
- Azure
- AWS
- Project management
Service Desk Manager
Lancer Scott —Bristol
- £40,000 a year
- Full-time
- Management
- Customer service
- Leadership

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IT Support Analyst

Atlas Copco Group -
Bristol

Apply Now

Job details

Qualifications

Power BI
TCP
Azure
Incident management
SCCM
LAN
Windows
Microsoft Office
DHCP
Bachelor's degree
ITIL
IT support
ServiceNow
TCP/IP
Business
Communication skills
Active Directory
Intune

Full job description

Your role

As a IT Support Analyst, reporting to the IT Service Manager, be responsible for the availability and operational delivery of Vacuum Technology Business Area (VT BA) IT systems and services at VT BA site facilities EMEA primarily to UK and Ireland to the agreed levels of service (SLA), taking account of the changing or variable, demands of the business and seeking continuously and proactively to improve services in the most cost-effective and timely manner.

You will

Deliver second-line IT support to end users across Burgess Hill and regional EMEA sites including UK and Ireland, covering hardware, software, printers, scanners, mobile devices, kiosk environments, and desktop applications.
Respond to incidents and service requests escalated from the global Service Desk ensuring timely resolution and accurate documentation in line with ITIL® processes.
Carry out device lifecycle management including procurement, imaging, deployment, patching, and decommissioning using tools such as Intune, SCCM, and Autopilot.
Coordinate local backup tape handling, storage, and shipping in compliance with disaster recovery and business continuity procedures.
Liaise with network and server teams for site-level infrastructure tasks including Share permissions, break/fix, LAN patching, Wi-Fi access, firewall requests, and user connectivity and other needed requests.
Maintain an accurate hardware/software asset inventory and CMDB records, using ServiceNow and Power BI reporting for compliance, hygiene, and audit tracking.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

2+ years’ experience in a second-line IT support or desktop support role within a multi-site or regional organisation.
Proven experience supporting Microsoft Windows, Office 365, printers, mobile devices, client imaging, and hardware troubleshooting.
Proficiency in using ITSM platforms (preferably ServiceNow) to manage incidents, requests, and assets.
Experience with Microsoft Intune, SCCM, and Autopilot for managing and deploying devices.
Strong understanding of ITIL-based practices including incident management, service requests, knowledge creation, and change management.
Basic understanding of networking principles (TCP/IP, DHCP, OSI model), Wi-Fi access, and cabling standards.
Familiarity with Active Directory and Azure AD concepts.
Clear and effective communicator, both written and verbal, with experience in creating documentation and service descriptions.

In return, we offer

Culture of trust and accountability
Lifelong learning and career growth
Innovation powered by people
Comprehensive compensation and benefits
Health and well-being

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office in Bristol, United Kingdom (GB).

Company: Atlas Copco Group

Functional area:

Information Technology

Location:

UK - United Kingdom

City:

Bristol

On-site/remote:

Hybrid

Brand:

Atlas Copco

Company Name:

Edwards Vacuum, LLC

Date of Posting:

June 10, 2026

Last day to apply:

August 2, 2026

Apply for this position

Apply Now

Refine Your Search

service desk jobs in rogerstone, nwp

IT Support Analyst

Service Desk Analyst

Student Opportunities Student Staff

Senior User Researcher

Site Coordinator Manager

M365 Cloud Engineer

Senior Service Desk Analyst

Service Desk Advisor (First Line Helpdesk)

IT Service Desk Analyst

1st Line Service Desk Team Lead

Receptionist (Maternity Cover) - 9 Month FTC

In-Service Support Co-Ordinator

Senior Application Support Engineer

Observability Engineer

IT Tester

IT Operations Lead (Admiral Money)

Technology Support Technician

Problem Manager

Senior Manager - Associate Director, Cyber Delivery and GTM - Financial Services

Service Desk Manager

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