Technical support occupations Work, Jobs in Alfreton, Dby (with Salaries)

1st Line Support Engineer
SBK Computers —Chesterfield
- From £28,089 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Free parking
- Employee discount
Quick apply
2d
Technical Support
20i Ltd —Mansfield
- £25,000 a year
- Weekend availability
- Computer Science
- Customer service
- JavaScript
- Free parking
Quick apply
IT Service Desk Engineer
Your IT Department Ltd —Eastwood
- Up to £35,000 a year
- Full-time
- Hybrid work
- Mentoring
- Computer networking
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
- Mentoring
- Employee assistance programme
Quick apply
Technical Support Specialist
UL Solutions —Nottingham
- Spanish
- Computer Science
- Engineering
1d
IT Support Technician
AvantiGas —Chesterfield
- Travel
- Communication skills
18h
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- In-person
- Communication skills
Quick apply
8d
IT Field Engineer
SBK Computers Ltd —Chesterfield
- From £28,730 a year
- Weekend availability
- Azure
- Maintenance
- Travel
- Free parking
- Sick pay
Quick apply
Holiday Cover Support Analyst (Flexible Hours)
Optifarm - Speria —Newbold
- £12.71 an hour
- Full-time
- Hybrid work
- Computer literacy
- Data analysis skills
- Travel
- Free parking
- Paid training
Quick apply
14d
Systems Engineer
Thrive —Mansfield
- Full-time
- Hybrid work
- Microsoft Outlook
- Communication skills
- Time management
Quick apply
3d
1st Line Support Analyst
Debenhams Group —Tinsley
- Full-time
- Customer service
- Communication skills
Quick apply
1d
Desktop Support Analyst - Derby
Brightwell —Derby
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
Service Desk Analyst
Sheffield Hallam University —Sheffield
- £28,031 - £31,236 a year
- Full-time
1d
Senior End User Support Technician
Equifax —Nottingham
- Full-time
- Google Suite
- Mentoring
- Training & development
- Sick pay
Project Implementation and Training Officer
Sherwood Forest Hospitals NHS Foundation Trust —Arnold
- £32,073 - £39,043 a year
- Full-time
- Organisational skills
- Training & development
- Communication skills
1d
Apprentice IT Support Engineer
Fulcrum Utility Services —Sheffield
- £18,000 a year
- No experience needed
- Travel
- Communication skills
- Free parking
- Annual leave
1d
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Customer service
- Windows
- Free parking
- Employee assistance programme
Quick apply
Dropbox Hypercare - IT Service Support Agent
Post Office Ltd —Chesterfield
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
7d
Complex Product Support Associate
Tes Global —Sheffield
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
IT Service Desk Engineer (Worksop)
Vernacare International Ltd —Worksop
- Up to £30,000 a year
- Travel
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
19h

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1st Line Support Engineer

SBK Computers
Chesterfield

Quick apply

Job details

Permanent | Full-time
From £28,089 a year
2 days ago

Benefits

Free parking
Company pension
Company events
Employee discount
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Customer service call handling
Cloud infrastructure
Azure
Hardware repair
Incident queue management
Ticket management
Case record updates
Microsoft Office Suite
Windows
Technical support
Microsoft Office
Network infrastructure
Computer hardware
Ticket management systems
Technical support incident logging
Network support
Customer support
VMWare
Customer interaction
IT incident logging
Application support
Incident log maintenance
Communication skills
Microsoft Azure
Active Directory

Full job description

We are looking to develop our current team with the addition of a passionate 1st Line Technical Support Engineer who is keen to learn and grow with the business. As a 1st line technical support engineer, you will be responsible for providing remote support for IT infrastructure, cloud hosting & telecoms networks.

You will be working with over 150 different clients varying from SMB to SME sizes, to resolve or escalate their technical issues in a prompt and professional manner as well as building and repairing PC’s, laptops and printers and other workshop duties. It will be a role working between workshop and helpdesk. Full training and support will be provided.

If you have a passion for IT and looking to bring new ideas to the team this could be the role for you.

Key responsibilities will include:

· Answering the technical line to support our clients as the first point of contact.

· Provide remote and telephone support for client networks and applications.

· Responsible for handling support of ticket requests which relate to all technology including; workstations, servers, printers, networks, and vendor specific hardware and software.

· Updating the help desk ticketing system, ensuring the calls are logged and all notes, progress and actions have been added promptly and accurately.

· Prioritise tickets based on impact to keep efficient progress.

· Work to the contracted SLA’s and liaise with 3rd parties as required, escalating within the helpdesk team were necessary.

· Building PC’s

· Pre delivery setup of laptops

· Repairing PC’s, laptops and printers

· Dealing with third parties to arrange external repairs and tracking documentation

· Stock control of components and cables

· Pre delivery preparation of servers / infrastructure equipment

· Updating asset register for customers new equipment before delivery.

· Keeping up to date with any training and learning logs.

· Dealing with deliveries and receipting them into stock

· Dealing with software issues e.g. installation and upgrade

Skills and Experience:

· 1-2 Years prior experience within a technical support focused role.

· Active Directory Administration

· Office 365 & Azure support and management.

· Windows 10,11 Operating systems.

· Microsoft Office 365 apps.

· Virtualisation (Hyper-V, VMware)

· Basic Routing and switching knowledge.

· Knowledge with backup vendor software such as Veeam, StorageCraft.

· Basic Telephony systems Knowledge.

· Current MS-10X or MD-10x certifications preferred but not essential.

Good communication skills
Proactive and eager to learn
Good knowledge of IT Systems and Support
Professional and Courteous
Comfortable with all aspects of customer service (face to face, phone and email)

Hours & Benefits

· Monday to Friday 8AM - 5PM

· 30 minutes of lunch daily

· 20 days holiday entitlement (plus bank holidays)

· Free onsite parking with EV charging points

· Air conditioned modern offices

· Training opportunities

Job Types: Full-time, Permanent

Pay: From £28,089.00 per year

Benefits:

Company events
Company pension
Employee discount
Free parking
On-site parking

Application question(s):

Are you within 10 Miles of our Office in Chesterfield

Experience:

Technical support: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

technical support occupations jobs in alfreton, dby

1st Line Support Engineer

Technical Support

IT Service Desk Engineer

Application Support Analyst (Nights)

Technical Support Specialist

IT Support Technician

Support Analyst

IT Field Engineer

Holiday Cover Support Analyst (Flexible Hours)

Systems Engineer

1st Line Support Analyst

Desktop Support Analyst - Derby

Service Desk Analyst

Senior End User Support Technician

Project Implementation and Training Officer

Apprentice IT Support Engineer

1st-2nd Line IT Support Engineer

Dropbox Hypercare - IT Service Support Agent

Complex Product Support Associate

IT Service Desk Engineer (Worksop)

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