Customer insights analyst Work, Jobs in Eccles, Gtm (with Salaries)

Complaints Analyst
National Westminster Bank PLC —Manchester
- £28,475 - £40,200 a year
- Full-time
- Hybrid work
- Writing skills
- Analysis skills
- Communication skills
- Annual leave
7d
Customer Optimisation Analyst
Clear Business —Sale
- £25,870 - £29,750 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
- Free parking
- Employee discount
Quick apply
CX Researcher (Customer Journey)
VML/WPP Enterprise Solutions —Manchester
- Communication skills
- Analytics
Quick apply
3d
Data Analyst
Bruntwood —Manchester
- £35,000 - £40,000 a year
- Full-time
- Data analysis skills
- Annual leave
9d
CX Researcher (Customer Journey)
VML —Manchester
- Hybrid work
- Communication skills
- Analytics
Quick apply
4d
Product Analyst
CarFinance247 —Manchester
- Up to £50,000 a year
- Agile
- Communication skills
Quick apply
3h
Commercial Analyst
Manchester Airport —Manchester
- Analytics
- Annual leave
- Employee discount
6d
Data Analyst
Managed IT Solutions & Support Ltd. —Oldham
- £31,000 - £36,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
- Annual leave
Quick apply
7d
FP&A Analyst
Bravura Solutions —Manchester
- Full-time
- Analysis skills
- Organisational skills
- AI
13d
Collections Analyst
Capital on Tap —Manchester
- £35,000 - £40,000 a year
- Full-time
- Financial services
- Analytics
8d
Senior Analyst - Retail
Well Pharmacy —Manchester
- Azure
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
2d
Senior Data Analyst
Bauer Media Group —Manchester
- Monday to Friday
- Hybrid work
- Analysis skills
- Travel
Senior Commercial Analyst
The Network Collective —Manchester
- £34,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Azure
- Health & wellbeing programme
- Sick pay
Quick apply
Data Scientist
PHMG Careers —Manchester
- Monday to Friday
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
10d
Senior Digital Insight Analyst
VML/WPP Enterprise Solutions —Manchester
- Mentoring
- AI
Quick apply
3d
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Macclesfield
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Quick apply
Senior Conversion Rate Analyst
Awaze —Manchester
- Hybrid work
- Mentoring
- AI
- Communication skills
- Employee discount
10d
Data Analyst
interactive investor —Manchester
- From £33,000 a year
- Full-time
- Hybrid work
- Machine learning
- Mentoring
- AI
- Annual leave
- Employee discount
Quick apply
Commercial Pricing Analyst
DS Smith —Manchester
- Full-time
- Hybrid work
- Analysis skills
- Analytics
11d
Senior Commercial Analyst
Bruntwood —Manchester
- £50,000 - £60,000 a year
- Full-time
- Presentation skills
- AI
- Analytics
- Annual leave
4d

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Complaints Analyst

National Westminster Bank PLC -
Manchester

Apply Now

Job details

Permanent | Full-time
£28,475 - £40,200 a year
7 days ago

Benefits

Annual leave

Qualifications

Writing skills
Complaint handling
Analysis skills
Customer interaction
Communication skills
Analytics

Full job description

Closing date for applications: 12/08/2026

Location Manchester, United Kingdom

Salary £28,475 – £40,200

Job typePermanent | Contract typeFull Time

Mostly Remote

You’ll spend most of your time at home, working with your team digitally. You’ll come into an office or hub at least twice a month to collaborate with your colleagues.

Experienced

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00282835

We’re building something better

This role is in NatWest Boxed

At NatWest Boxed, we’re a high performing team that’s always on the lookout for exceptional people. We encourage an inclusive and diverse working environment, where teamwork, input and collaboration is valued no matter your level.

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Complaints Analyst

If you’re motivated and with a keen eye for detail, this is an opportunity for you to take ownership of your complaints in all areas across NatWest Boxed
You’ll be liaising with customers to understand their complaint before conducting thorough investigations and responding within timescales
In return, you’ll gain a valuable insight into our business as you work across departments and handle a variety of NatWest Boxed's customers' complaints

What you'll do

As a Complaints Analyst, you’ll deliver fair outcomes for all of your customers and give careful consideration to cases with distress or financial loss. We’re looking for someone to treat customers with sensitivity and empathy during contact in order to defuse sometimes difficult situations.
You'll also analyse trends and identify opportunities to improve customer experience, growth and efficiency.

Your day-to-day duties will include:

Handling complaints in line with internal policies and requirements, making sure that fair outcomes are reached and properly documented
Acknowledging and responding to all complaints within our SLAs and prioritising your workload to meet deadlines
Delivering your work in line with our quality standards and within our agreed processes
Maintaining responsibility for the quality of your own work
Completing relevant training and staying aware of business updates relevant to your role

The skills you'll need

To succeed in this role, you’ll be comfortable working in a fast-paced environment, with previous complaint handling experience preferred. Your excellent communication skills and listening abilities will allow you to resolve complaints sensitively and build relationships with your customers.

You’ll also demonstrate:

Experience of working cases/tasks individually and as part of a team
Good analytical skills and the ability to understand the customer’s journey and circumstances
Strong attention to detail
Strong verbal and written skills

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

Your leave allowance

28 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Welcome to our Spinningfields hub

Spinningfields is Manchester’s leading leisure, retail, and business district and home to some of the most incredible architecture, restaurants, flagship stores, and bars the city has to offer.

Key facts:

Space for 1,345 colleagues from various teams across the bank
Our outdoor roof terrace has panoramic views of the city
Opened in 2023

Apply Now

Refine Your Search

customer insights analyst jobs in eccles, gtm

Complaints Analyst

Customer Optimisation Analyst

CX Researcher (Customer Journey)

Data Analyst

CX Researcher (Customer Journey)

Product Analyst

Commercial Analyst

Data Analyst

FP&A Analyst

Collections Analyst

Senior Analyst - Retail

Senior Data Analyst

Senior Commercial Analyst

Data Scientist

Senior Digital Insight Analyst

Support Analyst

Senior Conversion Rate Analyst

Data Analyst

Commercial Pricing Analyst

Senior Commercial Analyst

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We’re building something better

This role is in NatWest Boxed

Job description

Your benefits breakdown

Your pay package

Your leave allowance

Total rewards package

Welcome to our Spinningfields hub

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