Application support analyst Work, Jobs in Milton Common, Oxf (with Salaries)

Service Operations Analyst
ITSO Ltd —Milton Keynes
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Oracle
- Windows
- Analysis skills
Quick apply
2d
Data & Intelligence Discovery Lead (6 Month Secondment)
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Machine learning
- AI
- Annual leave
- Employee assistance programme
Quick apply
Pensions Administration - Continuous Improvement Analyst
XPS Pensions Group —Reading
- Full-time
- Remote
- Presentation skills
- Continuous improvement
- In-person
- Employee discount
- Referral programme
Digital Media Data Assistant
upriseUP —Chesham
- £26,000 a year
- Monday to Friday
- Hybrid work
- Data analysis skills
- English
- Maths
- Flexible schedule
Junior Data Engineer
Valda Energy —Bicester
- £30,000 - £35,000 a year
- Azure
- Computer Science
- Engineering
- Annual leave
- Employee assistance programme
15h
Lead Security Operations Center Analyst (f/m/d)
Thinkproject Holding GmbH —Reading
- Full-time
- Azure
- Management
- English
- Language training provided
- Flexible schedule
Senior Engineer, Investment Technology
Invesco —Henley on Thames
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Master's degree
- Annual leave
- Life insurance
Senior Statistical Analyst
University of Oxford —Oxford
- £49,119 - £58,265 a year
- Analysis skills
- University
- Python
- Annual leave
2d
Data and Digital Business Partner Exec
Softcat —Marlow
- Hybrid work
- Microsoft Office
- SharePoint
- Communication skills
- Flexible schedule
Senior Director, Information Technology EMEA
Spin Master Ltd —Marlow
- Full-time
- Management
- IT
- Leadership
- Flexible schedule
IT Business Analyst
Value Retail —Bicester
- Full-time
- Analysis skills
- Travel
- Agile
Corporate Business Analyst
M&G plc —Reading
- Full-time
- Military
- Driving
- Annual leave
5d
2nd / 3rd Line Security Analyst
KYOCERA Document Solutions —Reading
- Azure
- AWS
- Continuous improvement
- Employee assistance programme
Senior Analytics Engineer
Diligencia Group —Summertown
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- No experience needed
- Free parking
- Work from home
Quick apply
Project and Change Manager
Techtronic Industries GmbH (TTI) —Maidenhead
- Full-time
- PMP
- ERP systems
- Project management
Systems Ops Analyst
Epicor —Bracknell
- Full-time
- Azure
- Windows
- SQL
Technical Business Analyst
Guide Dogs for the Blind Association —Reading
- £33,170 - £38,794 a year
- Call to connect
- Hybrid work
- Analysis skills
- Annual leave
- Employee discount
4h
Power BI Data Analyst
REL Field Marketing —Winnersh
- £32,000 - £36,000 a year
- Full-time
- SQL
- Maths
- Annual leave
- Employee discount
Quick apply
SharePoint Administrator
Assystem —Culham
- Azure
- Computer Science
- System design
IoT - Software Developer
Computewell —Slough
- Oracle
- Computer Science
- Java

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Service Operations Analyst

ITSO Ltd
Milton Keynes

Quick apply

Job details

Permanent | Full-time
£30,000 - £40,000 a year
2 days ago

Qualifications

ITIL Certification
Cloud infrastructure
Driving Licence
Oracle
Windows
Analysis skills
ITIL
Organisational skills
IT
Communication skills
Time management

Full job description

Job Purpose

ITSO’s Service Management Team is seeking a Service Operations Analyst to support the day-to-day operational delivery of ITSO’s business-critical systems and services.

Reporting to the Service & Infrastructure Manager, the role will be responsible for supporting operational service management activities, incident and request management, release coordination, user support, service monitoring, and supplier engagement across ITSO’s technical estate.

The successful candidate will play a key role in ensuring operational services remain stable, responsive, and effectively managed, while supporting continual service improvement and maintaining high levels of customer service for ITSO members, HOPS suppliers, and internal users.

The role requires an organised and proactive individual with good technical troubleshooting ability, strong communication skills, and experience supporting operational IT services in a fast-paced environment.

Key Responsibilities

Manage and process service requests, incidents, and operational enquiries relating to the ISMS and associated services
Monitor operational systems, alerts, and service dashboards to identify and respond to issues proactively
Coordinate and support release, maintenance, and deployment activities across Test, Pre-Production, and Production environments
Support operational readiness, service transition, and change implementation activities
Investigate and assist in resolving infrastructure, application, and operational service issues
Liaise with HOPS suppliers, ITSO members, third-party vendors, and technical partners regarding operational matters
Produce operational reports, service updates, communications, and technical documentation
Support service monitoring, operational governance, and continual service improvement activities
Assist with user administration, access management, and internal IT support activities
Coordinate escalations and assist with the management of critical and major incidents
Ensure operational processes, records, and support documentation are maintained and up to date

Skills, knowledge and experience - ESSENTIAL

Experience supporting operational IT services and service management activities
Experience managing incidents, requests, and operational support processes
Good understanding of IT Service Management (ITSM) principles and practices
Strong troubleshooting and analytical problem-solving skills
Experience supporting Windows-based environments and business applications
Ability to coordinate operational activities across multiple stakeholders and suppliers
Good organisational and time management skills
Strong written and verbal communication skills
Ability to explain technical issues to both technical and non-technical audiences
Customer-focused approach with strong attention to detail
Ability to work independently and manage competing priorities effectively

Skills, knowledge and experience - DESIRABLE

Knowledge of IT Service Management (ITSM) and ITIL processes
ITIL Foundation certification or equivalent
Relevant cloud or infrastructure certification(s)
Experience supporting cloud-hosted platforms and hybrid environments
Basic understanding of infrastructure, networking, and security concepts
Knowledge of Oracle Cloud Infrastructure (OCI) environments
A full UK driving licence would be advantageous but is not essential, as occasional travel may be required

Liaison/Contacts

ITSO staff and internal stakeholders
HOPS suppliers and ITSO members
Third-party suppliers and service providers
Infrastructure and application support providers
External operational and technical partners

Pay: £30,000.00-£40,000.00 per year

Work Location: Hybrid remote in Milton Keynes MK9 1EJ

Quick apply

Refine Your Search

application support analyst jobs in milton common, oxf

Service Operations Analyst

Data & Intelligence Discovery Lead (6 Month Secondment)

Pensions Administration - Continuous Improvement Analyst

Digital Media Data Assistant

Junior Data Engineer

Lead Security Operations Center Analyst (f/m/d)

Senior Engineer, Investment Technology

Senior Statistical Analyst

Data and Digital Business Partner Exec

Senior Director, Information Technology EMEA

IT Business Analyst

Corporate Business Analyst

2nd / 3rd Line Security Analyst

Senior Analytics Engineer

Project and Change Manager

Systems Ops Analyst

Technical Business Analyst

Power BI Data Analyst

SharePoint Administrator

IoT - Software Developer

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