Director of operations Work, Jobs in Luton, Bdf (with Salaries)

Head of Governance & Customer Disruption
easyJet —Luton Airport
- Full-time
- Hybrid work
- Hotel
- Analysis skills
- Computer networking
- Annual leave
Director of Consulting
Institute of Grocery Distribution —Watford
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
Quick apply
Strategy and Corporate Development Director
Smith & Nephew —Watford
- Full-time
- Hybrid work
- Master's degree
- Business development
- Analysis skills
- Annual leave
- Employee discount
Head of Change Management
M Group —Stevenage
- Annual leave
- Employee assistance programme
6d
Project Director - Rail, Roadways and Resort Development
NBCUniversal —Bedford
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
Technical Director, Capture Management Lead - Water
AECOM —St Albans
- Full-time
- Hybrid work
- Sales
- Travel
- Leadership
Assistant Project Director - Mixed-Use Construction
NBCUniversal —Bedford
- Full-time
- Engineering
- Hotel
- Bachelor's degree
13d
New Business Director - Bank Facing Enterprise Sales
PayPoint —Welwyn Garden City
- Full-time
- Hybrid work
Quick apply
Exec Director, Regulatory Affairs
Gilead Sciences —Uxbridge
- Full-time
- Hybrid work
- Management
- Doctoral degree
- English
Plant Director
McCormick —Haddenham
- Engineering
- Continuous improvement
- Leadership
Director of Technology and Operations
FCDO Services —Hanslope
- £81,000 - £117,800 a year
- Full-time
- Computer Science
- Presentation skills
- IT
Operations Director - Commercial Cleaning
CS Cleaning (Milton Keynes) Ltd —Newport Pagnell
- £60,000 - £65,000 a year
- Full-time
- Continuous improvement
- IT
- In-person
- Free parking
Quick apply
2d
Head of Food and Beverage Operations
Haven —Hemel Hempstead
- Part-time
- Fast casual restaurant
- Analysis skills
- Presentation skills
- Employee discount
Quick apply
Director of Oversight
Motability Foundation —Harlow
- £125,000 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Free parking
- Annual leave
Quick apply
10d
Head of Marketing Operations
Lookers —Luton
- Full-time
- Travel
- AI
- Marketing
- Annual leave
Quick apply
Catering Operations Director
Aramark —Hatfield
- £60,000 a year
- Management
- Leadership
- Annual leave
- Employee assistance programme
Head of Business Development
WJ UK —Kings Langley
- £90,000 - £100,000 a year
- Full-time
- Management
- Sales
- Marketing
- Health & wellbeing programme
- Gym membership
Quick apply
10d
Head of Service – Adult Social Care Operations - Early Resolution (front door) and Safeguarding Service
Buckinghamshire Council —Aylesbury
- Full-time
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
10d
Head of Operations
Bodylogics —Barnet
- £50,000 - £80,000 a year
- Full-time
- Driving
- In-person
- Leadership
- Profit sharing
- Employee discount
Quick apply
1d
Managing Director
Pyramid Eco —Hertford
- £60,000 - £80,000 a year
- Full-time
- Travel
- Contracts
- In-person
Quick apply
6d

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Head of Governance & Customer Disruption

easyJet -
Luton Airport

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension

Qualifications

Analysis skills
Computer networking
Leadership
Communication skills

Full job description

Head of Governance & Customer Disruption - 12 Month Fixed Term Contract

INTRO

We are easyJet – a FTSE listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.

We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.

Read on if you

> Have strong leadership experience within a complex operational or aviation environment

> Enjoy driving continuous improvement, governance and transformation at pace

> Thrive on managing disruption and delivering the best outcomes for customers

> Can influence senior stakeholders and lead cross-functional collaboration

> Can be in our fantastic Luton head office 3 x per week

THE TEAM

You’ll be part of our Integrated Control Centre within the Network Control Team, the heartbeat of our day-to-day operation. This team is responsible for keeping our network running smoothly, coordinating aircraft, crew, schedules and customer experience in real time, while also planning ahead to ensure resilience across future operations.

Working closely with teams across Flight Operations, Scheduling, Ground Operations, Customer Experience, Safety and Engineering, Network Control is critical to delivering a safe, compliant and reliable operation for our customers.

THE ROLE

As Head of Governance & Customer Disruption, you’ll play a pivotal leadership role reporting to the Director of Network Control. You will lead the strategy and delivery of customer disruption management and governance across the function, ensuring robust, compliant and efficient operations.

You’ll oversee disruption handling on the day of operation, including customer communications, hotel and transport logistics, while minimising EU261 exposure and managing associated costs. Alongside this, you’ll lead governance frameworks, audit activity, safety and quality processes, continuous improvement and Network Control training programmes.

This is a high-impact role with accountability for leadership, capability and transformation across a team of around 65 colleagues, driving continuous improvement and shaping the future of Network Control.

Key responsibilities include:

> Leading and developing teams across Training, Customer Disruption, Continuous Improvement, Safety & Quality and Data Analysis

> Owning customer disruption performance, ensuring effective decision making and strong customer outcomes during operational challenges

> Driving governance frameworks to ensure compliance with safety, regulatory and operational standards

> Overseeing quality monitoring procedures, audit activity, safety reporting and risk management, including departmental risk registers and mitigation strategies

> Managing service level agreements, ensuring performance is monitored and improved where required

> Leading recruitment, training, succession planning and capability development across the function

> Driving continuous improvement initiatives and contributing to the wider Network Control strategy

> Partnering with technology and business change teams to deliver operational and digital transformation

> Supporting business continuity and crisis management planning

Requirements of the Role

WHAT WE’RE LOOKING FOR

> Proven leadership experience within aviation or a highly regulated operational environment

> Strong understanding of airline operations and relevant regulations including EASA and EU261

> Demonstrated experience delivering large-scale change and transformation programmes

> Excellent analytical skills with a track record of improving processes and performance

> Strong communication and influencing skills, with the ability to engage at all levels

> Ability to make decisions and perform under pressure in a fast-paced environment

> Experience managing complex stakeholder relationships and cross-functional programmes

> A proactive, self-starting approach with the ability to balance strategic thinking and operational delivery

> A passion for developing teams and building capability for the future

WHAT YOU’LL GET IN RETURN

> Up to 30% maximum bonus

> PMI

> 7% pension contributions

> Excellent staff travel benefits

> 25 days of annual leave + bank holidays

> Annual credit towards an easyJet holiday

> Various flexible benefits and extras

PRACTICALITIES

This full-time role will be based in Luton and will be 40 hours per week. We support hybrid working and we spend 60% of our time per month in the office

REASONABLE ADJUSTMENTS

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [email protected]. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation

Apply Now

Refine Your Search

director of operations jobs in luton, bdf

Head of Governance & Customer Disruption

Director of Consulting

Strategy and Corporate Development Director

Head of Change Management

Project Director - Rail, Roadways and Resort Development

Technical Director, Capture Management Lead - Water

Assistant Project Director - Mixed-Use Construction

New Business Director - Bank Facing Enterprise Sales

Exec Director, Regulatory Affairs

Plant Director

Director of Technology and Operations

Operations Director - Commercial Cleaning

Head of Food and Beverage Operations

Director of Oversight

Head of Marketing Operations

Catering Operations Director

Head of Business Development

Head of Service – Adult Social Care Operations - Early Resolution (front door) and Safeguarding Service

Head of Operations

Managing Director

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