E commerce Work, Jobs in Birkenhead, Msy (with Salaries)

Katra Fragrance & Lifestyle Ltd
PatchMaker Business Services Ltd —Liverpool
- £2,250 - £3,200 a month
- Full-time
- CRM software
- Computer literacy
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
14d
Final Mile Territory Manager
Evri —Rhyl
- £35,000 - £39,000 a year
- Full-time
- Remote
- Analysis skills
- Continuous improvement
- Organisational skills
11d
E-commerce PPC Ads Specialist - Google - Meta - Amazon - Tiktok
Dollce Brands —Liverpool
- Up to £40,000 a year
- Full-time
- Social media management
- In-person
- Marketing
- Free parking
- Employee discount
Quick apply
Sales Associate
Monica Vinader —Liverpool
- Customer service
- Travel
- Communication skills
Quick apply
12d
Web Designer
Make A Difference Marketing —Liverpool
- From £28,500 a year
- Full-time
- In-person
- AI
- Communication skills
- Free parking
- Work from home
Quick apply
14d
E-commerce Assistant/Apprenticeship for Collectibles Business (2 x 4-hour shifts per week)
Gold Dust Toys —Chester
- From £15 an hour
- Part-time
- Social media management
- No experience needed
- In-person
Quick apply
General Manager - Security
DPD Group UK —Liverpool
- £76,500 a year
- Full-time
- Management
- Free parking
Quick apply
10h
Administrator
The Watches of Switzerland Group —Chester
- Part-time
- Hospitality
- English
- Administrative experience
- Employee assistance programme
Warehouse Operative
Evri —Runcorn
- £12.71 an hour
- Full-time
- Annual leave
Warehouse Manager
Maniere De Voir —Warrington
- From £35,000 a year
- Full-time
- Team management
- Organisational skills
- Leadership
- Free parking
- Employee discount
Quick apply
1d
Data Analyst
Arne Clo Ltd —Warrington
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Key Account Manager - Global Sales
CMA CGM —Liverpool
- Hybrid work
- CRM software
- Business development
- Presentation skills
- Annual leave
- Employee assistance programme
7d
Final Mile Territory Manager
Hermes Europe —Rhyl
- £12.71 an hour
- Analysis skills
- Organisational skills
- Communication skills
5d
Operations Manager - Warrington
DPD Group UK —Warrington
- Weekend availability
- Warehouse experience
- Communication skills
- Free parking
Quick apply
Warehouse - Operative Twilight
Evri —Winwick
- £12.79 - £19.19 an hour
- Overtime
- Annual leave
Store Manager
waterdrop® —Ellesmere Port
- Full-time
- Sales
- Communication skills
- Employee discount
Quick apply
Operations Controller
Evri —Runcorn
- £12.71 an hour
- Full-time
- Annual leave
Warehouse Shift Manager
DHL Supply Chain —Skelmersdale
- £37,000 a year
- Management
- Microsoft Office
- Warehouse experience
Team Leader
Staci —Wigan
- £30,147 a year
- Full-time
- Management
- Team management
- In-person
- Free parking
- Bereavement leave
Quick apply
Class 1 Shunter Nights
DPD Group UK —Liverpool
- £16.35 an hour
- Overtime
- In-person
Quick apply

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Katra Fragrance & Lifestyle Ltd

PatchMaker Business Services Ltd
Liverpool

Quick apply

Job details

Permanent | Full-time
£2,250 - £3,200 a month
14 days ago

Benefits

Free parking
Health & wellbeing programme
Unlimited paid holidays
Annual leave
Shuttle service provided
Free fitness classes

Qualifications

Live chat
CRM software
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Internal department liaison
Email software
Data entry
Customer interaction
Multidisciplinary collaboration
Communication skills

Full job description

Job Summary

Katra Fragrance & Lifestyle Ltd. is looking for a friendly, organised, and customer-focused Product Support Specialist to join our team in Liverpool. This is an excellent opportunity for someone who enjoys helping customers, learning about products, and resolving enquiries with care and professionalism.

You will support customers across phone, email, live chat, and digital channels, providing clear product information and practical assistance throughout their purchasing journey. The role offers comprehensive training, a supportive working environment, and opportunities to develop within customer experience, product operations, and account support.

What You’ll Do

Respond to customer questions through phone, email, live chat, and other communication channels.
Provide clear and accurate information about fragrances, lifestyle products, orders, availability, and company services.
Help customers choose suitable products based on their preferences and requirements.
Investigate and resolve order, delivery, return, exchange, and product-related enquiries.
Process customer requests and update order or account information accurately.
Record customer interactions using CRM and internal support systems.
Follow up on open cases and keep customers informed of progress.
Escalate complex product, delivery, or account issues to the appropriate team.
Work with sales, warehouse, fulfilment, and product teams to resolve enquiries.
Identify recurring customer concerns and share useful feedback with relevant departments.
Maintain up-to-date knowledge of products, promotions, and service procedures.
Support customer satisfaction, retention, and service-quality goals.

Requirements

Experience in customer service, retail, hospitality, sales support, administration, beauty, fragrance, e-commerce, or a related area is beneficial but not essential.
Friendly and professional communication skills.
Genuine interest in helping customers and finding practical solutions.
Good organisation and attention to detail.
Comfortable using computers, email, and standard business systems.
Ability to manage several customer enquiries and priorities.
Willingness to learn about fragrances, lifestyle products, and internal processes.
Ability to work independently and as part of a collaborative team.
Positive, dependable, and adaptable approach to work.
Relevant qualifications, training, or practical experience will be considered.
Applicants who meet most, but not all, of the criteria are encouraged to apply.

Why Work With Us

Receive structured onboarding and comprehensive product training.
Join a friendly and collaborative customer support team.
Develop valuable experience in product support, e-commerce, and customer experience.
Access ongoing learning and internal career progression opportunities.
Contribute ideas that improve products, services, and the customer journey.
Work within an inclusive environment where individual contributions are recognised.
Build a long-term career with a growing fragrance and lifestyle company.

Pay: £2,250.00-£3,200.00 per month

Benefits:

Free fitness classes
Free parking
Health & wellbeing programme
Shuttle service provided
Unlimited paid holidays

Work Location: In person

Quick apply

Refine Your Search

e commerce jobs in birkenhead, msy

Katra Fragrance & Lifestyle Ltd

Final Mile Territory Manager

E-commerce PPC Ads Specialist - Google - Meta - Amazon - Tiktok

Sales Associate

Web Designer

E-commerce Assistant/Apprenticeship for Collectibles Business (2 x 4-hour shifts per week)

General Manager - Security

Administrator

Warehouse Operative

Warehouse Manager

Data Analyst

Key Account Manager - Global Sales

Final Mile Territory Manager

Operations Manager - Warrington

Warehouse - Operative Twilight

Store Manager

Operations Controller

Warehouse Shift Manager

Team Leader

Class 1 Shunter Nights

I want to receive the latest job alerts for e commerce in birkenhead, msy

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