Concession manager Work, Jobs in Purley, Gtl (with Salaries)

Concession Manager
Ribble Cycles —Chertsey
- £31,500 a year
- Temporary
- In-person
- Retail management
- Leadership
- Store discount
- Health & wellbeing programme
Quick apply
2d
Assistant General Manager
Fim Limited —London
- £75,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Conflict management
- Employee assistance programme
- Life insurance
Quick apply
People Manager
Albatross Travel Group —Aylesford
- £40,000 - £45,000 a year
- Full-time
- Supervising experience
- Continuous improvement
- Budgeting
- Free parking
- Sick pay
Quick apply
10d
Sales Advisor - Relay - Heathrow Airport (PT)
Lagardère Travel Retail (UK & IRE) —London
- £14.80 an hour
- Part-time
- Customer service
- Cash handling
- Communication skills
Quick apply
12d
Aerodrome Operations Manager
London City Airport —London
- £58,406 a year
- Weekend availability
- Computer literacy
- Continuous improvement
- Mentoring
- Free parking
- Annual leave
1d
Matchday Hub Leader (Casual)
Crystal Palace FC —London
- £16.67 an hour
- Temporary
- Serving
- Hospitality
- Bar
Quick apply
10d
Assistant Manager
TRG Concessions - Slim Chickens Heathrow Airport T3 —London
- £35,617 - £38,987 a year
- Full-time
- Hospitality
- Restaurant management
- Leadership
- Employee discount
Quick apply
General Manager
TRG Concessions - Jones The Grocer Waterloo —London
- £45,000 - £50,000 a year
- Full-time
- Hospitality
- Restaurant management
- Leadership
- Employee discount
Quick apply
Performance Analysis Manager
GTS Rail Operations Limited —London
- Data analysis skills
- Analysis skills
- Continuous improvement
- Employee discount
12d
Senior Digital Operations Coordinator
Michael Kors —London
- £36,000 - £48,000 a year
- Full-time
- Customer service
- Data analysis skills
- Analysis skills
Sr. Manager Ops Concessions, EU Quality
Amazon UK Services Ltd. —London
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
Concession Manager, Tommy Hilfiger & Calvin Klein (John Lewis Oxford St)
Tommy Hilfiger —London
- Full-time
- Customer service
- Conflict management
- Training & development
Sales Assistant - 16 hours - Harvey Nichols
Maje —London
- Part-time
- Customer service
- Employee discount
Quick apply
NEC Project Manager
VINCI Construction —London
- Project management
- Organisational skills
- Contracts
- Annual leave
- Employee assistance programme
Supervisor - Marylebone
Maje —London
- Full-time
- Customer service
- Employee discount
Quick apply
Retail Sales Assistant (Part-time)
Patchi UK —London
- £13,500 - £16,000 a year
- Part-time
- Customer service
- Merchandising
- English
Quick apply
13d
Capacity Planning Analyst
London City Airport —London
- Up to £50,000 a year
- Full-time
- English
- Continuous improvement
- Free parking
- Annual leave
1d
Piercer
Monica Vinader —London
- Part-time
- Customer service
- Travel
- Teaching
Quick apply
Assistant Manager
TRG Concessions - Jones the Grocer Heathrow Airport T2 —London
- £35,617 - £38,987 a year
- Full-time
- Hospitality
- Restaurant management
- Leadership
- Employee discount
Quick apply
Digital Operations Coordinator EMEA
Michael Kors —London
- £32,000 - £40,000 a year
- Full-time
- Customer service
- Analysis skills
- AI

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Concession Manager

Ribble Cycles -
Chertsey

Quick apply

Job details

Temporary | Temp to perm | Full-time | Fixed term contract
£31,500 a year
2 days ago

Benefits

Store discount
Health & wellbeing programme
Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Referral programme
Sick pay

Qualifications

Retail team management
Cycling
Customer support
Customer interaction
Retail management
Leadership
Team motivation leadership
Communication skills
Marketing
Rota coordination

Full job description

CONCESSION MANAGER

Location: Chertsey, UK

Reporting to: Head of Customer Experience

Salary: £31,500 per annum

Job Type: Full Time

Contract Type: Fixed-term, 6 months (This role is initially fixed-term for six months, with the possibility of conversion to a permanent position depending on business requirements)

Working Pattern: 40 hours per week, worked across a rota aligned to showroom opening hours.

ABOUT RIBBLE

Ribble Cycles is the UK’s leading premium bike brand with a heritage of innovation, performance, and design excellence. We engineer and manufacture world-class bicycles in the UK, delivering cutting-edge technology and superior craftsmanship to passionate riders globally.

Working at Ribble means joining a team that lives and breathes bikes. We create products for real riders and how they ride, shaped by British roads, weather and grit. As the original outlier, our heritage runs deep, but our focus is always looking ahead.

Our purpose is simple: to inspire more riders and more adventures.

THE ROLE

This is your chance to shape the customer experience for one of the UK’s most exciting cycling brands. If you’re a natural leader with a passion for people and performance, we want you on our team.

As a Ribble Manager, you’ll lead your team in setting the standard for service, sales and brand experience. You’ll inspire your team, engage riders at every level and turn interest into action. From those who know exactly what they want to riders chasing their next performance build or discovering Ribble for the first time, you’ll guide every decision with expert advice and a rider-first approach.

You will coordinate daily operations, and make sure every interaction feels unmistakably Ribble. From pre-purchase advice to post-purchase support, you will handle escalations, drive service recovery and keep the experience seamless.

During quieter periods, you will ensure the team supports digital service through email and customer call-backs, helping maintain a responsive and consistent experience. You will track CSAT and SLA performance, share insights with HQ and build relationships with local cycling clubs, businesses and the host retailer to grow awareness of the Ribble brand.

KEY RESPONSIBILITIES

Lead, motivate and develop a team to deliver outstanding service and achieve sales targets.
Manage daily operations, staffing and scheduling to ensure readiness and operational excellence.
Drive sales performance and ensure every customer receives expert advice and a premium experience from first contact to handover.
Oversee in-store collections and handovers, maintaining high presentation standards and a seamless journey.
Support customers with aftersales enquiries, escalating complex cases to the Customer Experience team where required.
Collaborate with the CS Manager to maintain service standards, tone of voice and resolution quality across all channels.
Ensure the team supports digital service coverage via email and customer call-backs during quieter periods.
Monitor CSAT and SLA performance, sharing insights and improvement opportunities with HQ.
Build strong relationships with the host retailer, local cycling clubs, businesses and organisations to grow awareness of the Ribble brand.

Key Performance Indicators

Concession sales performance and conversion rate.
Average order value.
Customer Satisfaction (CSAT) scores.
Brand presentation standards.
Staff engagement, development and retention.
Local community and host retailer engagement.

ABOUT YOU

Essential skills and experience

Proven experience in retail management with a track record of driving sales and service excellence.
Strong leadership and people-development skills, with the ability to coach and inspire a high-performing team.
Excellent customer service and communication skills, both in person and digitally.
Confidence in decision-making and resolving customer issues independently.
Organised, proactive and detail-focused, with the ability to balance commercial and customer priorities.

Desirable skills and experience

Strong technical understanding of bikes and components across multiple disciplines.
Experience using CRM, ticketing or digital retail platforms such as Freshdesk or Shopify.
Understanding of customer satisfaction and performance metrics including CSAT and SLA.
Experience working with external service or retail partners.

BENEFITS

33 days holiday including bank holidays
40% colleague discount
10% Friends & Family discount
Cycle to work scheme
Pension scheme
Company sick pay
Enhanced maternity and paternity pay
Employee Assistance Programme (EAP) – access to free, independent and confidential support, including 24/7 counselling and virtual GP services
Monthly recognition scheme
Cycling industry discounts and perks

The closing date for applications is 31st August 2026. However, we'll be reviewing applications as they come in and may close the vacancy early if we find the right candidate.

All personal details submitted to us will be treated with the strictest of confidence.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all colleagues. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Job Types: Full-time, Fixed term contract, Temp to perm

Pay: £31,500.00 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Health & wellbeing programme
Referral programme
Store discount

Application question(s):

Tell us about your passion for cycling?
Do you have experience within the bike industry?

Experience:

Retail: 1 year (required)

Work authorisation:

United Kingdom (required)

Location:

Chertsey, Surrey (preferred)

Work Location: In person

Quick apply

Refine Your Search

concession manager jobs in purley, gtl

Concession Manager

Assistant General Manager

People Manager

Sales Advisor - Relay - Heathrow Airport (PT)

Aerodrome Operations Manager

Matchday Hub Leader (Casual)

Assistant Manager

General Manager

Performance Analysis Manager

Senior Digital Operations Coordinator

Sr. Manager Ops Concessions, EU Quality

Concession Manager, Tommy Hilfiger & Calvin Klein (John Lewis Oxford St)

Sales Assistant - 16 hours - Harvey Nichols

NEC Project Manager

Supervisor - Marylebone

Retail Sales Assistant (Part-time)

Capacity Planning Analyst

Piercer

Assistant Manager

Digital Operations Coordinator EMEA

I want to receive the latest job alerts for concession manager in purley, gtl

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