Customer experience advisor Work, Jobs in Killingworth, Nbl (with Salaries)

Customer Experience Advisor
Disturbia —Cramlington
- £26,500 - £27,500 a year
- Weekend availability
- Hybrid work
- CRM software
- Writing skills
- Organisational skills
- Store discount
- Annual leave
Quick apply
12d
Service Advisor
Arnold Clark —Shiremoor
- £30,500 - £42,500 a year
- Computer literacy
- Data entry
- Organisational skills
- Employee discount
Quick apply
4d
Customer Advisor
Boots —Gateshead
- £13.02 an hour
- Part-time
- In-person
- Employee assistance programme
- Employee discount
Customer Service & Operations - Customer Relations Advisor - CR1
Parkdean Resorts —Newcastle upon Tyne
- Organisational skills
- Communication skills
- Resort
- Store discount
- Employee assistance programme
Quick apply
10d
Sales Advisor
Hotel Chocolat —Newcastle upon Tyne
- £13.05 an hour
- Customer service
- Hotel
- Café
- Employee discount
Customer Sales Advisor
Halfords —Cramlington
- £10.85 - £12.71 an hour
- Part-time
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
5d
Customer Advisor
Alexander Mann Solutions (AMS) —Newcastle upon Tyne
- £14.29 an hour
- Full-time
- Hybrid work
- Communication skills
- Work from home
2d
Call Centre Advisor
Vertu Motors —Newcastle upon Tyne
- £27,097.72 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
- Referral programme
Quick apply
13d
Customer Service Advisor
Xplor —Newcastle upon Tyne
- Full-time
- Hybrid work
- Communication skills
Quick apply
10d
Customer Service Advisor
EE —Newcastle upon Tyne
- £26,116 - £26,738 a year
- Full-time
Sales Assistant
BADGE —Metrocentre
- £26,436 a year
- Full-time
- Bilingual
- Customer service
- Merchandising
- Free parking
- Store discount
Quick apply
5d
Sales Assistant / Customer Advisor Bhs Boundary Outlet ,Shiremoor , Newcastle
Bhs Ltd —Shiremoor
- From £12.71 an hour
- Part-time
- Microsoft Outlook
- Customer service
- Merchandising
- Employee discount
Quick apply
10d
Travel Money Advisor
Currency Exchange Corporation Ltd —Washington
- £13.23 an hour
- Temporary
- Financial services
- In-person
- Cash handling
Quick apply
9h
Parts Advisor
Arnold Clark —Newcastle upon Tyne
- £30,500 - £42,500 a year
- Customer service
- Computer literacy
- Computer skills
- Employee discount
Quick apply
4d
Flexible Concierge
GLL —Newcastle upon Tyne
- £13.45 an hour
- Part-time
- Computer literacy
- Front desk
- Computer skills
6d
Sales Advisor
The White Company —Morpeth
- Cash handling
- Employee discount
Service Advisor
Lookers —Newcastle upon Tyne
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply
11d
Service Advisor
Thompson Commercials —Newcastle upon Tyne
- Full-time
- Databases
- Maths
- Organisational skills
- Employee assistance programme
Quick apply
8h
member experience advisor
TEAM RH FITNESS LTD —Gateshead
- CRM software
- Computer skills
- Communication skills
Quick apply
Team Member
Alpha UK Projects Limited —Newcastle upon Tyne
- From £27,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Paid training
- Employee discount
Quick apply
4d

I want to receive the latest job alerts for customer experience advisor in killingworth, nbl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Experience Advisor

Disturbia
Cramlington

Quick apply

Job details

Full-time
£26,500 - £27,500 a year
12 days ago

Benefits

Store discount
Cycle to work scheme
Annual leave
Employee discount

Qualifications

Live chat
CRM software
Customer service call handling
Inbound customer enquiry call handling
Writing skills
Complaint handling
Organisational skills
Computer skills
Customer interaction
Communication skills

Full job description

Description

Welcome to Disturbia. We're an independent, subculture-led fashion brand creating unconventionally authentic attire for a global community of kindred spirits who think and act outside the box of normalcy.

Our designs are informed and inspired by the outcast, the esoteric, and the occult- we're always spinning fashion trends on their head in new and unexpected ways. We stand for the other in society, and always want to do right by our community - all while having a hell of a lot of fun in the process.

As we continue to grow, so too do we continually seek like-minded individuals to join us. The right candidate for any position will be passionate about their work and dedicated to making the brand the best that it can be as we expand into new frontiers.

We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Advisor. The ideal candidate will have excellent communication skills, demonstrating confidence and professionalism in every interaction. You should be ambitious, eager to grow within the fashion industry, and passionate about delivering exceptional service to our customers. If you thrive in a fast-paced environment and have a keen eye for detail, we encourage you to apply and become a vital part of our team.

Key Responsibilities

Resolving customer queries using the following channels: Telephone, email, live chat and social media inboxes.
Working to KPI’s to ensure all customer service enquiries are responded to and resolved in a timely manner whilst maintaining customer experience expectations
Deliver a first class service to all customers across all platforms, ensuring positive resolutions and overall customer satisfaction
Assisting the Customer Experience Manager in providing support, coaching and development for all Customer Experience Advisors
Replying to customer questions and reviews via relevant channels (Trustpilot, Yotpo)
Daily order checks to ensure fulfilment can be achieved
Processing refunds, gift cards and discount codes in line with customer expectations and with a high degree or accuracy
Populate daily operational reporting logs to allow for strategic growth
Feedback any distribution issues to line manager or order to allow for feedback throughout the wider company
Liaising with our distribution center and external partners to investigate and resolve shipping related enquiries
Propose new ideas and workflows for consideration with the aim of promoting efficiency and elevated levels of service
Other ad hoc responsibilities as required

Skills, Knowledge and Expertise

Please read before applying: This is a hybrid role based at our Cramlington office. You must live within a commutable distance, as regular in-office attendance is required based on shift patterns. Candidates outside this area will not be considered ad applications will be automatically rejected.
2+ Years experience in a similar high pressure customer service role preferred
Skilled in IT with experience in Excel, Google Sheets and CRM software
Able to handle multiple enquiries across phone, email and live chat whilst being KPI orientated
Strong organisational skills with the ability to multitask whilst working under pressure and work to deadlines
Excellent verbal and written communication skills, both with customers and the team maintaining a professional and friendly demeanor
Excellent email etiquette
Have a proven ability to resolve customer complaints or issues efficiently and effectively.
Demonstrating you naturally enjoy helping others and are service-oriented, keeping the customer’s wants and needs at the forefront of the decision making process
Being open to new ideas, continuous challenging the norm to aid development and growth within the team and wider business, whilst delivering the best possible service to all customers.
Openness to work weekend and evening shifts.

Benefits

21 days of annual leave, including bank holidays. Increasing with each year of service up to 27 days
Enhanced working from home with shift work.
Enhance maternity/paternity leave
Annual leave purchase scheme
Birthday treats
Store discount
Cycle to work scheme
Quarterly social fund
2 company wide socials annually

About Disturbia

As we continue to grow, so too do we continually seek like-minded individuals to join our ranks. The right candidate for any position will be passionate about their work and dedicated to making the brand the best that it can be as we expand into new frontiers.

Inclusivity is a guiding principle in the culture at Disturbia, whether for our employees, customers or suppliers.

We have created an environment where our people feels valued, respected and celebrated for their unique qualities and perspectives. We are committed to prioritising our awareness, constantly learning and growing as we strive to create a more inclusive and empowered future for all we cross paths with.

Our commitment to belonging is woven into the fabric of our company values, driving us to always support diversity and inclusivity as we celebrate the magic in everyone.

Quick apply

Refine Your Search

customer experience advisor jobs in killingworth, nbl