It support technician Work, Jobs in Sunderland (with Salaries)

IT Support & Projects Technician
MB&G Insurance —Wallsend
- £30,000 - £35,000 a year
- Full-time
- Windows
- SharePoint
- In-person
- Free parking
- Employee discount
Quick apply
1d
IT Technician
Gateshead College —Gateshead
- £26,109 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Maintenance
- Employee assistance programme
14d
IT Support Analyst Apprentice
APPRENTIFY GROUP —Newcastle upon Tyne
- £25,878 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
1d
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
ICT Engineer Digital Squad
Durham County Council —Durham
- £35,412 - £39,152 a year
- Temporary
- Hybrid work
- Customer service
- Maintenance
- Continuous improvement
- Annual leave
Technical Support Representative Senior
Worldpay (UK) Limited —Gateshead
- Rotating shift
- Hybrid work
- Communication skills
Quick apply
7d
Dynamics 365 - 1st Line Support Analyst
DC Thomson —Gateshead
- Full-time
- Hybrid work
- CRM software
- Writing skills
- Accounting
Quick apply
Service Desk Analyst x 2
Middlesbrough Council —Middlesbrough
- £31,022 - £32,597 a year
- Full-time
- Continuous improvement
7d
Lead Technical Support Engineer
Hubbway Limited —Cramlington
- £50,000 - £60,000 a year
- Full-time
- Mechanic experience
- Mentoring
- In-person
- Relocation assistance
Quick apply
2d
Experienced Sage Support Consultant
PKF Smith Cooper Systems —Gateshead
- Hybrid work
- Phone etiquette
Service Desk Technician
Cubic Corporation —Stockton-on-Tees
- Full-time
Level 2 EUC Engineer - 6 month Contract
Ekco —Stockton-on-Tees
- Communication skills
Quick apply
Service Desk Manager
NECSWS —Hartlepool
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Manager
Middlesbrough Council —Middlesbrough
- £45,091 - £47,181 a year
- Full-time
- Continuous improvement
- Team management
- Budgeting
12d
Senior Service Desk Consultant - 3rd Line
TSG —Gateshead
- £0.01 - £45,000.00 a year
- Azure
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Digital Inclusion Apprentice (Level 3)
Middlesbrough Council —Middlesbrough
- £15,433.44 a year
- Full-time
- Computer literacy
- Data entry
- Typing
5d
IT Support Technician
Emporium Leisure Group Limited —Newcastle upon Tyne
- £24,420.00 - £47,130.85 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Store discount
- Employee discount
Quick apply
IT Support Technician
Filtronic —Sedgefield
- Full-time
- Hybrid work
- Maintenance
- Continuous improvement
- Organisational skills
Quick apply
3d
2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- Training & development
- Communication skills
Quick apply
Sage Support Technician (Entry Level)
PKF Smith Cooper Systems —Gateshead
- Hybrid work
- Phone etiquette
- Communication skills
3d

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it support technician jobs near sunderland

IT Support & Projects Technician

MB&G Insurance
Wallsend

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
1 day ago

Benefits

Free parking
Additional leave
On-site gym
Company pension
Private medical insurance
Employee discount
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Live chat
Jira
Technical troubleshooting
Desktop support
TCP
Cloud infrastructure
Incident management
Stakeholder collaboration
Software deployment
Stakeholder liaison
Ticket management
Project coordination
Microsoft Exchange
Windows
User account management
Change management
Computer hardware
Technical support incident logging
SharePoint
Technical writing
ServiceNow
IP networking
IT incident logging
Application support
Incident log maintenance
Communication skills
Active Directory
Intune

Full job description

Job Summary

We are seeking a dynamic and proactive IT Support & Projects Technician to join our team. In this role, you will will combine day-to-day support with active involvement in technology projects, system enhancements, and implementation work. This role helps maintain reliable and secure IT services while also contributing to change initiatives, process improvements, and the successful rollout of new tools and systems across the organisation.

This position provides first- and second-line technical support, troubleshoots hardware and software issues, manages user accounts and devices, and assists with the planning and delivery of IT projects, system upgrades, deployments, and infrastructure improvements. The role works closely with internal teams, outsourced IT providers, and stakeholders to ensure services remain dependable and that technology changes are implemented smoothly.

Responsibilities

Provide technical support to users via phone, email, and chat channels
Diagnose and troubleshoot hardware, software, network, account, and device issues in a timely manner
Log, manage, and update incidents using helpdesk or ticketing systems
Support project delivery by assisting with system improvements, testing, and rollouts
Assist with the setup, configuration, deployment, and implementation of business applications, user accounts, devices, and system upgrades
Contribute to project planning, requirements gathering, infrastructure improvements, and change activities for technology initiatives
Deliver small-scale technology enhancements and process improvements alongside the support function
Communicate solutions clearly to users, avoiding technical jargon where possible
Maintain accurate documentation of issues, fixes, support procedures, and project activities
Identify recurring issues and recommend improvements to systems, processes, and user experience

Skills

2-3 years experience in a hands-on technical support or service desk environment, with exposure to project delivery or system implementation work
Strong troubleshooting and problem-solving skills, with the ability to balance operational support and project tasks effectively
Experience with helpdesk or ticketing systems and familiarity with ITIL processes, ideally alongside project coordination or change activities
Working knowledge of Windows environments and common business applications
Experience supporting users in a business environment and contributing to technology changes, improvements, or rollouts
Ability to work collaboratively with internal teams, third-party providers, and project stakeholders
Experience supporting cloud-based environments (e.g. Microsoft Azure) and understanding of implementation considerations
Strong communication skills, with the ability to explain technical issues and project updates to non-technical users

Tech skills

Microsoft 365 suite - including Exchange, Teams, SharePoint, and related collaboration tools
Active Directory/Entra ID
Windows operating systems (desktop/laptop support)
Basic networking knowledge (e.g. TCP/IP, DNS, VPNs)
Endpoint/device management tools (e.g. Intune) and support for technology rollouts
Helpdesk/ticketing systems (e.g. ServiceNow, Jira Service Management) and basic project/change documentation

Join us as an IT Support & Projects Technician if you’re passionate about technology solutions that empower users and streamline operations. Bring your technical expertise and enthusiasm for learning to a role where every day presents new challenges—and opportunities—to make a real impact!

Pay: £30,000.00-£35,000.00 per year

Benefits:

Additional leave
Company pension
Employee discount
Free parking
Life insurance
On-site gym
On-site parking
Private medical insurance
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

it support technician jobs in sunderland

IT Support & Projects Technician

IT Technician

IT Support Analyst Apprentice

IT Support Specialist

ICT Engineer Digital Squad

Technical Support Representative Senior

Dynamics 365 - 1st Line Support Analyst

Service Desk Analyst x 2

Lead Technical Support Engineer

Experienced Sage Support Consultant

Service Desk Technician

Level 2 EUC Engineer - 6 month Contract

Service Desk Manager

Service Desk Manager

Senior Service Desk Consultant - 3rd Line

Digital Inclusion Apprentice (Level 3)

IT Support Technician

IT Support Technician

2nd Line Support Technician

Sage Support Technician (Entry Level)

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