It Work, Jobs in Samlesbury, Lan (with Salaries)

2nd Line IT Engineer
MCS Group —Ormskirk
- £28,500 a year
- Full-time
- Computer networking
- In-person
- Communication skills
- Free parking
- Gym membership
Quick apply
IT Support Engineer (1st Line)
Forbes Solicitors —Preston
- Full-time
- Microsoft Outlook
- Windows
- IT
- Annual leave
- Employee discount
Senior Helpdesk Analyst
Smart Information Technologies Ltd —Preston
- From £28,000 a year
- Full-time
- Customer service
- ERP systems
- Mentoring
- Free parking
- Employee discount
Quick apply
8d
IT Service Desk Analyst
Speed Medical —Chorley
- Up to £27,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Work from home
Quick apply
IT Support Analyst
Birchall Blackburn Law —Preston
- Full-time
- Management
- Windows
- Microsoft Office
4d
IT Support Technician
The Networking People Limited —Lancaster
- £27,000 - £30,000 a year
- Full-time
- Communication skills
- Free parking
- Employee discount
Quick apply
IT Systems Engineer (Infrastructure & Security)
KeTech Systems Ltd —Preston
- Full-time
- Azure
- Windows
- IT
- Free parking
- Annual leave
Quick apply
IT Desktop Support
Axiom Technologies —Clitheroe
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
IT Support Technician
National Care Group —Clayton le Moors
- Up to £36,000 a year
- Hybrid work
- Azure
- Customer service
- Travel
- Paid training
- Referral programme
Quick apply
5d
IT Support level 2 Engineer
Part Four —Warrington
- £30,000 - £33,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Scripting
- Free parking
Quick apply
22h
IT Systems Support Officer
Progress Housing Group Ltd —Leyland
- £37,364 - £38,684 a year
- Customer service
- Microsoft Office
- SQL
- Employee assistance programme
- Sick pay
4d
1st Line IT Service Desk Engineer
Outcomes First Group —Bolton
- £25,837.20 a year
- Hybrid work
- Azure
- Customer service
- Continuous improvement
- Employee discount
IT Infrastructure Engineer
EG Group —Horwich
- Full-time
- Hybrid work
- Windows
- Scripting
- IT
- Free parking
- Annual leave
IT Technician
VB DISTRIBUTION —Darwen
- Up to £25,000 a year
- Full-time
- Windows
- Organisational skills
- In-person
Quick apply
14d
IT Applications Analyst
Forbes Solicitors —Preston
- Full-time
- Continuous improvement
- Annual leave
- Employee discount
2nd Line IT Support Engineer
Evolve BG Ltd —Wigan
- Azure
- Computer Science
- Microsoft Office
Quick apply
14d
IT Technician
NRG Riverside —Skelmersdale
- £33,475 a year
- Monday to Friday
- Azure
- Windows
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Senior IT Engineer
KeTech Systems Ltd —Preston
- Full-time
- Azure
- DevOps
- Free parking
- Annual leave
Quick apply
Technical Support Engineer
Telana —Preston
- Azure
- Windows
- Machine learning
- Employee assistance programme
5d
IT Support Specialist - (MSP)
Equasys —Warrington
- £32,000 - £37,000 a year
- Full-time
- Azure
- Windows
- Driving
- Free parking
- Sick pay
Quick apply

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2nd Line IT Engineer

MCS Group
Ormskirk

Quick apply

Job details

Permanent | Full-time
£28,500 a year

Benefits

Free parking
Company pension
Canteen
Company events
Private medical insurance
Gym membership
On-site parking

Qualifications

Microsoft Windows Server
Desktop support
Technical support
IT support
Customer relationship management
Computer networking
Communication skills
Active Directory

Full job description

THE ROLE

As an IT Engineer, you will handle escalated technical issues from the 1st line and junior engineers, working across desktop, server, network, Microsoft 365, and cloud services. You’ll be expected to resolve complex tickets independently, assist with onboarding and configuration tasks, and contribute to service improvements. This is a hands-on technical role ideal for someone confident in managing varied issues and progressing within a busy MSP environment.

KEY RESPONSIBILITIES

- Take ownership of escalated service tickets and ensure timely, effective resolution.

- Troubleshoot and resolve technical issues across endpoints, servers, cloud, and networking.

- Manage incidents and service requests within agreed SLAs.

- Assist with onboarding of new users, sites, and services for existing clients.

- Provide onsite support where required.

- Identify and escalate recurring problems or critical issues to senior engineers.

- Support and mentor junior members of the service desk team.

- Work closely with the 1st line and project teams to ensure consistent service delivery.

- Contribute to internal documentation, knowledge base, and technical processes.

- Deliver clear, helpful updates to clients throughout the ticket lifecycle.

- Provide guidance and reassurance, ensuring a professional and responsive service.

- Build positive client relationships through excellent service and communication.

EXPERIENCE AND SKILLS NEEDED

- Minimum 2–3 years’ experience in a technical support role, ideally in an MSP or similar environment.

- Strong technical knowledge across Microsoft 365, Windows Server, Active Directory, desktop support, and basic networking.

- Experience with RMM tools and ticketing systems.

- Comfortable resolving complex issues independently.

- Calm under pressure and able to manage. competing priorities.

- Strong written and verbal communication skills

- Certifications such as CompTIA, Microsoft, or networking credentials (desirable but not essential).

Pay: £28,500.00 per year

Benefits:

Canteen
Company events
Company pension
Free parking
Gym membership
On-site parking
Private medical insurance

Application question(s):

Why would you like to work at MCS?

Experience:

MSP / IT support: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

it jobs in samlesbury, lan

2nd Line IT Engineer

IT Support Engineer (1st Line)

Senior Helpdesk Analyst

IT Service Desk Analyst

IT Support Analyst

IT Support Technician

IT Systems Engineer (Infrastructure & Security)

IT Desktop Support

IT Support Technician

IT Support level 2 Engineer

IT Systems Support Officer

1st Line IT Service Desk Engineer

IT Infrastructure Engineer

IT Technician

IT Applications Analyst

2nd Line IT Support Engineer

IT Technician

Senior IT Engineer

Technical Support Engineer

IT Support Specialist - (MSP)

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