It service manager Work, Jobs in Sunderland, Twr (with Salaries)

IT Service Desk and Support Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
3d
IT Service Improvement Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
3d
IT Manager
Lionweld Kennedy —Middlesbrough
- Full-time
- Training & development
- Communication skills
- Time management
- Free parking
- Employee assistance programme
13d
Senior IT Systems Analyst
J Barbour and Sons —South Shields
- Full-time
- Computer Science
- APIs
- Agile
- Free parking
- Store discount
Quick apply
IT Manager - Integration & Business Intelligence
J Barbour and Sons —South Shields
- Full-time
- Computer Science
- ERP systems
- Bachelor's degree
- Free parking
- Store discount
Quick apply
4d
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
Change, Configuration and Release Management Team Manager
NECSWS —Hartlepool
- Full-time
- Management
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Incident Manager
Giacom —Prudhoe
- £30,000 - £35,000 a year
- Hybrid work
- Maintenance
- SQL
- Agile
- Annual leave
Quick apply
Service Desk Analyst
Health Research Authority —Newcastle upon Tyne
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- Continuous improvement
15h
Senior Service Desk Consultant - 3rd Line
TSG —Gateshead
- £0.01 - £45,000.00 a year
- Azure
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Senior Salesforce Architect
Ocado Retail —Sunderland
- Full-time
- Hybrid work
- Salesforce
- Software development
- AI
- Annual leave
Power Platform Solutions Architect
razorblue Careers —Stockton-on-Tees
- £55,000 - £60,000 a year
- Hybrid work
- Azure
- Research
- Mentoring
- Life insurance
Quick apply
Senior Product Manager
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- AWS
- Employee assistance programme
- Employee discount
Quick apply
Head of AI Delivery
Infected Blood Compensation Authority —Newcastle upon Tyne
- £58,655 a year
- Full-time
- Presentation skills
- AI
- Business
- Annual leave
12d
Associate Director- BIM Manager- Birmingham, Belfast, Edinburgh, Glasgow, Leeds, Manchester, Newcastle
Turner & Townsend —Newcastle upon Tyne
- Full-time
- Research
- Business development
- Presentation skills
Quick apply
11d
Senior Delivery Manager
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- AWS
- Contracts
- Agile
- Employee assistance programme
- Employee discount
Quick apply
Cyber Security Consultant
TSG —Gateshead
- £0.01 - £75,000.00 a year
- Remote
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Software Engineer (UK Remote)
Turnitin, LLC —Newcastle upon Tyne
- Full-time
- Remote
- Java
- AWS
- Mentoring
- Annual leave
Quick apply
Cloud Infrastructure Engineer - AWS
Giacom —Prudhoe
- £45,000 - £49,000 a year
- DevOps
- AWS
- Scripting
- Annual leave
Quick apply
Engineering Manager Core Experience - UK/IR market
LeoVegas Mobile Gaming Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- English
- Project management
- Driving
- Free parking
- Annual leave
Quick apply

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it service manager jobs near sunderland, twr

IT Service Desk and Support Manager

Newcastle Building Society -
Newcastle upon Tyne

Apply Now

Job details

Full-time
3 days ago

Benefits

Cycle to work scheme
On-site gym
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Gym membership
Paid volunteer time
Car scheme

Qualifications

IT team management
IT service management
Ticket management
Performance management
Continuous improvement
Customer support
Information technology team management
Help desk

Full job description

Job Posting Title

IT Service Desk and Support Manager

Salary Band

Competitive

Job Description

About the Role

As a leader within our Service Desk operation, you will be responsible for ensuring the service is responsive, customer-focused and continually evolving to meet the needs of the organisation. As an experienced and people-focused IT Service Desk & Support Manager, you will lead the delivery of a high-performing IT support function that enables colleagues to work effectively and efficiently.

Acting as the primary interface between IT and the business, you will play a critical role in shaping how colleagues experience technology, balancing exceptional customer service with strong operational control, governance and compliance.

You will lead the Service Desk team, including first-line support, triage and walk-up support capabilities, ensuring incidents, service requests, access management activities and user lifecycle processes are handled consistently and effectively. Supporting users, you will create an environment where service excellence, accountability and continuous improvement are at the heart of everything the team delivers.

Beyond business-as-usual operations, you will be instrumental in improving the overall user experience. You will work to enhance service portal capabilities, knowledge management, self-service adoption and support technologies such as virtual agents and chatbots. By analysing trends and user feedback, you will identify opportunities to simplify processes, reduce demand and improve service outcomes.

Working closely with Service Delivery, Incident Management, Problem Management and Service Improvement teams, you will ensure the Service Desk is not simply a reactive support function but an active contributor to wider service improvement initiatives. You will also take ownership of access management and joiner, mover and leaver processes, ensuring they remain secure, auditable and aligned with regulatory requirements.

About You

We are looking for an experienced Service Desk or IT Support leader who understands that great IT support is about more than resolving tickets. You are passionate about delivering an outstanding user experience and creating a Service Desk function that is trusted, valued and seen as a key enabler of business success.

You have a proven track record of leading front-line support teams, developing individuals and building a positive, customer-focused culture where people are empowered to perform at their best. You know how to balance operational demands with longer-term improvement initiatives and are comfortable managing priorities in a busy and fast-paced environment.

You bring a strong understanding of IT service management practices, including incident, request, access and knowledge management, and have experience working with modern ITSM platforms and service portals. You understand the value of self-service, automation and knowledge sharing, and are enthusiastic about using technology to improve both efficiency and the user experience.

About Us
The Newcastle Building Society Group comprises of Newcastle Building Society, Manchester Building Society, Newcastle Financial Advisers and Newcastle Strategic Solutions. Our purpose, connecting our communities with a better financial future inspires and directs our activities.

As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.

What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

Financial

Corporate bonus scheme (on target 10%, up to a maximum 15%)
Pension scheme (up to 9% employer contribution)
Annual performance related pay reviews
Colleague mortgage scheme
Electric car salary sacrifice scheme
Life assurance (4x salary) and income protection
Access to our financial advisers
Access to a range of high street and online discounts

Work/Life Balance

A 35-hour weekly contract - We are happy to talk flexible working and welcome discussions
30 days’ annual leave + bank holidays
The option to buy and sell up to 5 days’ holiday
Hybrid working (typically 3 days’ home based)
Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood

Health and Wellbeing

Private medical insurance
Access to a health cash plan through a Medicash scheme
Access to an employee assistance programme
Free onsite gym at our Cobalt head office and access to discounted gym’s
Two paid volunteering days’ each year
Cycle to work scheme

Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at [email protected]

Company:

Newcastle Strategic Solutions Limited

Apply Now

Refine Your Search

it service manager jobs in sunderland, twr

IT Service Desk and Support Manager

IT Service Improvement Manager

IT Manager

Senior IT Systems Analyst

IT Manager - Integration & Business Intelligence

IT Support Specialist

Change, Configuration and Release Management Team Manager

Incident Manager

Service Desk Analyst

Senior Service Desk Consultant - 3rd Line

Senior Salesforce Architect

Power Platform Solutions Architect

Senior Product Manager

Head of AI Delivery

Associate Director- BIM Manager- Birmingham, Belfast, Edinburgh, Glasgow, Leeds, Manchester, Newcastle

Senior Delivery Manager

Cyber Security Consultant

Senior Software Engineer (UK Remote)

Cloud Infrastructure Engineer - AWS

Engineering Manager Core Experience - UK/IR market

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