We are looking for enthusiastic and positive individuals who are customer focused and committed to delivering modern and effective services.
Specifically, we are looking to appoint 1 Part Time Temporary Assistant PACE Officers who will be responsible for administering a range of debt recovery and income management related tasks in the Council’s Payments, Accounts, Collection & Enforcement (PACE) Team.
The post within the Enforcement Team is Temporary for 12 months, part-time 22.2 hours per week.
This posts are hybrid roles with the office base at Howden House.
For these roles you will need a range of debt recovery skills and/or income management experience including:
- Experience of pro-actively contacting customers to ask them to pay their debts.
- Experience communication and negotiation skills including managing challenging discussions.
- Experience of working collaboratively with external agencies.
- Experience of Accounts Receivable and managing customer accounts.
- Allocating income to ensure customer accounts are kept up to date.
- The ability to effectively liaise with internal and external stakeholders in relation to debt collection and debt management.
- Excellent I.T. skills to utilise the team’s web-based debt recovery system and the Council’s finance systems that are used to manage income collection and associated processes.
These varied and challenging roles require a keen commitment to teamwork, exceptional communication and customer care skills and the ability to liaise effectively with a wide range of internal and external stakeholders.
If you are enthusiastic and have the necessary skills, knowledge, and experience to join our team we would like to hear from you.
Please carefully read the job description and person specification for this post before completing your application and confirm within your application which role you are interested in, or whether you wish to be considered for both vacancies.
If you would like to find out more about the posts please contact Samantha Bexon [email protected]
We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.
It is a great time to join us and we welcome your application.
Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form.
We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.
Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.
If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.
Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.
