Warehouse operations & process lead Work, Jobs in Guildford, Sry (with Salaries)

Customer Service Assistant
A.L.O.B Ltd —Send
- £30,000 a year
- Full-time
- CRM software
- Google Suite
- Microsoft Office
- Free parking
Quick apply
3d
Warehouse Operative - Evenings
Evri —Crawley
- £12.71 an hour
- Part-time
- Annual leave
14d
Warehouse/Fulfilment Manager
Killer Commerce Limited —Horley
- £26,000 - £31,000 a year
- Weekend availability
- Continuous improvement
- Team management
- Organisational skills
- Free parking
- Employee discount
Quick apply
21h
Outbound Operations Shift Team Leader
Monica Vinader —London
- Continuous improvement
- Travel
- Training & development
Quick apply
Continuous Improvement Process Engineers
Thermo Fisher Scientific —East Grinstead
- Full-time
- Microsoft Powerpoint
- Engineering
- Data analysis skills
Senior Supply Chain Operations Manager
Karo Healthcare —Maidenhead
- Full-time
- Hybrid work
- Analysis skills
- No degree
- Business
- Flexible schedule
Quick apply
Regional Account Manager - Energy
Crane Worldwide UK Limited —Middlesex
- CRM software
- Sales
- Customer service
Inbound Quality Shift Team Leader
Monica Vinader —London
- Analysis skills
- Quality control
- Travel
Quick apply
Senior Retail Operations Manager - Fixed Term
Maybourne —South West London
- Full-time
- Training & development
- Annual leave
- Referral programme
Quick apply
Logistics Manager
LG Courier Service Ltd —Basingstoke
- £36,000 - £42,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Organisational skills
Quick apply
Delivery Driver/Branch Assistant
LKQ Corporation —Basingstoke
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
QHSE Systems Manager
KION Group AG —Basingstoke
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
- Relocation assistance
14d
Procurement Systems Manager, Head Office
Delaware North —Uxbridge
- £40,000 a year
- No degree
- Travel
2d
Materials Manager
Hitachi —London
- Full-time
- Continuous improvement
- Team management
- Budgeting
- Employee assistance programme
- Life insurance
SAP Business Process Principal – Supply Chain (Hybrid)
Insulet Corporation —London
- Full-time
- Hybrid work
- Engineering
- Continuous improvement
- Manufacturing
2d
Senior Solutions Engineering Manager
Crane Worldwide Logistics UK —Middlesex
- PMP
- Engineering
- Master's degree
10d
Logistic Controller
Taiko —Acton
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Negotiation
- Employee discount
Quick apply
11d
Fleet Specialist Team Lead
Voi Technology —Mitcham
- Weekend availability
- English
- Team management
Quick apply
10d
Warehouse Team Leader
InPost UK —Farnborough
- £30,600 a year
- Supervising experience
- Training & development
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
Deputy Manager
Iceland —Surbiton
- £34,188 a year
- Full-time
- Customer service
- Training & development
- Retail management
- Employee discount
- Referral programme

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warehouse operations & process lead jobs near guildford, sry

Customer Service Assistant

A.L.O.B Ltd
Send

Quick apply

Job details

Graduate | Full-time
£30,000 a year
3 days ago

Benefits

Free parking
On-site parking

Qualifications

Live chat
CRM software
Google Suite
Sales support
Customer service call handling
Inbound customer enquiry call handling
Returns processing
Microsoft Office Suite
Complaint handling
Microsoft Office
Data entry
Customer interaction
Communication skills
Supply chain customer service
A Level

Full job description

Role Overview

The Customer Service Assistant serves as the first point of contact for customers, providing support via phone, email, and chat. You’ll help resolve enquiries, process orders, and ensure a seamless customer experience that upholds our company’s reputation for excellence for our 3 Brands: Ram Rugby, Ram Cricket & Uber Games. This role will support the Sales & Operations team by handling customers' queries and issues professionally, accurately, and promptly whilst maintaining a friendly, personal and individual approach.

Reporting To: Head of Operations

Key responsibilities

1. Responsible for managing the customer’s experience which includes:

a. Respond promptly and courteously to customer inquiries across multiple channels (phone, email, live chat). Judging the best way to resolve the query, ensuring the customer is happy but also considering the business impact of each decision.

b. Assist customers with product/service questions, order placement, returns, and billing issues.

c. Follow up with customers to ensure their issues are resolved and they’re satisfied with the outcome.

d. Accurately enter and update customer information in the CRM system.

e. Log all issues and report on all areas to ensure Customer feedback loops lead to improvement

f. Dealing with all returned items, contacting customers where necessary and processing either replacement or refund and maintaining a log.

g. Escalate complex or unresolved issues to Head of Operations or management.

h. Liaising with the team at the 3PL warehouse and maintaining good communication to ensure smooth running of deliveries and logging claims when necessary.

i. Chase factories and update customers chasing PO products.

2. Meet or exceed individual and team performance metrics (response time, resolution rate, customer satisfaction).

3. Monitoring online & social channels and responding appropriately.

4. Work as part of the wider team providing additional cover as and when needed.

Key Requirements

· Great Communication: Clear, empathetic verbal and written communication skills.

· Problem-Solving: Ability to analyse issues, think critically, and propose effective solutions.

· Technical Proficiency: Comfortable using CRM tools, ticketing systems, and basic office software (e.g., MS Office or Google Workspace).

· Time Management: Organise tasks effectively to handle high volumes of inquiries without sacrificing quality.

· Teamwork: Collaborative mindset and willingness to support colleagues. Demonstrable experience of working with small teams.

· Adaptability: Ability to handle change and multitask in a fast-paced environment.

· Attention to Detail: Accurate data entry and careful documentation of customer interactions.

· Education: Strong A-Level results

· Located in commuting distance to Surrey office

Nice to have ‘s

· Passion and Interest in Sports & Games - particularly Rugby and Cricket

Job Types: Full-time, Graduate

Pay: £30,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

warehouse operations & process lead jobs in guildford, sry

Customer Service Assistant

Warehouse Operative - Evenings

Warehouse/Fulfilment Manager

Outbound Operations Shift Team Leader

Continuous Improvement Process Engineers

Senior Supply Chain Operations Manager

Regional Account Manager - Energy

Inbound Quality Shift Team Leader

Senior Retail Operations Manager - Fixed Term

Logistics Manager

Delivery Driver/Branch Assistant

QHSE Systems Manager

Procurement Systems Manager, Head Office

Materials Manager

SAP Business Process Principal – Supply Chain (Hybrid)

Senior Solutions Engineering Manager

Logistic Controller

Fleet Specialist Team Lead

Warehouse Team Leader

Deputy Manager

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