Head coach Work, Jobs in Hattersley, Gtm (with Salaries)

Head of Customer Service
Stellify —Manchester
- £95,000 a year
- Full-time
- Team management
- Training & development
Quick apply
11d
Global Head of Talent
Tes Global —Sheffield
- £75,000 - £90,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
Quick apply
Head of Category - Wall
Wienerberger AG —Cheadle
- Monday to Friday
- Product management
- Travel
- Employee assistance programme
Women's Head Football Coach
UA92 —Manchester
- £25 an hour
- Recruiting
- Leadership
- School
- Annual leave
Head of Sales - Remote (England)
Evergreen Services Group —Warrington
- £80,000 - £100,000 a year
- Full-time
- Remote
- AI
- Leadership
- Annual leave
Quick apply
Head of Brand & Content
The Fragrance Shop —Manchester
- Social media management
- Leadership
- Free parking
- Work from home
Director, Head of Risk & Control and Divestment Programme Management
Barclays —Knutsford
- Analysis skills
- Team management
- Mentoring
Head of Leisure - Hale Country Club & Spa
THG Ingenuity —Hale Barns
- Customer service
- Hotel
- Leadership
Quick apply
Basketball Head Coach
UA92 —Manchester
- £20 an hour
- Recruiting
- School
- Annual leave
Head of TechOps Delivery
Betfred —Manchester
- £85,000 - £100,000 a year
- Full-time
- Organisational skills
- Agile
- Leadership
Quick apply
Lead Producer
Footasylum —Manchester
- Hybrid work
- Continuous improvement
- Team management
- Organisational skills
Debate Performance Coach
Brighton College —Town
- £40 - £50 an hour
- Part-time
- Microsoft Powerpoint
Quick apply
Head of Data
The Fragrance Shop —Manchester
- Computer Science
- No degree
- AI
- Free parking
- Work from home
Head of Performance Marketing
The Fragrance Shop —Manchester
- Leadership
- Analytics
- Free parking
- Work from home
Curriculum Manager - Infrastructure
Apprentify Group —Wilmslow
- Hybrid work
- Sales
- Education
- Continuous improvement
- Annual leave
Quick apply
Learning and Development Lead
Training Qualifications UK —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Project management
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
GROUP RESERVATIONS MANAGER
RAMONA & The Firehouse —Manchester
- £38,000 - £40,000 a year
- Full-time
- Business development
- Training & development
Quick apply
Head of Performance Marketing
Prestige Gifting Ltd —Halifax
- From £60,000 a year
- Full-time
- Business development
- Budgeting
- In-person
- Free parking
Quick apply
Regional Head of Health, Safety & Environmental – (Europe, Middle East, and Africa)
Rotork —Manchester
- Full-time
- Hybrid work
- Engineering
- Continuous improvement
- Travel
Quick apply
14d
Head of Physical Education (Deputy Director of Learning, Creative Faculty)
Star Academies —Rossendale
- £5,820 a year
- Call to connect
- Leadership
- School
- Teaching
4d

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Head of Customer Service

Stellify
Manchester

Quick apply

Job details

Full-time
£95,000 a year
11 days ago

Qualifications

Operations management
Process improvement
Complaint handling
Performance management
Change management
Continuous improvement cycles oversight
Team management
Change leadership
Customer interaction
Training & development
Root cause analysis
Operations leadership experience

Full job description

Head of Customer Service

Greater Manchester (office based, full time) · £95,000 + benefits

Run the customer service operation for a high-volume competitive consumer retailer. 80+ people across in-house teams and outsourced partners, and a wide range making up the customer base.

The contact profile is broad. Order and delivery questions at volume, returns and refunds, complaints that carry a regulated process and formal deadlines, and queries on products sold by partner brands. Volumes swing hard through peak trading, add all this into a very competitive sector and service has to be flawless.

There is change happening across the business. New technology, a customer function being redesigned, and work underway on how much of the operation sits with outsourced partners. This role plays a part in the delivery of all of it. What it is measured on is the day to day: how fast customers get an answer, how well the operation runs, what it costs, the culture in the teams, and what customers say afterwards.

What you'll own

Day to day performance of the contact centre across 80+ people: speed of answer, resolution, quality, cost to serve
What customers tell you, what it means, and getting the causes fixed with the teams that create them
The culture on the floor: the standard your managers hold, how people are coached, whether good people stay
The outsourced partner relationships: performance, quality, commercials, and a consistent experience whoever the customer reaches
Efficiency: forecasting and scheduling through peak, contact reduction, and the balance between automated and human channels
The structure underneath you and the capability of the managers in it

You'll report to the Customer Experience Director as their number 2. They hold the wider experience and commercial agenda. You hold and stabalise the operation, with the room to run it your way, and involvement in some of the change work wherever it touches service.

The first 12 months

Get hold of the operation and steady the contact types that are costing the business trust. Put measures in place that tell you the truth about performance week to week. Lift the standard of the management layer through investement into cross-training, performance management and upskilling all roles from complaints through to senior managers.

Our ideal applicant

A service leader who has run a contact centre of similar scale and challange: forecasting, scheduling, quality frameworks, and what moves the numbers week to week
Has managed outsourced partners on performance, quality and the commercial conversation
Comfortable with a mixed contact profile, transactional order queries at volume alongside complaints that carry a regulated process
Builds culture deliberately: coaches managers, holds a standard, and keeps good people in the building
Runs on numbers and can talk to cost to serve, contact rate and what poor service costs the business
Steady in a business that is changing around them, and clear on what service needs to stay solid while it does
A leader who has held consistency of role and lead service delivery through various sizes of teams is crucial for this role

The package

£95,000 base salary
Full time, office based in Greater Manchester
Benefits detail shared on application

All applications are handled confidentially by Stellify.

Quick apply

Refine Your Search

head coach jobs in hattersley, gtm

Head of Customer Service

Global Head of Talent

Head of Category - Wall

Women's Head Football Coach

Head of Sales - Remote (England)

Head of Brand & Content

Director, Head of Risk & Control and Divestment Programme Management

Head of Leisure - Hale Country Club & Spa

Basketball Head Coach

Head of TechOps Delivery

Lead Producer

Debate Performance Coach

Head of Data

Head of Performance Marketing

Curriculum Manager - Infrastructure

Learning and Development Lead

GROUP RESERVATIONS MANAGER

Head of Performance Marketing

Regional Head of Health, Safety & Environmental – (Europe, Middle East, and Africa)

Head of Physical Education (Deputy Director of Learning, Creative Faculty)

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