Application support analyst Work, Jobs in Rochester, Ken (with Salaries)

Application Support Analyst
Ki —London
- Full-time
- Hybrid work
- Microsoft Access
- Salesforce
- SQL
Quick apply
Operations Support Analyst
Ground Control —Billericay
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Communication skills
- Annual leave
- Life insurance
Quick apply
2d
QA Analyst
NashVille Business Partners —Chelmsford
- £43,000 - £46,000 a year
- Full-time
- Azure
- Oracle
- DevOps
- Free parking
Quick apply
4d
IT Support Technician (1st/2nd Line)
FAITHORN FARRELL TIMMS LLP —Orpington
- £25,000 - £26,000 a year
- Full-time
- SharePoint
- IT
- In-person
- Bereavement leave
- Sick pay
Quick apply
5d
Lead Business Analyst (Techno-Functional)
Fiserv —Basildon
- Full-time
- System design
- SQL
- APIs
Lead Cyber Security Analyst
OFGEM —London
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Azure
- Management
- Analysis skills
- Annual leave
- Flexible schedule
Primary System Analyst, Charles River Development, Assistant Vice President
State Street —London
- Full-time
- Oracle
- Customer service
- Bachelor's degree
SOLUTION ARCHITECT
Laing O'Rourke —Dartford
- Computer Science
- Business development
- Presentation skills
Lead Software Engineer - Risk/ FORT BUS MGMT
JPMorganChase —London
- Full-time
- Financial services
- AI
- Communication skills
7d
Full Stack Engineer (Backend Heavy)
QuantumLoopAI —London
- Full-time
- Remote
- Azure
- Analysis skills
- JavaScript
Quick apply
Application Support Analyst
The Pensions Ombudsman —London
- £37,500 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
5d
Data Analyst – Parametric Estimator
BAE Systems —Rochester
- £40,000 a year
- Microsoft Excel
- Data analysis skills
- SQL
2d
Business Systems & Change Analyst
Commercial Services Group —West Malling
- £36,000 a year
- Full-time
- ERP systems
- Microsoft Office
- Analysis skills
- Annual leave
Quick apply
IT Systems Analyst
Kent Community Health NHS Foundation Trust —Ashford
- £32,073 - £39,043 a year
- Full-time
- Patient care
4d
Bureau Data Analyst Lead
Commercial Services Group —West Malling
- £32,126.17 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Leadership
- Annual leave
- Employee discount
Quick apply
Business Analyst
Apex Infinity Solutions —East Peckham
- From £26,000 a year
- Full-time
- Data analysis skills
- English
- Administrative experience
- Free parking
- Annual leave
Quick apply
Senior LMS Analyst
Metropolitan Police —Sidcup
- £60,400 - £65,886 a year
- Full-time
- Management
- English
- Supervising experience
9d
Service Desk Support Analyst
FRP Advisory Group —Brentwood
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
6d
Data & Information Apprentice
L&Q —London
- £24,545 - £27,009 a year
- Hybrid work
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance programme
4d
Principal Test Engineer
Vanquis —Chatham
- Full-time
- SQL
- Mentoring
- Organisational skills
Quick apply
11d

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Application Support Analyst

Ki -
London

Quick apply

Job details

Full-time

Qualifications

Microsoft Windows Server
Microsoft Access
Salesforce
SQL
ITIL
IT
Problem management
Application support
Root cause analysis
SaaS
Communication skills
HTML
T-SQL

Full job description

Who are we?

Look at the latest headlines and you will see something Ki insures. Think space shuttles, world tours, wind farms, and even footballers’ legs.

Ki’s mission is simple. Digitally disrupt and revolutionise a 335-year-old market. Working with Google and UCL, Ki has created a platform that uses algorithms, machine learning and large language models to give insurance brokers quotes in seconds, rather than days.

Ki is proudly the biggest global algorithmic insurance carrier. It is the fastest growing syndicate in the Lloyd's of London market, and the first ever to make $100m in profit in 3 years.

Ki’s teams have varied backgrounds and work together in an agile, cross-functional way to build the very best experience for its customers. Ki has big ambitions but needs more excellent minds to challenge the status-quo and help it reach new horizons.

We are seeking a skilled and motivated Application Support Engineer to join a team that provides hands-on support for many applications. The ideal candidate will have a strong background in supporting a wide range of SaaS and COTS products, with specific experience of Insurance applications.

This role involves troubleshooting, resolving technical issues, and providing exceptional customer support to ensure the smooth operation of our software solutions. The solutions supported cover several mid and back-office teams within Ki such as Finance, Underwriting Operations, Claims, Actuarial, Risk and People teams.

What you will be doing️

Provide technical support for a wide range of SaaS and COTS applications
Troubleshoot and resolve application issues reported by end users quickly, using your knowledge and skills to deliver rapid and effective resolution
Collaborate with development teams within Ki and vendors to identify and fix issues
Take ownership of incidents and issues that span multiple teams, coordinating cross-team efforts to drive resolution and ensure clear communication throughout
Facilitate effective communication between teams, acting as a central point of coordination for complex, multi-system issues
Oversee the day-to-day operations of various applications, ensuring they are running efficiently and effectively
Monitor system performance and health, addressing potential issues proactively.
Performing routine application maintenance tasks, such as applying updates and patches, and ensuring the application environment is stable and secure.
Creating and maintaining documentation related to application support processes, procedures, and knowledge base articles.
Conduct training sessions and create user guides to help end users maximize the use of our products
Lead the response to application-related incidents, ensuring timely resolution and minimal disruption to business operations
Perform Root Cause Analysis to investigating the underlying causes of application problems to prevent recurrence

Requirements

Proven problem-solving skills and a proactive approach to improving system performance
A wide range of technical skills to cover the breadth of applications supported
Prior Insurance domain knowledge is crucial to this role
Experience with ITIL frameworks.
Deep knowledge of IT service management (ITSM) processes, including incident and problem management
Proficiency in performance monitoring tools and techniques.
Experience working with Microsoft-based technologies, including:
- T-SQL
- Understanding of HTML
- Familiarity with Microsoft Entra (identity and access management)
- Experience installing, configuring, and supporting applications on Windows servers
Able to quickly understand business domains and assess genuine business value
First class communication skills, with the ability to tailor your style to different audiences, both technical and non-technical
Nice to have: Knowledge of Salesforce

Benefits

You’ll get a highly competitive remuneration and benefits package. This is kept under constant review to make sure it stays relevant. We understand the power of saying thank you and take time to acknowledge and reward extraordinary effort by teams or individuals.

What to expect during the recruitment process:

1) Initial recruiter screening call

2) Interview with hiring manager

3) Technical Interview (this may vary depending on the role)

4) Values Interview

Quick apply

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