Customer service manager Work, Jobs in Leith, Edh (with Salaries)

Customer Service & Fulfilment Manager
Walker Slater —Loanhead
- £33,000 - £38,000 a year
- Full-time
- Management
- English
- Supervising experience
Quick apply
2d
Operational Excellence Lead
Nationwide Building Society —Edinburgh
- Up to £55,000 a year
- Full-time
- Continuous improvement
Account Manager- Bare Minerals- Boots Fort Kinnaird- 22.5
Orveon Global Ltd UK —Edinburgh
- Weekend availability
- Annual leave
- Employee discount
Quick apply
Store Manager - Edinburgh
Oak Furnitureland —Edinburgh
- £55,000 - £60,000 a year
- Weekend availability
- Sales
- Free parking
- Employee assistance programme
Business Development Manager (BDM) - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —North Berwick
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Assistant General Manager
Fever-Tree —Edinburgh Airport
- £34,000 - £38,000 a year
- Full-time
- Serving
- Bar
- Supervising experience
- Employee discount
Quick apply
UK Team Leader (Chain 1 & 5)
Mountain Warehouse —Edinburgh
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Mechanical Heating and Gas Service and Repair Director
Heatfactors Ltd —Roslin
- £45,000.00 - £65,443.62 a year
- Full-time
- Supervising experience
- Team management
- Organisational skills
- Flexitime
Quick apply
4d
Trading Manager -Dalkeith
Morrisons —Dalkeith
- Hospitality
- Team management
- Employee discount
Quick apply
Store Manager
Foot Locker —Edinburgh
- Weekend availability
- Sales
- Maths
- Leadership
- Employee assistance programme
- Employee discount
Customer Service Manager, West Lothian Civic Centre, 506.55
West Lothian Council —Livingston
- £61,623 - £65,377 a year
- Temporary
- Customer service
- School
11d
Assistant Manager
Starbucks —Edinburgh
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Business Development Manager (BDM) - Glenrothes - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Glenrothes
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Client Relations Manager - Core Client Relations team
Nucleus Financial Group —Edinburgh
- Customer service
- Microsoft Office
- IT
- Annual leave
12d
Hotel - Duty Manager
Premier Inn —Edinburgh
- Up to £13.86 an hour
- Part-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
Marks & Spencer Team Leader
WH Smith PLC —Edinburgh
- £27,479.40 - £31,000.00 a year
- Weekend availability
- Sales
- Merchandising
- Supervising experience
Quick apply
12d
Marks & Spencer Team Leader
WHSmith Travel —Edinburgh
- £27,479.40 - £31,000.00 a year
- Weekend availability
- Sales
- Merchandising
- Supervising experience
Quick apply
12d
Account Manager- Bare Minerals- Boots Gyle Edinburgh- 22.5
Orveon Global Ltd UK —Edinburgh
- Weekend availability
- Annual leave
- Employee discount
Quick apply
DEPARTMENT MANAGER - FORT KINNAIRD
H&M —Edinburgh
- Weekend availability
- Employee assistance programme
- Employee discount
Quick apply
Office Manager & EMEA Facilities Lead
Clearwater Analytics, Ltd. —Edinburgh
- Presentation skills
- Travel
- Communication skills
Quick apply

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Customer Service & Fulfilment Manager

Walker Slater
Loanhead

Quick apply

Job details

Full-time
£33,000 - £38,000 a year
2 days ago

Qualifications

Management
Multilingual
English
Supervising experience
Leadership

Full job description

Position Overview:

As the Customer Service & Fulfilment Manager, you will be responsible for overseeing all aspects of customer service operations and order fulfilment to ensure timely and accurate delivery of products and services. You will play a critical role in enhancing customer satisfaction, maintaining strong customer relationships, and optimizing the efficiency of our fulfilment processes.

Responsibilities:

1 Customer Service Management:

Develop and implement customer service policies, procedures, and standards to ensure consistent and exceptional customer experiences.
Lead and supervise a team of customer service representatives, providing guidance, coaching, and training to ensure high-quality service delivery.
Handle escalated customer issues and complaints, resolving them effectively and ensuring customer satisfaction.
Monitor customer feedback and conduct regular assessments to identify areas for improvement and implement necessary corrective actions.

2 Order Fulfilment:

Oversee the end-to-end order fulfilment process, ensuring accuracy, efficiency, and timely delivery of products and services.
Collaborate with cross-functional teams, including warehouse, logistics, and inventory management, to optimize fulfilment processes and minimize order processing time.
Implement and maintain systems, tools, and technologies to streamline order tracking, inventory management, and reporting.
Monitor order status, track shipments, and resolve any issues or delays to meet customer expectations.

3 Performance Analysis and Improvement:

Define key performance indicators (KPIs) and metrics to measure customer service and fulfilment performance.
Conduct regular analysis of operational data to identify trends, areas for improvement, and potential bottlenecks.
Develop and execute strategies to optimize customer service and fulfilment operations, increase efficiency, and reduce costs.
Collaborate with relevant stakeholders to implement process improvements and automation initiatives to enhance overall productivity.

4 Team Leadership and Development:

Build and lead a high-performing customer service and fulfilment team, fostering a culture of collaboration, continuous learning, and excellence.
Identify training and development needs, provide coaching and mentoring, and promote professional growth opportunities for team members.
Manage the HR folder for the CS and Fulfilment Teams.

Pay: £33,000.00-£38,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in leith, edh

Customer Service & Fulfilment Manager

Operational Excellence Lead

Account Manager- Bare Minerals- Boots Fort Kinnaird- 22.5

Store Manager - Edinburgh

Business Development Manager (BDM) - Circa 41k Package - 53k OTE Uncapped

Assistant General Manager

UK Team Leader (Chain 1 & 5)

Mechanical Heating and Gas Service and Repair Director

Trading Manager -Dalkeith

Store Manager

Customer Service Manager, West Lothian Civic Centre, 506.55

Assistant Manager

Business Development Manager (BDM) - Glenrothes - Circa 41k Basic - 53k OTE Uncapped

Client Relations Manager - Core Client Relations team

Hotel - Duty Manager

Marks & Spencer Team Leader

Marks & Spencer Team Leader

Account Manager- Bare Minerals- Boots Gyle Edinburgh- 22.5

DEPARTMENT MANAGER - FORT KINNAIRD

Office Manager & EMEA Facilities Lead

I want to receive the latest job alerts for customer service manager in leith, edh

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