Field technician Work, Jobs in Whickham, Twr (with Salaries)

2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- Training & development
- Communication skills
Quick apply
Pump Technician
MetroRod Ltd —Cramlington
- £38,000 - £42,000 a year
- Overtime
- Communication skills
- Mechanical knowledge
- Employee discount
Quick apply
Repairs Technician (BA)
Dräger UK & Ireland —Blyth
- Computer skills
9d
Field Service Technician
Integrated Power Services —Wallsend
- Overtime
- Analysis skills
- Maths
- Travel
Quick apply
Operative - Site
GAD Corporation (do not delete) —Walkergate
- Overtime
- Customer service
- Computer literacy
- Maintenance
1d
Field Service Engineer
Complete Material Handling —Gateshead
- From £36,000 a year
- Full-time
- Maintenance
- In-person
- Communication skills
- Life insurance
Quick apply
Multi-Skilled Heat Exchanger Production Technician
Vestas aircoil UK North —Peterlee
- From £30,000 a year
- Full-time
- Basic maths
- Continuous improvement
- HVAC
- Free parking
Quick apply
Refrigeration and Air Conditioning Engineers
MILLENNIUM REFRIGERATION LTD —North Shields
- Full-time
- Maintenance
- In-person
Quick apply
Electrical Specialist
Essity —Newcastle upon Tyne
- Full-time
- Data analysis skills
- Maintenance
- Analysis skills
10d
Senior Road Engineer
WSP —Newcastle upon Tyne
- Part-time
- Hybrid work
- Civil engineering
- Mentoring
- Training & development
- Flexitime
- Work from home
Assistant Professor (Research & Education)
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Doctoral degree
- Administrative experience
- University
Field Service Technician
Zipwater —Newcastle upon Tyne
- Full-time
- Customer service
- Hand tools
- Employee assistance programme
- Employee discount
Quick apply
Field Service Technician
Apogee Corp —Newcastle upon Tyne
- Monday to Friday
- Communication skills
- Employee assistance programme
- Employee discount
9d
Field Service Engineer / Workshop Technician
SLS Scientific Laboratory Supplies —Gateshead
- From £30,262 a year
- Overtime
- Hybrid work
- Schematics
- Maintenance
- Programmable logic controllers
- Annual leave
Quick apply
Mobile Tyre Technician/Fitter
Tyrefix UK —Newcastle upon Tyne
- No weekends
Quick apply
Mechanical Technician
Siemens Energy —Newcastle upon Tyne
- Full-time
- Computer literacy
- Organisational skills
- Communication skills
- Annual leave
Mechanical Technician
Siemens Energy —Newcastle upon Tyne
- Full-time
- Maintenance
- Communication skills
- Time management
- Annual leave
Maintenance Engineer
HVR International —Jarrow
- £32,000 - £35,000 a year
- Full-time
- Maintenance
- English
- Programmable logic controllers
- Sick pay
Quick apply
7d
Service Technician / Automotive Mechanic- Newcastle
Tesla —Newcastle upon Tyne
- Communication skills
Senior Lab Technician
Newcastle University —Newcastle upon Tyne
- £32,080 - £34,610 a year
- Full-time
- Engineering
- Laboratory experience
- University
6d

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2nd Line Support Technician

Vertu Motors -
Gateshead

Quick apply

Job details

Full-time
£29,252 a year

Benefits

Company pension

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Ticket management
Technical support incident logging
Organisational skills
Customer support
Training & development
Communication skills
Remote diagnostics
Help desk

Full job description

Vertu Head Office Gateshead

2nd Line Support Technician

Vertu House, Team Valley, Gateshead
Full-Time | Monday to Friday, 9:00am – 5:30pm (37.5 hours per week)
Salary: £29,252

Join a Growing IT Team Supporting One of the UK's Leading Motor Retailers

As Vertu continues to grow, we're looking for a talented and customer-focused 2nd Line Support Technician to join our IT Support Team based at Vertu House in Team Valley, Gateshead.

At Vertu, technology plays a vital role in delivering exceptional experiences to both our customers and colleagues. Our IT team's mission is simple:

"To provide world-class IT systems that enable Vertu to deliver an outstanding customer motoring experience."

If you're passionate about technology, enjoy solving problems, and want to develop your career within a supportive and ambitious organisation, we'd love to hear from you.

About the Role

As a 2nd Line Support Technician you will play a critical role in our IT support delivery organisation, providing support across a range of Vertu Motors IT systems and services. You will collaborate closely with the 1st line, field engineers and 3rd line support teams ensuring efficient resolution of end-user help requests and maintaining the performance and integrity of the IT infrastructure.

We expect dedication to the culture of learning and knowledge sharing within the team to facilitate the development of skills and provide opportunities to upskill and cross skill. An important element of the role of 2nd line is to support and help develop the skills of our 1st line support team.

What You'll Bring

We're looking for someone with a positive attitude, strong technical knowledge, and a genuine passion for delivering excellent service.

Key Responsibilities:

Prioritise, document, and actively resolve complex end-user help requests that have been passed to 2nd line
Troubleshoot issues in a timely and accurate manner, keeping users informed of progress.
Manage escalated calls, ensuring resolution to the end user’s satisfaction.
Feedback the solution of escalated calls to the team and management.
Maintain group assets including mobile phones, tablets and laptops and enforce good stock management practices, ensuring accuracy of the asset database.
Provide training and development to the 1st line team to support upskilling
Effective communication is essential in the delivery of our service. Therefore documenting each support ticket so that colleagues understand the current status is a critical element to maintain customer satisfaction. For any ticket where additional information is required to clarify the issue, the first contact should be attempted via telephone

Requirements:

A strong working knowledge of PCs, Microsoft operating systems, applications, Networks, and 365 platforms
Ability to remotely diagnose IT problems and resolve these problems
Exhaustive troubleshooting and problem solving before escalating to the wider team
Excellent communication and interpersonal skills
A polite and friendly telephone manner
Ability to work under pressure, and diffuse confrontational situations
Good organisational skills
A willingness to learn, grow and aid in development of other colleagues

Why Join Vertu?

We're proud to invest more in our colleagues' development than any other motor retailer. You'll be joining a business that genuinely supports career progression, continuous learning, and long-term career success.

Alongside a competitive salary, you'll benefit from:

25 days holiday plus bank holidays, increasing with length of service
Ongoing training and development opportunities
Clear career progression pathways within a growing business
Access to our online rewards platform with discounts and cashback across major retailers
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Tool Insurance
Company Pension Scheme
Enhanced Maternity and Paternity Pay

Ready to Take the Next Step?

If you're looking for a role where you can develop your technical skills, work alongside a supportive team, and build a long-term career with a successful and growing organisation, we'd love to hear from you.

Apply today and discover where a career with Vertu could take you.

#LI-JC1

Quick apply

Refine Your Search

field technician jobs in whickham, twr

2nd Line Support Technician

Pump Technician

Repairs Technician (BA)

Field Service Technician

Operative - Site

Field Service Engineer

Multi-Skilled Heat Exchanger Production Technician

Refrigeration and Air Conditioning Engineers

Electrical Specialist

Senior Road Engineer

Assistant Professor (Research & Education)

Field Service Technician

Field Service Technician

Field Service Engineer / Workshop Technician

Mobile Tyre Technician/Fitter

Mechanical Technician

Mechanical Technician

Maintenance Engineer

Service Technician / Automotive Mechanic- Newcastle

Senior Lab Technician

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Vertu Head Office Gateshead

2nd Line Support Technician

Join a Growing IT Team Supporting One of the UK's Leading Motor Retailers

What You'll Bring

Requirements:

Why Join Vertu?

Ready to Take the Next Step?

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