Customer service supervisor Work, Jobs in Leeds, Eng (with Salaries)

Customer Service Team Leader
DUSK —Leeds
- Full-time
- Continuous improvement
- Mentoring
- In-person
- Employee discount
Quick apply
5d
Retail Admin Supervisor
Newbie & Me Baby Store —Leeds
- £13 - £15 an hour
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Employee discount
Quick apply
11d
Customer Service Team Leader
Sonex Financial —Leeds
- £30,000 - £35,000 a year
- Full-time
- Computer literacy
- Continuous improvement
- Mentoring
Quick apply
7d
Sales Supervisor
Michael Kors —Leeds
- £26,000 - £41,500 a year
- Full-time
- English
- Organisational skills
- Annual leave
- Employee assistance programme
6d
Assistant Store Manager
NEXT —Leeds
- From £31,106 a year
- Full-time
- Retail management
Door Supervisor - Leeds
T3 Security Limited —Leeds
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
1d
Garment Print & Customer Service Supervisor
Planet Dance —Batley
- £30,000 - £40,000 a year
- Full-time
- Supervising experience
- Team management
- In-person
- Free parking
- Employee discount
Quick apply
10d
Customer Services Team Leader
DRiV —Bradford
- English
- Team management
- Travel
Assistant Store Manager
Bird & Blend Tea Co. —Leeds
- £29,000 - £30,250 a year
- Weekend availability
- Sales
- Customer service
- University
- Annual leave
- Employee assistance programme
Quick apply
4d
Retail Supervisor - Meadowhall, Sheffield
Nespresso —Leeds
- £32,243 a year
- Full-time
- Sales
- Customer service
- Supervising experience
Contracts Supervisor Career Graded
North Yorkshire Council —Harrogate
- £31,537 - £42,839 a year
- Call to connect
- Hybrid work
- Continuous improvement
- Travel
- Organisational skills
- Annual leave
- Employee discount
Store Supervisor (Full time 40h)
Levi Strauss & Co. —Castleford
- Weekend availability
- Sales
- Customer service
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Shift Manager
Jollibee - Leeds —Leeds
- Full-time
- Restaurant management
- Guest services
- Restaurant
- Employee discount
Quick apply
1d
Sales - Supervisor
New Look —York
- £13.52 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
3d
Supervisor (part-time)
Timothy Taylor & Co. Limited —Keighley
- Up to £13.69 an hour
- Part-time
- Supervising experience
- First Aid Certification
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
Workshop Supervisor
Rushlift —Dewsbury
- Customer service
- Maintenance
- Continuous improvement
- Employee assistance programme
6d
Cloud Kitchen Assistant Team Leader
Pasta Evangelists —Leeds
- £13 - £14 an hour
- Full-time
- Bar
- Sales
- Training & development
- Referral programme
Hackett London - Supervisor York
Hackett London (Retail) —York
- Customer service
- English
- Team management
- Employee discount
Quick apply
4d
Assistant Store Manager - York Outlet,North Yorkshire
Dr. Martens —York
- From £29,700 a year
- Full-time
- English
- POS
- Training & development
- Employee assistance programme
Quick apply
Assistant Store Manager - HUGO York
Hugo Boss —York
- Customer service
- Training & development
- Retail management
6d

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customer service supervisor jobs near leeds, eng

Customer Service Team Leader

DUSK
Leeds

Quick apply

Job details

Permanent | Full-time
5 days ago

Benefits

Employee discount

Qualifications

Mentoring junior staff
Complaint handling
Performance management
Continuous improvement
Continuous improvement cycles oversight
Mentoring
Professional development mentoring
Customer interaction
Training & development
Team motivation leadership

Full job description

Join our Team at Dusk - Customer Service Team Leader
At Dusk, we are looking for a passionate Customer Service Team Leader to join our team. Reporting to the Customer Experience Performance Manager, this role is focused on leading, supporting, and empowering Customer Service Executives to thrive. This role involves being at the heart of daily operations, ensuring exceptional service is being provided, whilst actively seeking ways to improve. The Team Leader is responsible for driving success and contributing to an environment where everyone feels valued, motivated and are well equipped to deliver high standard and efficient service.

Responsibilities

Ensure all customer queries are handled in line with best practice, with a strong customer-first approach.
Identify and implement opportunities to improve team productivity, operational efficiency and service quality.
Analyse customer contacts and key enquiry drivers, partnering with the wider Customer Experience team to develop and implement effective solutions.
Review customer interactions to identify trends, gather insights and recommend service improvements.
Lead, motivate and develop a high-performing team of Customer Service Executives.
Provide ongoing coaching, mentoring and feedback to enhance customer interactions and support individual growth.
Work closely with fellow Team Leaders to ensure consistency, alignment and best practice across all customer service teams.
Take ownership of team performance, monitoring productivity and quality metrics and creating improvement plans where required.
Act as the escalation point for complex or high-priority customer issues, ensuring prompt and positive resolution.
Support the effective handling of customer complaints and concerns, delivering positive outcomes and excellent customer experiences.
Ensure team members remain up to date with changes to processes, systems, products and company policies through regular communication and support.
Champion a positive and collaborative working environment where colleagues feel valued, motivated and empowered to succeed.
Maintain accurate reporting, records and performance data to support operational decision-making and continuous improvement.

About You

Strong Leadership, with the ability to motivate and develop staff.
Communication, with the ability to share information and context on topics clearly.
Organisation, with the ability to prioritise in line with business interests.
Problem solving, with the ability to guide Customer Service Executives on using initiative to resolve queries to a high standard.
Multitasking, with the ability to manage multiple priorities and thrive in a fast-paced environment.
Flawless attention to detail, with the ability to review other’s work and find areas for improvement.

What’s in It for You?

25 days holiday plus bank holidays.
Generous staff discount on our beautiful products.
Real opportunities for growth and career progression

Job Types: Full-time, Permanent

Work Location: In person

Quick apply

Refine Your Search

customer service supervisor jobs in leeds, eng

Customer Service Team Leader

Retail Admin Supervisor

Customer Service Team Leader

Sales Supervisor

Assistant Store Manager

Door Supervisor - Leeds

Garment Print & Customer Service Supervisor

Customer Services Team Leader

Assistant Store Manager

Retail Supervisor - Meadowhall, Sheffield

Contracts Supervisor Career Graded

Store Supervisor (Full time 40h)

Shift Manager

Sales - Supervisor

Supervisor (part-time)

Workshop Supervisor

Cloud Kitchen Assistant Team Leader

Hackett London - Supervisor York

Assistant Store Manager - York Outlet,North Yorkshire

Assistant Store Manager - HUGO York

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