The closing date is 26th Jul 2026
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Job summary
An exciting opportunity has arisen for a proactive, dedicated Mental Health Administrator to join Rural West Primary Care Network. This part-time role (18.75 hours per week, we are unable to offer full time hours) will support 4 GP practices: Tadley Medical Partnership, Morland Surgery, Holmwood Health Centre and Watership Down Practice.
We are seeking a motivated, enthusiastic individual with strong verbal and written communication skills, excellent time management and a high level of IT proficiency. The ideal candidate will be confident working across various computer systems and demonstrate a full range of admin capabilities.
The successful applicant will need to be able to work on Wednesdays.
Key attributes include:
- Strong organisational skills and the ability to prioritise tasks effectively.
- A team player who can also work independently using their own initiative.
- Attention to detail and a proactive approach to problem-solving.
Responsibilities will include:
- General administrative support such as data entry, typing, and word processing.
- Minute-taking and coordination of meetings, including triage and multidisciplinary team (MDT) meetings.
- Supporting the smooth running of mental health services across the PCN.
If you are passionate about supporting mental health services and thrive in a dynamic, collaborative environment, we would love to hear from you.
We offer; -
- Flexible working
- Fantastic annual leave allowance
- Pension scheme
- Extensive health and wellbeing hub
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Main duties, tasks & skills required
- To provide administrative support to the Mental Health Primary Care team across the surgeries associated within your Primary Care Network PCN.
- To maintain and develop good working relationships with all members of staff within the Mental Health environment, including but not limited to: PCN staff, HIOW teams, multidisciplinary teams, patients, visitors and any other external agencies.
- To liaise with users of the service, carers and other voluntary and non-statutory agencies.
- Monitoring and maintaining departmental quality standards within the scope of the job description.
- Ensure a friendly and professional ethos within the team/department for patients and staff.
- To time manage and prioritise own work, using initiative consistently. To coordinate an appropriate diary management system and effective efficient use of office space for the clinical team.
- To provide administration support to the PCN team lead, to ensure team compliance with all required reports, appropriate audits and ad hoc data collection requests in a timely manner.
- To manage telephone enquiries on behalf of the PCN Team and respond accordingly.
- To send appointment reminders and questionnaires to patients.
- To prepare MDT meeting documentation and provide administrative support during and after the meeting.
- To monitor and utilise IT systems and databases, providing support to the clinical team.
- To perform any other ad hoc duty as and when required, which are consistent with the nature of the post.
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About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
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Job description
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
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Person specification
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Qualifications
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Essential
GCSE 'O' level education including either English or Maths - Grade C or above
ECDL, NVQ Level 3 in business administration or similar
OR
In depth experience in an administrative role
OR
evidence of continuous professional development particularly organisational systems, business administration
Computer literate, good working knowledge of standard MS Office packages including Word, Outlook and Excel.
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Experience
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Essential
Experience of working in a dynamic environment that is subject to rapid change due to operational pressures
Experience of multi-disciplinary team working
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Additional Criteria
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Essential
Ability to communicate effectively and professionally, both written and verbal.
Excellent interpersonal skills
Ability to work in a logical and structured way
Self-motivated, proactive and flexible to changing needs.
Ability to organise own work and meet deadlines, with competing demands
The ability to deal with phone calls from service users/carers who may be distressed, angry or upset, in a calm, supportive and efficient manner
Ability to meet the travel requirements of the post
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Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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For help with your application, contact:
Sarah Heath
[email protected]
07827058893
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Pay scheme
Agenda for Change
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Band
Band 3
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Salary
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£25760.00 to £27476.00 Yearly
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Contract
Permanent
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Working pattern
Part-Time
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Reference number
348-MNH-11838
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Job locations
Morland Surgery
40 New Road
Tadley
Hampshire
RG26 3AN
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Holmwood Health Centre
Franklin Avenue
Tadley
Hampshire
RG26 4ER
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Attachments
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Job Description
B3 Administrator JD_PS 2026.docx – 147KB Opens in a new window
Converted File B3 Administrator JD_PS 2026.docx.pdf – 233KB Opens in a new window
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