It support Work, Jobs in Northway, Gls (with Salaries)

Service Desk Engineer
Aon Corporation —Bromsgrove
- Azure
- Microsoft Outlook
- Customer service
13d
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- ERP systems
- Windows
Quick apply
Technical Support Specalist
Air Products PLC —Worcester
- Weekend availability
- Hybrid work
Quick apply
Customer Success Techical Advisor
team.blue UK —Worcester
- Weekend availability
- Hybrid work
- Communication skills
IT Support Administrator - Second Tier
Plumbworld (Online Home Retail Ltd.) —Evesham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
2h
Prep School IT Support Technician
Cheltenham College —Cheltenham
- £25,000 - £30,000 a year
- Full-time
- Windows
- Organisational skills
- IT
- Employee discount
12d
On Site Internal IT Support Technician (1st Level Support)
Wye Valley Group —Hereford
- Full-time
- Windows
- Microsoft Office
- Travel
- Annual leave
- Life insurance
Quick apply
3d
Specialist Technical Support Level 3 (Applications)
West Mercia Police —Hindlip
- £43,668 - £49,716 a year
- Full-time
- Hybrid work
- Microsoft Access
- Azure
- Python
- Annual leave
- Employee assistance programme
12d
2nd Line Service Desk Engineer
Our IT Services —Cirencester
- Up to £35,000 a year
- Full-time
- Azure
- Windows
- SQL
- Free parking
Quick apply
5d
Laboratory Technical support - Research & Development
Obex Protection Ltd —Worcester
- £35,000 - £42,000 a year
- Full-time
- Laboratory experience
- Analysis skills
- Quality control
- Free parking
- Profit sharing
Quick apply
6d
IT Technician
The Athelstan Trust —Tetbury
- £27,254 - £30,518 a year
- Part-time
- Windows
- Travel
- IT
- Free parking
- Health & wellbeing programme
Quick apply
13d
Technical Support Engineer
Cura Terrae —Thrupp
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
3d
IT Field Engineer - West England
T-Tech —Gloucester
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Communication skills
Quick apply
13d
Graduate Software Engineer
NoMuda —Henley in Arden
- £26,000 - £30,000 a year
- Full-time
- SQL
- IT
- In-person
- Free parking
- Sick pay
Quick apply
13d
Deployment Consultant (6-Month Fixed-Term Contract)
VoCoVo —Chipping Norton
- £40,000 - £50,000 a year
- Day shift
- Remote
- Scripting
- Linux
- Communication skills
- Employee assistance programme
- Sick pay
Cloud System Admin
0201 CSC Computer Sciences Ltd —Gloucester
- Full-time
- Azure
- AWS
- JavaScript
- Employee discount
- Gym membership
3d
Technical Customer Service Specialist
fasthosts —Gloucester
- £27,250 a year
- Weekend availability
- Customer service
- Analysis skills
- Communication skills
- Free parking
- Annual leave
Quick apply
6d
Cloud System Admin - HSS
0201 CSC Computer Sciences Ltd —Gloucester
- Full-time
- Azure
- AWS
- JavaScript
- Employee discount
- Gym membership
3d
Wintel/Virtualisation System Admin - HSS
0201 CSC Computer Sciences Ltd —Gloucester
- Full-time
- Azure
- AWS
- Scripting
- Employee discount
- Gym membership
3d
PaaS System Admin - HSS
0201 CSC Computer Sciences Ltd —Gloucester
- Full-time
- DevOps
- Agile
- Linux
- Employee discount
- Gym membership
3d

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Service Desk Engineer

Aon Corporation -
Bromsgrove

Apply Now

Job details

13 days ago

Qualifications

Authentication
Azure
Microsoft Outlook
Customer service
Organisational skills
SharePoint
Financial services
Root cause analysis
Communication skills
Intune
Help desk

Full job description

Posting Description:

We’re looking for a highly skilled Service Desk Engineer to support Microsoft 365, end-user computing, identity, and collaboration services across the organization. This role provides advanced end-user support, leads complex troubleshooting and root-cause analysis, resolves the majority of user issues independently, and partners closely with Infrastructure, Security, and Identity teams to drive timely resolution of escalated or recurring problems. The Service Desk Engineer plays a critical role in maintaining a reliable, secure, and productive end-user environment while contributing to operational maturity, technical standards, knowledge development, and continuous service improvement.

Essential Duties and Responsibilities:

Key responsibilities:

Resolve complex Service Desk tickets related to Microsoft 365, Windows devices, and collaboration tools, including issues that require deeper technical troubleshooting and cross-team coordination.
Troubleshoot Outlook, Exchange Online, Teams, SharePoint, OneDrive, and desktop application issues, performing root-cause analysis and driving issues through resolution.
Provide clear communication, sound judgment, and timely follow-up to users throughout the ticket lifecycle, including for high-impact or recurring issues.
Deliver professional, high-quality support to business users, including executives when required, while serving as a technical resource and mentor for peers.
Support user onboarding, offboarding, and access changes in Entra ID (Azure AD), helping ensure accuracy, timeliness, and alignment with established controls.
Troubleshoot MFA, sign-in, and access issues; identify patterns, recommend corrective actions, and collaborate with Identity and Security teams on conditional access or policy-related issues when appropriate.
Support Intune-managed Windows devices, including compliance issues, application installs, device configuration, and advanced endpoint troubleshooting.
Document troubleshooting steps, resolutions, root-cause findings, and escalation details accurately in the ticketing system.
Contribute to knowledge base articles, standard operating procedures, and support documentation to improve consistency, knowledge sharing, and service quality.
Follow established incident, change, and security processes in a regulated environment, applying sound judgment and escalating risk appropriately.
Assist end users during tenant transitions, acquisitions, divestitures, and device refresh activities, while helping identify opportunities to reduce disruption and improve execution.
Participate in day-to-day technology operations and contribute to service improvements, recurring issue reduction, and operational maturity initiatives.
Collaborate closely with Infrastructure, Security, and Identity teams to resolve complex issues, improve support standards, and strengthen the end-user computing environment.

Knowledge, Skills, and/or Abilities:

5–8+ years of Service Desk, End User Support, or End User Computing experience in a corporate environment; broader experience may be considered for a Senior Service Desk Engineer scope.
Strong hands-on experience supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) in an enterprise environment.
Working knowledge of Entra ID (Azure AD), MFA, and user access troubleshooting, with the ability to investigate complex authentication and access issues.
Experience supporting Intune-managed Windows endpoints, including device compliance, configuration, and application support.
Ability to resolve most issues independently, exercise sound technical judgment, and coordinate effectively across teams when deeper expertise is required.
Strong customer service, documentation, communication, and organisational skills, with the ability to mentor peers and support operational consistency.
Experience in financial services or other regulated environments preferred.

Certificates, Licenses, Registration: none

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Refine Your Search

it support jobs in northway, gls

Service Desk Engineer

2nd Line Engineer - Support

Technical Support Specalist

Customer Success Techical Advisor

IT Support Administrator - Second Tier

Prep School IT Support Technician

On Site Internal IT Support Technician (1st Level Support)

Specialist Technical Support Level 3 (Applications)

2nd Line Service Desk Engineer

Laboratory Technical support - Research & Development

IT Technician

Technical Support Engineer

IT Field Engineer - West England

Graduate Software Engineer

Deployment Consultant (6-Month Fixed-Term Contract)

Cloud System Admin

Technical Customer Service Specialist

Cloud System Admin - HSS

Wintel/Virtualisation System Admin - HSS

PaaS System Admin - HSS

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