Helpdesk team Work, Jobs in Blackburn, Lan (with Salaries)

Helpdesk Advisor
Hakim Group —Darwen
- Full-time
- CRM software
- Organisational skills
- Communication skills
10d
Helpdesk Team Leader
Softcat —Manchester
- Hybrid work
- CRM software
- Customer service
- Team management
- Flexible schedule
IT Support Officer - Medical School
University of Greater Manchester —Bolton
- £29,588 - £34,610 a year
- Full-time
- School
4d
Customer Service Supervisor
University of Lancashire —Preston
- £30,378 - £34,610 a year
- Full-time
- Microsoft Outlook
- Supervising experience
- University
- Annual leave
4d
Helpdesk Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Word
- Analysis skills
- Recruiting
Quick apply
8d
PFI Estates Officer
East Lancashire Hospitals NHS Trust —Blackburn
- £32,073 - £39,043 a year
- Full-time
- CAD
11d
IT Applications Analyst
Forbes Solicitors —Preston
- Full-time
- Annual leave
- Employee discount
IT Support Technician
UK MANAGEMENT COLLEGE —Salford
- £27,000 - £28,000 a year
- Weekend availability
- Travel
- SharePoint
- Communication skills
Quick apply
Customer Operations Co-ordinator
SafeGroup Services Limited —Manchester
- £29,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Employee discount
- Sick pay
Quick apply
11d
Business Support & Facilities Administrator
KeolisAmey Metrolink —Manchester
- £23,248 a year
- Full-time
- Microsoft Office
- Administrative experience
- Travel
- Employee assistance programme
- Employee discount
8d
Customer Service Coordinator
Johnson Controls —Manchester
- Full-time
- Hybrid work
- Computer literacy
- Communication skills
- Time management
- Free parking
- Annual leave
1d
Client Support
Wates —Manchester
- Organisational skills
- Communication skills
2d
Office Coordinator
Bibby Financial Services —Salford
- £27,000 - £30,000 a year
- Full-time
- Organisational skills
- Front desk
- Gym membership
Quick apply
6d
Technical Services Supervisor
Equans —Salford
- Full-time
- Computer literacy
- HVAC
- Organisational skills
- Annual leave
- Employee assistance programme
Estates Services Painting & Decorating Team Leader
Pennine Care NHS Foundation Trust —Oldham
- £32,073 - £39,043 a year
- Full-time
- Team management
- Mentoring
- Training & development
- Annual leave
- Employee discount
8d
Mobile Technical Operative - Mechanical
Equans —Manchester
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Project Manager (SME) Fire Systems
Eric Wright Group Limited —Preston
- Business development
- Continuous improvement
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
10d
FM Electrical Engineer
CubicWorks —Salford
- Mentoring
- Organisational skills
- Communication skills
- Referral programme
Quick apply
Helpdesk Operative
Sodexo —Manchester
- £13.17 - £14.05 an hour
- Full-time
- Hospital
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
2d
Helpdesk Manager
Hakim Group —Darwen
- Full-time
- Continuous improvement
- Team management
- Organisational skills
10d

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Helpdesk Advisor

Hakim Group -
Darwen

Apply Now

Job details

Permanent | Full-time
10 days ago

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Ticket management
Ticket management systems
Organisational skills
Customer support
Customer interaction
Communication skills
Help desk

Full job description

What’s in it for you?:

At Hakim Group, we're on an exciting journey towards Vision 2030, with a goal of supporting 1,000 successful independent practices across the UK and Ireland.

As part of this journey, we're launching a dedicated Helpdesk function at our HQ to provide exceptional support to our practice teams. We're looking for a friendly, proactive and solutions-focused Helpdesk Advisor to join us and become a key part of this exciting new team.

In this role, you'll be the first point of contact for practices across our network, helping to resolve queries, provide guidance and ensure our partners receive the support they need to focus on delivering outstanding patient care and growing their businesses.

No two days will be the same, and you'll have the opportunity to build relationships across the business while making a genuine difference to the experience of our practices.

You will also receive::

Exciting calendar of events, fostering a vibrant work culture.
Employee health plan to prioritise your well-being
Rewards portal with exclusive benefits and offers.
Embrace a supportive and expanding team, immersing yourself in our award-winning Hakim Group culture.
Progression opportunities.

Join us at the Hakim Group and be a part of our continued growth and innovation. Contribute to shaping the way we work while enjoying a challenging and fulfilling career with us.

About the Role:

As a Helpdesk Advisor, you'll provide first-line support to our practice teams via phone, email and our ticketing system. You'll be responsible for logging, prioritising and resolving queries wherever possible, while ensuring more complex issues are directed to the appropriate specialist teams.

You'll play a key role in delivering a positive support experience, maintaining clear communication and helping to continuously improve how we support our practices.

KEY RESPONSIBILITIES

Act as the first point of contact for support queries from practice teams
Respond to enquiries via phone, email and ticketing systems in a friendly and professional manner
Log, categorise and prioritise requests accurately
Resolve operational and low-level technical queries at first contact where possible
Escalate more complex issues to the appropriate specialist teams
Provide regular updates and maintain clear communication throughout the resolution process
Maintain accurate records of all support interactions
Support the development and maintenance of helpdesk knowledge resources
Identify recurring issues and suggest opportunities for improvement
Work collaboratively with colleagues across HQ to deliver an excellent support service

SKILLS, KNOWLEDGE & EXPERIENCE

We're looking for someone who enjoys helping others, thrives in a fast-paced environment and takes pride in delivering excellent customer service.

You'll be a confident communicator with strong organisational skills, a positive attitude and a genuine desire to find solutions.

Essential

Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Great attention to detail and organisational skills
Ability to manage competing priorities effectively
A proactive and customer-focused mindset
Ability to work independently and collaboratively within a team

Desirable

Previous experience in a helpdesk, support or customer service role
Experience using ticketing systems or CRM platforms
Knowledge of business functions such as HR, IT or Finance
Experience within retail, healthcare or optical environments
Familiarity with common business software and systems

What's Next?:

Click apply below and we will ensure you are contacted as soon as possible by one of our team.

Salary - Max: GBP £0.00 Salary - Min: GBP £0.00

Apply Now

Refine Your Search

helpdesk team jobs in blackburn, lan

Helpdesk Advisor

Helpdesk Team Leader

IT Support Officer - Medical School

Customer Service Supervisor

Helpdesk Team Leader

PFI Estates Officer

IT Applications Analyst

IT Support Technician

Customer Operations Co-ordinator

Business Support & Facilities Administrator

Customer Service Coordinator

Client Support

Office Coordinator

Technical Services Supervisor

Estates Services Painting & Decorating Team Leader

Mobile Technical Operative - Mechanical

Project Manager (SME) Fire Systems

FM Electrical Engineer

Helpdesk Operative

Helpdesk Manager

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