Commander Work, Jobs (with Salaries)

Major Incident Management Lead
The Co-operative Bank —Manchester
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Mentoring
Fire Safety Manager
Stonegate Group —Remote
- £60,000 - £65,000 a year
- Full-time
- Remote
- Hospitality
- Continuous improvement
- Travel
- Annual leave
- Employee discount
Quick apply
Learning & Development Senior Manager - HMP Millsike
Mitie —York
- £56,250.18 a year
- Weekend availability
- Hybrid work
- Leadership
- Free parking
- Annual leave
Watch Commander
Scottish Fire and Rescue Service —Scotland
- £44,038 - £48,202 a year
2d
Operations Specialist I, High-Tech (UK)
Airspace —Remote
- £31,000 - £39,000 a year
- Remote
- Communication skills
Quick apply
Senior Site Reliability Engineer
Honeycomb.io —Remote
- £127,670 - £150,200 a year
- Remote
- AWS
- Project management
- Communication skills
- Annual leave
Waiting Staff and Wine & Dine Lovers!
Vagabond Wines —London
- £12.71 - £16.00 an hour
- Full-time
- English
- Employee assistance programme
- Employee discount
6d
Deputy Director - HMP Millsike
Mitie —York
- £95,000 a year
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
5d
Head of Security Operations
OSB Group —Wolverhampton
- £120,000 - £135,000 a year
- Full-time
- Hybrid work
- Management
- Annual leave
Senior Domain Advisor - Defence Intelligence
Systematic —Farnborough
- Call to connect
- Sales
- Military
- Windows
- Employee discount
First Officer /Senior First Officer – Airbus
Virgin Atlantic —Hounslow
- Military
- English
- Leadership
- Annual leave
- Employee assistance programme
Station Manager – Incident Command Training
WSCC —Horsham
- £52,040 - £57,402 a year
- Full-time
- Remote
- Presentation skills
- Leadership
- Communication skills
4d
Out of Court Resolutions (OOCR) Case Worker (FTC/Secondment)
Thames Valley Police —Abingdon
- £35,241 a year
- Part-time
- Microsoft Office
- Negotiation
- Annual leave
- Employee discount
4d
Qualified Paramedic - Trust Wide
East Midlands Ambulance Service NHS Trust —Nottingham
- £39,959 - £48,117 a year
- Full-time
General Manager
Vagabond Wines —Brighton
- £42,000 - £50,000 a year
- Full-time
- English
- Employee assistance programme
- Employee discount
4d
Surrey Army Cadet Administrative Assistant (Logistics)
South East Reserve Forces' and Cadets' Association —Godalming
- £32,455 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
12d
Duty Security Manager
Mitie —London
- £18.74 an hour
- 12 hour shift
- Management
- Human resources
- Leadership
Senior Customer Success Manager (German Speaking)
Wise Australia Investments —London
- £74,000 - £90,000 a year
- Data analysis skills
- SQL
- APIs
2d
Operations Specialist III, Aerospace & Defense (UK)
Airspace —Remote
- £48,000 - £61,000 a year
- Remote
Quick apply
JTAC Instructor- RAF Mildenhall, UK
Sawdey Solution Services —Mildenhall
- From £90,000 a year
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply

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Major Incident Management Lead

The Co-operative Bank -
Manchester

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Job details

Full-time
£68,000 - £93,500 a year

Qualifications

SAFe
ITIL Certification
Incident management
ITIL
Driving
Mentoring
Leadership
Banking

Full job description

About the role

The Lead Major Incident Manager provides authoritative command, leadership, and assurance for the most severe and business critical incidents impacting customers, colleagues, or regulatory obligations across the Group. Responsible for taking control of high impacting customer, business or colleague incidents, driving fast resolution and minimizing disruption to customers. This is a senior high-pressure role that requires a level of technical understanding, leadership and communication. You will lead the end-to-end management of major incidents, ensure timely resolution whilst maintaining clear communication with stakeholders and 3rd party suppliers.

Operating as the incident commander of last resort, this role takes control during high‑risk, multi‑tower, or supplier‑impacted incidents where senior stakeholder confidence and service reputation are at risk. The role ensures rapid stabilisation of live incidents, maintains clear executive-level communication and governance, and constructively challenges technical proposals where resolution actions introduce new or disproportionate risk

In addition to real‑time command, the Lead Major Incident Manager acts as a coach and mentor to other Major Incident Managers, shaping capability, behaviours, and confidence under pressure. They play a key role in developing runbooks, playbooks, training, and escalation models to continuously strengthen organisational incident readiness.

This is a senior leadership role, aligned to the organisation’s leadership capability framework, requiring calm authority, strong judgement, and the ability to create psychological safety while driving decisive outcomes.

We operate a function-led hybrid working model, with an expectation of 2–3 days per week on site. The role includes participation in an out-of-hours on-call rota and requires flexibility to travel to other locations for key meetings and collaborative activities, in line with business needs. The position can be based in either Coventry or Manchester.

About you

You will be a composed and credible incident leader who thrives in complex, high‑pressure environments and is trusted by senior stakeholders to take control when it matters most. You adopt a servant‑leader mindset, prioritising customer outcomes, team effectiveness, and organisational resilience over hierarchy. You instinctively balance pace with control and are confident stepping in, stepping back, and coaching others in live situations.

For this role you’ll need to have:

Experience in one or more of the following: Major Incident Management, Operations Command / Control or Senior Incident Management Roles.
Strong experience operating within complex, multi‑supplier environments, Proven experience commanding severe, high‑impact Major Incidents
ITIL certified or able to demonstrate equivalent practical experience
ITIL 4 Foundation & one or more of the following,
ITIL 4 Specialist: Create, Deliver & Support
ITIL 4 Strategist: Direct, Plan & Improve
Proven record of mentoring and developing junior team members.
Essential experience of working in a complex, pressurised production environment in the Banking industry

Experience in these areas would be helpful:

Experience within regulated and/or customer‑critical environments
Working in Agile\Devops\SAFe models would be an advantage

Full-time 35 hours

About us

If you are thinking about making an application but want to talk to someone first, you can reach out to [email protected] or the Talent Acquisition inbox [email protected]

This is a permanent role and is at P3 Lead Professional / Technical grade

For all colleagues

Apply Now

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Major Incident Management Lead

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