Customer insights analyst Work, Jobs in Bollington, Chs (with Salaries)

Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Macclesfield
- Full-time
- In-person
- Phone etiquette
- Communication skills
Quick apply
PMO Analyst
Together —Cheadle
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Employee discount
Quick apply
Complaints Analyst
National Westminster Bank PLC —Manchester
- £28,475 - £40,200 a year
- Full-time
- Hybrid work
- Writing skills
- Analysis skills
- Communication skills
- Annual leave
9d
Customer Optimisation Analyst
Clear Business —Sale
- £25,870 - £29,750 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
- Free parking
- Employee discount
Quick apply
Data Analyst
Bruntwood —Manchester
- £35,000 - £40,000 a year
- Full-time
- Data analysis skills
- Annual leave
11d
CX Researcher (Customer Journey)
VML/WPP Enterprise Solutions —Manchester
- Communication skills
- Analytics
Quick apply
5d
Ecommerce Insights Analyst
Arne Clo Ltd —Warrington
- Full-time
- Communication skills
- Analytics
- Employee assistance programme
- Employee discount
Quick apply
3d
Knowledge Mobilisation Fellow
NHS Greater Manchester Integrated Care —Manchester
- £57,528 - £64,750 a year
- Full-time
- Communication skills
2d
CX Researcher (Customer Journey)
VML —Manchester
- Hybrid work
- Communication skills
- Analytics
Quick apply
6d
Senior Business Analyst
Together —Cheadle
- Full-time
- Analysis skills
- Agile
- Communication skills
Quick apply
9d
FP&A Analyst
Bravura Solutions —Manchester
- Full-time
- Analysis skills
- Organisational skills
- AI
Senior Business Analyst
Northrop Grumman —Manchester
- Analysis skills
- Travel
- Agile
Data Analyst
Arne Clo Ltd —Warrington
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Senior Commercial Analyst
The Network Collective —Manchester
- £34,000 - £40,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- English
- Analysis skills
- Health & wellbeing programme
- Sick pay
Quick apply
Marketing Analyst
Bobo Café Mcr Ltd —Crumpsall
- £32,000 - £34,000 a year
- Part-time
- Microsoft Powerpoint
- Social media management
- English
Quick apply
5d
Senior Data Analyst
On the Beach —Manchester
- Full-time
- Hybrid work
- Mentoring
- Annual leave
- Work from home
10d
Data Analyst
interactive investor —Manchester
- From £33,000 a year
- Full-time
- Hybrid work
- Machine learning
- Mentoring
- AI
- Annual leave
- Employee discount
Quick apply
Senior Analyst - Retail
Well Pharmacy —Manchester
- Azure
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
5d
Financial Reporting Analyst
DF Capital —Manchester
- Data analysis skills
- Organisational skills
- Banking
- Annual leave
- Gym membership
Quick apply
CLO Compliance Services Analyst
S&P Global —Manchester
- Hybrid work
- Master's degree
- Analysis skills
- Bachelor's degree
- Annual leave
- Employee discount
4d

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customer insights analyst jobs near bollington, chs

Support Analyst

KERRIDGE COMMERCIAL SYSTEMS CORP -
Macclesfield

Quick apply

Job details

Permanent | Full-time

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Ticket management
Microsoft Office Suite
Photo editing
Customer interaction
Product demonstrations
Application support
Phone etiquette
SaaS
Communication skills

Full job description

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.

Our passion is to provide customers with an advantage in their incredibly competitive world. We have done this so far by providing flexible, industry specific solutions; software, technology, advice, guidance and expertise built over 40 years of servicing their specific market.

Great Software solutions don’t happen without great people. We have the best software solutions for our market because we have the best people.

Key Responsibilities:

We are seeking a confident, organised and well-spoken individual to serve as the first point of contact for our customers. Primary duties include:

Key Responsibilities

Duties include:

Handle customer queries, speak with customers via email, live chat, and phone calls.
Resolve any first line issues customers may face.
Pass any bugs / feature requests over to the relevant product owner.
Handle new enquiries for Autowork eCommerce and Autowork Go. This includes communicating with the customer and carrying out a demonstration of the system via Teams.
Setup new customers websites and provide basic training of the system. Follow-up with the customer to confirm they are happy with the product and offer any extra assistance.
Help with the upkeep of our product catalogue, including sourcing and editing images of and creating descriptions.
Use Freshdesk to organise and actioning tickets for direct customers. Ensure tickets are responded to and actioned within a timely manner.
Based on customer feedback, recommend changes to websites to improve performance.

Team Collaboration

Work closely with the support team leader, product owners and other members of the support team.

Prioritise workload based on business priorities and customer demand under the direction of your line manager.

Skills, Knowledge and Experience:

Qualifications & Experience

Experience of supporting a software product
Excellent communication skills (verbal and written)
Good phone manner
Basic understanding of Microsoft products e.g. Excel & Outlook & Teams
Ability to work independently on own initiative and to contribute as part of a small team.

Desirable Skills

Experience of supporting a web based SAAS product
Experience of image editing tools (e.g. Canva)
HTML/CSS (will be trained on this)
Supporting customers in small and large businesses

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!

To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.

#LI-Hybrid

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Refine Your Search

customer insights analyst jobs in bollington, chs

Support Analyst

PMO Analyst

Complaints Analyst

Customer Optimisation Analyst

Data Analyst

CX Researcher (Customer Journey)

Ecommerce Insights Analyst

Knowledge Mobilisation Fellow

CX Researcher (Customer Journey)

Senior Business Analyst

FP&A Analyst

Senior Business Analyst

Data Analyst

Senior Commercial Analyst

Marketing Analyst

Senior Data Analyst

Data Analyst

Senior Analyst - Retail

Financial Reporting Analyst

CLO Compliance Services Analyst

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