Customer experience analyst Work, Jobs in York, Nyk (with Salaries)

Client Services Analyst I
FIS Global —York
- Full-time
- Computer Science
- Writing skills
- Bachelor's degree
4d
Portfolio Management Analyst
Hiscox —York
- Full-time
- Hybrid work
- Continuous improvement
- Agile
- Communication skills
Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Leeds
- Full-time
- Remote
- Google Suite
- Continuous improvement
- No degree
- Annual leave
Quick apply
Finance Business Systems Analyst
Hiscox —York
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
Business Analyst - Data
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Analysis skills
- Agile
- Employee discount
IT Service Analyst
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
Technology Analyst - Operations (UK Remote)
Turnitin, LLC —Leeds
- Full-time
- Remote
- No degree
- APIs
- AI
- Annual leave
Quick apply
Service Desk Analyst
Hill Dickinson LLP —Leeds
- Full-time
- Communication skills
3d
Senior Business Analyst in Business Analysts
Bank of England —Leeds
- £49,360 - £55,530 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Product management
- Annual leave
- Flexible schedule
11d
Business Analyst - Transformation
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Analysis skills
- Agile
- Communication skills
- Employee discount
Associate Product Manager
HM Revenue and Customs —Leeds
- £45,544 - £55,157 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Work from home
11d
Senior Process Improvement Analyst - 6 month FTC
Zenith —Leeds
- Up to £60,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Free parking
- Annual leave
Treasury Analyst
Croda —Goole
- Hybrid work
- Accounting
- Organisational skills
- Accounting
- Free parking
- Annual leave
5d
Infrastructure Operations Analyst
Maples Group - Legal Services —Leeds
- 12 hour shift
- Computer Science
- Customer service
- Bachelor's degree
- Health & wellbeing programme
- Life insurance
Senior Business Analyst
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Mentoring
- Agile
- Communication skills
- Employee discount
Pensions Calculation Analyst
Civica —Leeds
- Hybrid work
- Customer service
- Travel
- Mentoring
- Annual leave
- Referral programme
Quick apply
Financial Crime Product Manager
Equifax —Leeds
- Full-time
- Bachelor's degree
- No degree
- Product management
- Sick pay
1d
Data Engineer
Solera —Leeds
- Full-time
- SQL
- Mentoring
- Communication skills
Lead Business Analyst - Data
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Team management
- Agile
- AI
- Employee discount
Data Team Leader
SOCOTEC UK & Ireland —Leeds
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Training & development
- Employee assistance programme
- Employee discount
Quick apply

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Client Services Analyst I

FIS Global -
York

Apply Now

Job details

Full-time
4 days ago

Qualifications

Technical troubleshooting
Customer service call handling
Computer Science
Inbound customer enquiry call handling
Writing skills
Incident queue management
Ticket management
Bachelor's degree
Technical support incident logging
Customer support
Customer interaction
Application support
Communication skills

Full job description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role:

Provide first level support to FIS clients for initial engagement through the documentation and logging of reported issues and questions. Help ensure accurate and timely client assistance to maintain and improve the organization's customer relationships. Interacts with multiple teams to help restore service and/or identify and correct core problems as needed.

What you will be doing:

Receive client issues through multiple sources (via phone, email and Client Portal) and assist with gathering and review of the information to help define the problem and determine the ultimate impact. Generate tickets as needed for tracking purposes and notify appropriate resource(s) to resolve client issues as needed.
Assist with providing initial/ basic technical support (e.g., resetting passwords for multiple applications) for external clients. Escalate issues requiring more experience and in-depth knowledge. Become familiar with company systems/ client operating systems while observing external and internal client meetings.
Verify systems during and after scheduled outages/ maintenance including screens, web sites, and other company managed data for clients as directed. Assist with monitoring of client facing applications and systems and notify clients about potential issues or missed deliverables.

What you bring:

Minimum Qualifications

High School Diploma or Equivalent
Typically No Relevant Experience Required

Preferred Qualifications

Bachelor's Degree
Computer science or technical field
Typically Minimum 2 Years Relevant Exp
Previous Helpdesk or Customer Service Exp
Skills / Knowledge - Acquire and apply job skills and learn company policies and procedures to complete assigned routine tasks.
Job Complexity - Work on assignments that are routine to semi-routine in nature, requiring limited decisioning outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
Communication Skills - Excellent communication skills
Problem Solving Skills - Must be able to help coordinate issue resolution through engagement of appropriate support teams

What we offer you:

A competitive salary and a comprehensive range of benefits, including private medical cover, dental cover and life cover;
A varied role with a high degree of responsibility and broad opportunities to make an impact;
A modern, flexible and international working environment, supported by a dedicated and motivated team;
A broad range of professional education and personal development opportunities to support your career growth.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Apply Now

Refine Your Search

customer experience analyst jobs in york, nyk

Client Services Analyst I

Portfolio Management Analyst

Technology Analyst - PMO (UK Remote)

Finance Business Systems Analyst

Business Analyst - Data

IT Service Analyst

Technology Analyst - Operations (UK Remote)

Service Desk Analyst

Senior Business Analyst in Business Analysts

Business Analyst - Transformation

Associate Product Manager

Senior Process Improvement Analyst - 6 month FTC

Treasury Analyst

Infrastructure Operations Analyst

Senior Business Analyst

Pensions Calculation Analyst

Financial Crime Product Manager

Data Engineer

Lead Business Analyst - Data

Data Team Leader

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