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Audi Connectivity Genius

Swansway Garages -
Preston

Apply Now

Job details

Permanent | Full-time
£29,000 a year
11 days ago

Benefits

Free parking
Cycle to work scheme
Free flu jabs
Company pension
Employee assistance programme
Employee discount
Flexible schedule
Car scheme
On-site parking

Qualifications

Report writing
Computer literacy
Complaint handling
Computer skills
Customer interaction
Time management

Full job description

Salary: £29,000 plus bonus

Working Pattern: Full Time

Contract Type: Permanent

Preston Audi, Riversway Motor Park, Nelson Way, Preston, PR2 2JZ

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The opportunity

To many of us using our smartphones plays a big part in our day-to-day lives, MyAudi aims to integrate into this and as an Audi Connectivity Genius, you will be in charge of making sure that every customer has full access too all functions this can offer. This means making sure customers who have previously not been connected to their MyAudi App are fully set up before they leave the dealership.

You will be working alongside the aftersales team to ensure that every customer is offered a connected handover with Audi Service request activation as part of their service. As part of this role, you will become an expert in Audi Connect and therefore will be the person who will handle any customer queries; this could be a customer struggling to get set up or alternatively a customer who wants to know all the functions of the My Audi App.

Full training will be given

More about the role

Contacting customers following their visit to the service department to ensure their experience met expectations.
Handling customer concerns and assisting in the resolution of any dissatisfaction issues.
Providing a warm welcome to customers on site, including offering refreshments where appropriate.
Discussing Audi Connect services and service plans with customers during their visit.
Producing reports and providing administrative support for the management team.
Updating customer satisfaction and performance notice boards on a daily basis.

Due to the customer-facing nature of the position, this role would be particularly well suited to someone with a strong customer service background who is passionate about delivering an exceptional customer experience.

More about you

Previous customer service experience
Excellent communicator both written and verbal
Computer literate
‘Can do’ attitude
Experience of working to targets and KPI’s
Strong organisation and time management skills
Ability to manage own workload

A bit more about the family

Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today. From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more.

We’re expanding our own-brand, Motor Match our used sites, and we don’t stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re-cycling obsolete parts. All this is supported by our Head Office in Crewe.

But, it’s not what we do that makes us the company we are, it’s how we do it; it’s our family heritage that sets us apart, with the Smyth family playing a hands-on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work. We live by our caring, honest and proud values which is why our long service boards are brimming with names who’ve been with us five, ten and fifteen years!

Benefits of working for Swansway Group:

Free on-site parking
Holidays that increase with length of service
Your Birthday off
Company Pension Scheme
Life Assurance- Death in Service Benefit
Long service recognition
Annual flu jab
Discounts on products and services that extend to your family and friends
Cycle to work scheme
Employee recruitment referral payments
Employee assistance programme and counselling service
Occupational health services
Flexible working patterns
Car Benefit Scheme for employee or family

When you join Swansway, you’re joining a family; so, if you enjoy, and thrive, in an inclusive family atmosphere, apply to join us now!

Apply Now

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