Customer experience representative Work, Jobs in Springbank, Gls (with Salaries)

Customer Experience Representative
CloudClevr —Cheltenham
- Organisational skills
1st Line Team Leader
Commercial —Cheltenham
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Customer service
- Work from home
- Employee assistance programme
Quick apply
1st Line Engineer
Commercial —Cheltenham
- £26,228 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Computer networking
- Work from home
- Employee assistance programme
Quick apply
Business Development Manager (IT)
Commercial —Cheltenham
- £40,000 - £120,000 a year
- Full-time
- Hybrid work
- Azure
- Sales
- IT
- Work from home
- Employee assistance programme
Quick apply
13d
Assembly Fitter
Geometric Manufacturing Ltd —Tewkesbury
- £14.28 an hour
- Part-time
- Leadership
- Mechanical knowledge
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Representative
Holcim —Swindon
- CRM software
- Sales
- Customer service
- Employee discount
6d
Customer Services Team Member
DHL —Gloucester
- £26,936.90 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
4h
Customer Service Assistant & Apprentice
Commercial —Cheltenham
- £17,000 - £26,228 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
3d
Customer Success Advisor
Mears Group —Evesham
- Up to £30,000 a year
- Monday to Friday
- Communication skills
- Annual leave
- Employee discount
MES Functional Consultant - Aerospace
Capgemini Sogeti —Cheltenham
- Computer Science
- Engineering
- Analysis skills
Call Handler FPCC
Gloucestershire Health and Care NHS Foundation Trust —Brockworth
- £25,760 - £27,476 a year
- Full-time
- Customer service
- Care experience
- Patient care
4d
Onsite Coordinator
Genmed.me Limited —Gloucester
- £26,000 a year
- Full-time
- Microsoft Excel
- Customer service
- IT
- Annual leave
- Sick pay
Quick apply
Dental Sales Representative
IQVIA —Worcester
- Full-time
- Sales
- Business development
- Driving
- Employee discount
- Gym membership
Telesales / Business Developer
Howdens Joinery Co. —Worcester
- Full-time
- Sales
- Annual leave
- Employee discount
10d
Viewing Assistant (Zero Hours Contract – Saturdays)
Hattons Estate Agents —Forest of Dean
- £10 - £15 an hour
- Hospitality
- Customer service
- IT
Quick apply
7d
MES Functional Consultant - Aerospace
Capgemini —Cheltenham
- Computer Science
- Engineering
- Analysis skills
Sales Administrator
Ecoflam UK Ltd —Worcester
- From £25,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Administrative experience
Quick apply
13d
Area Sales & Marketing Co-ordinator
Young's- Cotswolds and Oxfordshire —Moreton-In-Marsh
- Up to £35,000 a year
- Part-time
- Hospitality
- Project management
- Travel
- Employee discount
Quick apply
Sales Support Administrator
Ecotricity —Stroud
- £25,550 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Cake Decorator/Maker and Customer Service representative
SSS cakes ltd —Cheltenham
- £10,000 - £20,000 a year
- Part-time
- Customer service
- In-person
- Communication skills
- Annual leave
- Flexitime
Quick apply
3d

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customer experience representative jobs near springbank, gls

Customer Experience Representative

CloudClevr
Cheltenham

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Job details

Qualifications

Business processes
Organisational skills
Problem management

Full job description

About the role

As a Customer Experience Representative, you will play a key role in delivering exceptional service to our customers, providing the primary customer relationship and interface for overall service experience. You will perform the role of customer advocate in CloudClevr, proactively engaging customers to assess experience and identify potential issues taking ownership and managing through to resolution.

You will be responsible for on-boarding new customers ensuring readiness across internal systems and teams, plus providing customers with necessary information such as welcome packs. You will manage customer queries, coordinating with suppliers and internal teams, prioritising multiple requests through to resolution. Strong organisational skills, attention to detail, and a customer-first approach are essential, along with the ability to problem-solve and build strong long-term relationships. This role offers the opportunity to work in a fast-paced IT and Communications environment, where agility and resilience are key to success.

What you'll do

Customer Experience

Perform the primary customer relationship & interface for overall experience
Ensure a positive CloudClevr experience & engagement for each customer
Perform the role of customer advocate within CloudClevr
Proactively engage customers to frequently assess experience & identify potential issues
Regularly attend service review calls or meetings with customers & vendors as required with focus on overall customer experience
Take ownership to collate information in a supporting role for service review calls or meetings working with other departments as required
Take ownership to collate service performance information in a supporting role related to customer renewals working with other departments as required

Customer Onboarding

Drive a positive customer experience from initial engagement with CloudClevr
Ensure full setup of new customers across systems is completed as per process working with other departments as required
Take ownership for preparing & sending customer contracts (MFA)
Proactively engage new customers to introduce the role of Customer Experience team, key contacts, and engagement model
Provide customers with access to up-to-date key information & welcome packs

Problem Management

Proactively identify & track customer experience or service issues
Proactively monitor & manage any negative customer feedback on tickets
Take clear ownership of customer problems & manage through to resolution within CloudClevr
Document experience issues & frequently update customer on progress of resolution plan
Ensure effective management of escalated requests
Perform periodic customer ticket reviews as required to ensure open tickets are proactively managed

Request Management

Handle customer requests raised via email, phone, or web within SLA ensuring these are accurately logged in internal systems
Respond to customer requests in a professional & timely manner within process ensuring accurate information in response
Prioritisation of multiple requests raised based on customer, severity, & business impact
Escalation of requests working closely with other teams & suppliers to ensure seamless support & service delivery
Perform approved customer change requests on supplier portals
Handle processing of service cancellations or device returns as per process

Performance Management

Perform periodic internal ticket reviews to ensure open tickets are frequently updated
Proactively engage customers dealing with complaints or cease requests
Take ownership of performance reporting for aligned customer accounts

Internal Process

Accurately record activity on business systems in a timely manner
Accurately record customer, service & asset information on business systems
Proactively contribute to a customer knowledgebase & internal documentation
Participate in the support out-of-hours rota according to process & SLAs
Ensure any relevant service notifications are communicated to customers
Perform the role of Customer Success as per specification as required (overlay)

Information Security

Adherence to all Group Information Security policies and procedures in all aspects of your job role, with emphasis on confidentiality, integrity and availability of information assets

Health & Safety

Have a duty to take care of your own health and safety and that of others who may be affected by your actions at work

Personal Development

Delivery of objectives & key results within agreed timeframes
Responsibility for mapping a professional development plan with line manager to ensure career and skills progression
Ensure personal knowledge levels on portfolio & business processes is at the required level in conjunction with company-provided training
Establish a good working relationship with customers and suppliers
Establish a good working relationship with staff within the operations and sales department and other work colleagues
Sharing of own knowledge amongst the rest of the department
Provide support to other departments as required
Support and mentoring for colleagues where appropriate
Align with company priorities and company objectives

We are an equal opportunities employer and are committed to creating an inclusive and diverse workplace. We welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We believe in treating everyone fairly and with respect, and we actively promote equality, diversity, and inclusion within our workforce. We are committed to providing reasonable adjustments throughout the recruitment process and in the workplace to ensure all candidates can perform to the best of their ability.

About CloudClevr

Our vision is simple: a world where technology helps you to achieve your technology goals with the confidence that outcomes will be achieved and a return on investment will be delivered. Where you have a clear, measurable technology roadmap, transparency on performance and trust in the security of your technology estate.
Our mission is to increase confidence in technology transformation and remove doubt and uncertainty through our technology expertise, our partnerships with our customers and through Clevr360, our unique software platform.
Our carefully curated, world-class solutions boost collaboration, productivity and customer satisfaction. We work with you in partnership to ensure our services meet your specific needs. We call this our Customer Technology Partnership.
Our differentiation comes from technology but also in the way we work with our customers, the results we deliver, the commitment we show and the continued investment in our team’s expertise across our technology practices.

Apply Now

Refine Your Search

customer experience representative jobs in springbank, gls

Customer Experience Representative

1st Line Team Leader

1st Line Engineer

Business Development Manager (IT)

Assembly Fitter

Customer Service Representative

Customer Services Team Member

Customer Service Assistant & Apprentice

Customer Success Advisor

MES Functional Consultant - Aerospace

Call Handler FPCC

Onsite Coordinator

Dental Sales Representative

Telesales / Business Developer

Viewing Assistant (Zero Hours Contract – Saturdays)

MES Functional Consultant - Aerospace

Sales Administrator

Area Sales & Marketing Co-ordinator

Sales Support Administrator

Cake Decorator/Maker and Customer Service representative

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